Quality Assurance Manager

Robert Salter

Email: abqrru@r.postjobfree.com

Address: **** ********** ***

City: Crestview

State: FL

Zip: 32536

Country: USA

Phone: 850-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Salter - abqrru@r.postjobfree.com

Professional Profile

Capable of managing multiple areas of responsibility simultaneously

Well versed in ISO 9001 and AS9100 quality requirements

Highly qualified in Quality Assurance inspection techniques/Management

Experienced in reviewing and interpreting contracts/drawings/blueprints

Over 23 years total experience in aircraft maintenance and management to include

o 11 years aircraft maintenance and supervisory experience to include flightline, manufacturing, isochronal and phase inspection

o 9 Years of Quality Assurance inspection and management experience

o 3 Years of Program Management experience

Special Operations aircraft maintenance experience (fixed and rotary wing)

Airframe and Powerplant (A&P) rated mechanic

o Prior engine run qualifications on C-130 and C-141 airframes

Weight and balance qualified with certifications for general, airlift, rotary wing and fighter assets

Isochronal/Phase inspection, maintenance and superintendent experience

Current Secret security clearance

Well qualified in Microsoft Office suite of programs

Professional Experience

BAE Systems - January 2010 to present 5555 John Givens Road Crestview, Florida

Manager II, Quality Assurance

* Manages all Quality Assurance functions for an aircraft modification/installation/kitting facility including a separately located machine shop operation.

* Compiles inspection data and develops metrics for quarterly Quality Management System (QMS) reviews

* Performs data analysis of all programs to ensure quality requirements stay within acceptable parameters

* Develops and maintains a core set of Quality program measures to assess program performance

* Ensures flow down of contractual requirements to lower level suppliers

* Updates approved suppliers list/ensures suppliers meet quality criteria

* Reviews drawings/blueprints for accuracy - ensures final product meets all customer requirements

* Monitors, changes and develops policies, procedures, control plans and directives through continuous process improvement to ensure site stays within compliance of AS9100 certification

* Analyzes effectiveness measures for trends and threshold breaches to recommend corrective action, establish lessons learned and improve processes

* Catalyst for change; brought into current position to improve the quality of current processes and procedures within the facility. Received "Special Recognition Award" for being the critical member of the quality and safety improvements accomplished.

* Performs audits of all areas to monitor and continually improve process functions; manages audit and surveillance schedules.

* Initiate and track corrective action requests to ensure compliance with specified directives

* Provides labor hour estimates for inclusion in proposal efforts

* Gives daily direction to subordinates and monitors performance

EJM Aerospace Services - 5614 John Givens Road, Crestview, Florida

Manager, Quality Assurance

* Led company from a fledgling Quality Management System to ISO 9001:2008 Certification in 10 months time. Brought defect levels from 21% to less than 2% within the first 5 months of tenure.

* Responsible for developing, organizing, coordinating and directing all Quality Assurance (QA) activities within an aircraft modification/component manufacturing company. Directly responsible for all aspects of the company's quality program to include manufacturing, engineering, production, modification, installation, repair, maintenance, and contracting functions.

* Developed and implemented quality assurance programs by identifying, proofing, measuring, and analyzing processes to assure compliance with contractual obligations

* Develops and implements Quality Assurance Engineer surveillance plans

* Schedules and performs audits of company processes to ensure compliance with standards and procedures.

* Conducted process analysis planning to set up a continuing program for the analysis of manufacturing and production process flows and process variations.

Operations Manager

* Advises and provides direction, planning, and policy execution ensuring effective and efficient implementation of new and existing company engineering and quality assurance policies, training and tools

* Reviews customer contracts for Federal Aviation Regulation (FAR) requirements, assures requirements are adhered to during product realization process.

* Provides overall direction and guidance to the operational activities of the organization with the objective of maximizing company growth and profitability as well as day-to-day leadership and management to all company operations functions.

* Develops and creates strategies and policies aligned with organizational goals. Introduced and implemented initiatives improving manufacturing on time delivery rate 30%.

L-3 Communications - 91 Hill Ave. Fort Walton Beach, Florida (Assigned to Hurlburt Field Isochronal Hangar Site)

Team Leader (Maintenance Supervisor) Isochronal Inspection

* Provides overall oversight and direction to subordinates using established policies and precedents. Reviews work for soundness of judgment and overall quality and efficiency.

* Reviews aircraft logs and records for completeness and accuracy prior to aircraft delivery

* Monitors daily operations of 95 personnel for quality of maintenance and performance of Isochronal (ISO), Home Station Check (HSC), and Phase inspections on MH-53, AC-130H, AC-130U, MC-130H, and MC-130P aircraft.

* Performs liaison functions with military customer at Group/Headquarters level at Hurlburt Field, Florida.

* Represented AFSOC at Air Force level annual "-6" conference held in Fort Walton Beach, Florida, to ensure commands interests were met.

* Analyzes and inspects contracts, technical documents, and supplemental data for accuracy and completeness.

