Customer Service Manager

Crystal Pirtle

Email: *********@********.***

Address: *** ********* ***

City: Richmond Hill

State: GA

Zip: 31324

Country: USA

Phone: 912-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Crystal M. Pirtle, ******.***.***********.******@*******.***

Crystal M. Pirtle, MBA Business Analyst 912-***-****

330 Lancaster Way, Richmond Hill GA 31324 *******.******@*******.***

Professional Profile

Seasoned business analyst with 5+ years of experience and education in the field of business analytics obtained from positions in non-profit demographics and fund development; financial services and banking focused in compliance and control; customer facing financial reporting and middle integration business-to-business solutions development. Offering strong creative and analytical skills set with the ability to identify areas of opportunity using root-cause analysis, as well as, to strategically asses all vantage points to create cost-effective solutions for internal and external clients. Likewise, skilled in developing processes that have had proven cost savings and/or profits year-over-year.

Computer Skills

Microsoft Office tools specifically Access, Excel, Word, PowerPoint, Outlook, Project, American Express Expense Reporting Solutions; Seeburger WinElke software; Java, Visual Basic, C++; COBOL; HTML; Network Administration; Internet & Web Content Development; Lotus Notes; ERP and SAP, Print Shop and Word Press.

Additional Skills

Six Sigma, Project Management, Consumer Relations, Customer Communication/Messaging Typing, Customer Service Handling, Interpersonal Leadership, Team Player, Oral Communications, Written Communications, Team Building, Business Analytics, Problem Solving, Compliance, Training, Business Development, Customer Support, and Management, Help Desk Support, Data Analysis and Presentation, Risk Management, Organizational and Time Management, Organizational Leadership, Research and Data Analysis, Human Resource Management, Database Application, and Curriculum Development and Training.

Work History

June 2009 to date Living Hope Community Fellowship Garden City, GA

Business Operations Manager

As the Business Operations Manager (BOM) I am responsible for the overall business operations of the non-profit organization. In my current position I have had opportunity to utilize my analytical skills in the areas of business process improvement; fund development and organizational restructure. I developed and implemented and ergonomic strategy that resulted in cost-savings to the organization, as well as, streamlined many business processes. I restructured the organization for optimal skills performance and developed training for leadership and team development. Likewise, I have been instrumental in creating and implementing employee policies and procedures. Additionally, I have conducted studies and written statistical reports for fund development in efforts to secure uninterrupted funding streams for the organization. I was also responsible for leading the team that implemented the first interactive web-site. I was instrumental in developing the content, programming and launching of the site. Additionally, my day-to-day responsibilities include managing employees and volunteers, networking with various organizations in the community to build collaborative partnerships, and long and short term organizational goal planning.

Jan. 2007 to March 2009 American Express New York, NY

Business Continuity Planning Analyst

As the Business Continuity Planning Analyst I was responsible for analyzing potential threats to the business and developing continuity plans that protected company resources to include people, property and equipment for Global Commercial Card. I also was responsible for training, deployment and execution of the plans across the global market to include Asia, Europe, Latin America, and North America. Because of my strong analytical skills I was able to implement strategies that enabled the company to return to business as usual following two natural disasters that caused business to halt and threatened company resources.

April 2006 to Dec. 2006 American Express New York, NY

Client Advocacy Analyst

As the Client Advocacy Analyst for American Express I was responsible for comprehensive customer care for the top five hundred corporate clients within Global Commercial Card. My responsibilities included tracking industry trends in the field of financial reporting tools to ensure that American Express provided competitive financial tools to their customers. Served as the liaison between the customers and technology. Additionally, I was responsible for analyzing corporate spend against company development and reporting those findings to the decision makers.

Aug. 2002 Oct. 2002 Degussa, Inc Parsippany, NJ

Independent Solutions Architect

As an independent contractor I accepted a 90-day contract and was responsible for analyzing the companys current reporting needs and assisted the team in building a solution to meet their B2B integration needs. Also, I was responsible for installation of the Seeburger WinElke software, creating ANSIX12 mappings, developing a training module for the core employees and deployment of training to the staff.

May 2001 to July 2002 Seeburger, Inc Atlanta, GA

Solutions Architect

As a member of the Solutions Architect Team, I was responsible for tracking client needs against industry trends to determine if current product availability met the needs of clients. Required to perform diagnostic and root-cause analysis to determine reason for system failures and drive solutions to limit occurrences. Required to analysis clients systems against solution requirements to determine feasibility of performance. Required to perform on-site installations, to write ANSIX12 mappings, to train customers and to provide customer support.

Education

Oct. 2003 to Aug. 2005 Walden University Minneapolis, MN

Dual MBA Management of Technology HR Management

Jan. 1998 to Dec. 2000 Savannah State University Savannah, GA

BBA Computer Information Systems

References

Available upon requests

Contact this candidate