* Essential link of multi-functional team ensures customer satisfaction and team empowerment through best practices doctrine and use of International Organization for Standardization (ISO) 9001 and AS9100 directives.

* Flawless execution as Team Leader processes at an Air Force facility involving major and minor maintenance and modifications to rotary and fixed wing special operations aircraft.

* Reviews quality assurance maintenance evaluations and directs change/corrections to processes as needed.

* Received "Star Achiever Award" for outstanding performance.

United States Air Force, Air Force Special Operations Command (AFSOC) Headquarters, 100 Bartley Street, Hurlburt Field, Florida

HC-130P and EC-130E/J Program Manager

* Chief advisor to the Director of Logistics for the maintenance and modification of 33 HC-130P/N and 8 EC-130E/J aircraft valued at over $4 billion. Alternate program manager for 21 AC-130H/U model gunships.

* Planned, coordinated and scheduled all programmed depot maintenance inspections and aircraft modifications with the responsible Air Logistics centers (ALC), contractors, and owning organizations.

* Augmented AFSOC Inspector General (IG) team as primary C-130 expert. Performed staff assistance visits to ensure quality of maintenance practices and documentation for accuracy and completeness.

* Reviewed all C-130 Time Compliance Technical Orders (TCTOs) for accuracy and applicability.

* Evaluated inspections and monthly reports for accuracy, thorough documentation, and consistent application.

* Represented AFSOC at Air Force level conferences and working groups, to include annual "-6" conference held in Fort Walton Beach, Florida, to ensure commands interests were met.

* Completed Inspector General (IG) course, requested by name for AFSOC IG inspection at Kadena AB, Japan.

* Evaluated contractor's quality processes and procedures during accident and incident investigations.

* Experienced in performing risk based oversight surveillance of contractor operations, processes, and procedures

* Received the Logistics "Most Valuable Player" award from the Director of Logistics, Headquarters AFSOC

Isochronal Inspection dock Chief, Moody AFB, Georgia, AFSOC

* Supervised and coordinated major/minor isochronal inspections for all assigned C-130 and HC-130 aircraft.

* Reviewed and evaluated all quality assurance/management reports and initiated corrective actions

* Provided supervision and demonstrated quality inspection techniques to subordinates and lesser skilled personnel.

* Represented Wing at Air Force level annual "-6" conference held in Fort Walton Beach, Florida, to ensure Wing's interests were met.

* Assigned as section self-inspection and product quality deficiency report monitor.

* Spearheaded improvements in the isochronal inspection process increasing production by over 20%.

* Provided leadership and direction to improve quality of maintenance that resulted in a 96% inspection pass rate and a 99% overall aircraft inspection pass rate

C-130 Quality Assurance Inspector / Functional Check Flight Manager / Weight and Balance Manager, Moody AFB, Georgia, AFSOC

* Managed, controlled and scheduled the Weight and Balance (W&B) and Functional Check Flight (FCF) programs for all of the 347th Wings assigned C-130, HC-130 and HH-60 aircraft. Performed Chart A inventories and scheduled weighing of aircraft. Fully qualified to create, monitor, and maintain W&B records utilizing the Automated Weight and Balance System (AWABS) for airlift, fighter, and general aircraft.

* Assigned to deployed location as Quality Assurance Superintendant; Revamped quality system to adhere with higher headquarters directives; Authored and implemented nine required directives that were not existent.

* Reviewed and evaluated maintenance analysis statistics. Determined negative trends through quality assurance reports and evaluated production needs for mission accomplishment.

* Coordinated with contractors, depot, and command agencies on proposed and directed modifications, contractual obligations, product quality, and ensured time lines were aligned with AFSOC Headquarters requirements.

* Selected to represent Wing at annual "-6" conference held in Fort Walton Beach, Florida

* Scrutinized all assigned TCTO W&B data, discovered and identified errors to provide engineers with correct data

* Oversaw all FCFs for the Wing, ensured aircraft were safe and prepared to launch prior to release from maintenance.

* Analyzed assessment statistical data for personnel, aircraft, support equipment, and facilities to identify adverse trends and reported findings to the Operations Group and Logistics Group commanders.

* Functioned as the C-130 subject matter expert for the development, drafting, and implementation of local maintenance checklists and instructions. Ensured quality of data and procedures prior to publishing documents

* Served as Wings Quality Assurance Representative (QAR) when depot level or contractor modifications were performed locally. Deals directly with the contractors to provide quality assurance oversight of all projects

* Provided leadership with timely analysis of maintenance trends and proposed lasting quality assurance solutions.

* Investigated customer complaints/deficiency reports, provided identification of causes to appropriate authorities

* Interpreted and applied technical data such as blueprints, engineering drawings, and wiring diagrams on product specifications and technical manuals.

* Implemented effective strategies to eliminate FOD and tool accountability deficiencies through the use of quality/inspection systems to include sampling plans.

* Analyzed quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.

Airlift aircraft Maintenance Technician (Crew Chief), Moody AFB, Georgia/Altus AFB Oklahoma

* Perform work planning responsibilities. Plan use of workers, equipment, facilities, and materials on a daily or by project basis.

* Adhere to work priorities, project schedules, resources, and detailed work plans established by higher level supervisors. Follow customary work cycles and sequences in planning work assignments. Performs work direction responsibilities.

* Assign work to individuals and provides technical direction and/or help in accomplishing difficult work steps and processes. Observe work in progress to anticipate and resolve problems, reassign personnel within group supervised, and coordinates work among workers and other supervisors to maintain work progress to meet schedules.

* Recommend changes to schedules, priorities, and work sequences as necessary and makes minor deviations in procedures or redirects resources under their control to overcome problems such as equipment failure, material delays, or unplanned absences. Performs work direction responsibilities.

* Assign work to individuals and provides technical direction and/or help in accomplishing difficult work steps and processes. Inspect completed work for quality and work order requirements.

* Report possible or actual work delays to superiors. Perform administrative responsibilities.

* Participate with employees in the development of performance plans and recommends them to supervisors.

* Advise employees of performance expectations and explains new work techniques. Provide proper guidance and direction, continuous feedback on strengths and weaknesses.

Isochronal Inspection Area Chief, Hurlburt Field Florida

* Performed Isochronal Inspections of all assigned fixed wing platforms to include C-130, AC-130H, HC-130P, MC-130P, MC-130E and MC-130H platforms

* Fully trained to inspect all areas of aircraft

* Received the critical assignment of 'Area 1', to include from Flight Station 245 forward encompassing the flight deck, nose wheel well, and under deck avionics rack.

o Held primary responsibility of this area for over 2 years.

* Performed engine runs during 'backline' operational checks.

* Trained incoming supervisors and technicians on 'Area 1' intricacies

* Ordered required parts to repair malfunctions/discrepancies

* Scheduled aircraft systems specialists to repair/troubleshoot specific discrepancies

EMPLOYMENT HISTORY

Manager II, Quality Assurance 2010 - Present

Quality Assurance Manager/ Operations Manager 2008- 2010

Team Leader 2006 - 2008

Program Manager 2004 - 2006

C-130/HC-130P Isochronal Inspection Dock Chief 2003 - 2004

Quality Assurance Inspector/Weight and Balance Manager/FCF Manager 2000 - 2003

C-141/HC-130P Dedicated Crew Chief 1995 - 2000

Vehicle Mechanic 1994 - 1995

C-130/AC-130H/MC-130P/MC-130E/HC-130P Isochronal Inspection Area Chief 1991 - 1994

Vehicle Mechanic 1984 - 1991

TRAINING AND EDUCATION

Community College of the Air Force, Montgomery Alabama

AS-Aviation Maintenance Technology

AS-Vehicle Maintenance Technology

Defense Acquisition University (DAU)

DAWIA Fundamentals of Acquisition Management (ACQ101)

Air Force Technical Courses Attended (various locations)

Weight and Balance (W&B) Airlift course

Weight and Balance (W&B) Practical course

Weight and Balance (W&B) General course

HC/MC-130E/P/N in-flight refueling system course

Core Automated Maintenance System (CAMS) Operators course

Air Force Maintenance Data Collection System (CAMS) course

Apprentice airlift aircraft maintenance specialist course

C-130 qualification training program

C-130 Self-Contained Navigation System (SCNS) course

USAF Inspectors Course

Dedicated Crew Chief course

C-141 Maintenance Engine Run Qualification course

C-130B/E/H Systems Technician (Advanced Systems) course

C-130 Engine Maintenance Run course

C-130E/H Aircraft Dock Inspection Technician course

Joint Computer-Aided Acquisition and Logistic Support (JCALS) course

Air Force Records Management General awareness Training

USAF Information Assurance Awareness Training

Quality Air Force Leaders course

Senior NCO Academy Course 5 (Air Force Senior Management course)

NCO Academy (Air Force Middle Management course)

NCO Leadership (Air Force Lower Management course)

Air Force NCO Enhancement course (Air Force Middle Management course)

ADDITIONAL INFORMATION

Currently hold Airframe and Powerplant License Mechanic Rating with the FAA (A&P)

Current "SECRET" security clearance

Honor Graduate from initial aircraft training course

Distinguished Graduate from Air Force NCO Academy (Top 5% of the class)

John Levitow Award from Air Force NCO Leadership course (Top of the class)

Awarded Pitsenbarger Award for Academic Achievement from the Community College of the Air Force (CCAF)

Awarded 2 Meritorious Service Medals for outstanding service

Awarded 3 Commendation Medals for outstanding service

Awarded 3 Achievement Medals for outstanding service

NCO of the Year for the 347th Operations Group, Moody AFB, Georgia

Dedicated Crew Chief of the year, 71st Rescue Squadron, Moody AFB, Georgia

Contact this candidate