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Sales Customer Service

Location:
Lynchburg, VA
Posted:
February 24, 2013

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Resume:

Bianca Allison

Email: abqrrm@r.postjobfree.com

Address: *** ******** *****

City: Lynchburg

State: VA

Zip: 24502

Country: USA

Phone: 434-***-****

Skill Level: Senior

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

FIRST NATIONAL BANK - Lynchburg, VA

Jan 2010 - Present

Vice President / Mortgage Loan Officer

*Qualify applicants for home mortgages, investment properties, new construction loans.

*Assisted in debt management planning.

*Formulated marketing strategies.

*Increased outside customer database with emphasis on partnerships and team building within First National Bank.

*Finished # 1 in mortgage department in 2010 and 2011 creating 25% more fee income for the bank.

*Created strong partnerships with bank personnel to increase referral base between mortgage and branch managers with a goal achieved of 30 new business accounts for the bank.

*Established higher customer service standards within the mortgage division.

WELLS FARGO HOME MORTGAGE (formally Wachovia Mortgage) - Lynchburg, VA

May 2001 - Jan 2010

Vice President/Mortgage Banking Sales Leader

*Initially when hired, no mortgage loan officers were located in the Lynchburg market. Finished 4th in the company for loan units produced outperforming over 300 loan officers on the east coast in the first full year of working for Wachovia.

*Achieved -Top Producer- award which gave increased recognition to the mid-atlantic region and increased customer exposure to the Lynchburg market and surrounding counties.

*Presented with -Rookie of The Year- in 2003.

*Awarded #1 construction loan originator in the mid-atlantic over 100 loan officers.

*Earned top producer for units closed in years 2003, 2004, 2005 and 2006 before becoming a producing manager.

*High client base with an emphasis on cross-selling and increasing bank footprint and revenues through referrals.

*Repetitive top producing winning sales awards trips.

*The improve production resulted in high ranking sales numbers to the Southwest and mid-atlantic market.

*Actively involved in recruitment to expand team in the Lynchburg and Roanoke Mortgage Offices.

*Conducted coaching and leadership training for Mortgage Consultants for Improved Performance.

*Client support - personal clients and team clients - worked closely with support staff.

*Manage profit & loss (P&L) and general ledger.

*Responsible for Education, motivations, Team Building and supplying marketing and motivational material to my staff

*Awards and recognition for Top Sales Performance to Team members.

*Increased team by 25% in sales staff.

*Required team to produce an annual business plan with meetings quarterly to discuss if consultant was still on target for business plan goals and sales initiatives.

*Team consistently finished #1 for sales production goals in the southwest market.

*Initiated a cross-sell program between mortgage and the retail bank.

*Frequently utilized by corporate training department for sales and coaching techniques.

*Selected as corporate chairperson for entire sales task force - east coast.

*Expert in the News & Advance Professional Forum.

*Stratigic in building with branch relationships and with marketing relationships.

*Hosted first time homebuyer workshops which included the mayor of Lynchburg.

*Guest speaker at the loan officer academy.

*Direct marketing to existing clients and new prospects.

*Hosted weekly realtor lunches.

*Promoted and implemented -Mortgage Day- in the branches.

*Designed expo displays and promotional items given to clients.

*Joint sales calls and participated in -Wachovia at Work- seminars.

Awards / Promotions

2011 - Top Producer, First National Bank

2011 - Diamond Sales Award, Mary Kay

2010 - Top Producer, First National Bank

2010 - Nominated for ATHENA award, Lynchburg

2009 - Retail Sales Supervisor, Wells Fargo Home Mortgage

2008 - Selected as Chair of Advisory Council, Wachovia Mortgage Corporation

2007 - Nominated for ATHENA award, Lynchburg

2006 - Promoted to Mortgage Banking Leader, Wachovia Mortgage Corporation

2006 - Qualified Top Producer Trip, Wachovia Mortgage Corporation

2005 - Nominated for ATHENA award, Lynchburg

2005 - Qualified Top Producer Trip, Wachovia Mortgage Corporation

2004 - Promoted to Vice President, Wachovia Mortgage Corporation

2004 - Qualified Top Producer Trip, Wachovia Mortgage Corporation

2004 - Qualified Mid-Year Top Producer Trip, Wachovia Mortgage Corporation

2004 - Top 10% Producer (unit production), Wachovia Mortgage Corporation

2003 - Qualified Top Producer Trip, Wachovia Mortgage Corporation

2003 - Qualified Mid-Year Top Producer Trip, Wachovia Mortgage Corporation

2003 - Top 10% Producer (unit production), Wachovia Mortgage Corporation

2003 - Promotes to Assistant Vice President, Wachovia Mortgage Corporation

2003 - Rookie of the Year, Wachovia Mortgage Corporation

2003 - Nominated for Outstanding Community Service Award, Wachovia Corporation

2002 - Qualified Top Producer Trip, Wachovia Mortgage Corporation

2002 - Top 10% Producer (unit production), Wachovia Mortgage Corporation

2000 - Mrs. Lynchburg International

1999 - Affiliate of the Year, Lynchburg Association Board of Realtors

1998 - Cross sell competition, BB&T/Virginia First Mortgage

1998 - Mrs. Lynchburg International

1998 - Top Producer, BB&T/Virginia First Mortgage

1997 - Cross sell competition, BB&T/Virginia First Mortgage

1997 - Top Producer, BB&T/Virginia First Mortgage

1997 - Rookie of the Year, BB&T/Virginia First Mortgage (first full year as loan officer)

1996 - Processor of the Year Award, BB&T/Virginia First Mortgage

1994 - Virginia First Savings Bank Advisory Council, Virginia First Mortgage

Leadership and Volunteer Service

*Hostess and Chair for annual Athena Award luncheon in 2011

*Women`s executive series luncheon - guest speaker on success stories

Member of Lynchburg Regional Chamber of Commerce

*Sponsor a child in Mexico through Compassion International, 2007 - present

*Finance committee / special project for Boonsboro Ruritan recreation in 2007

*Chair Women of Worth (WOW) committee, 2006 - 2011

*Participated in building a Habitat for Humanity house, 2004

*Participated in the women`s executive series, 2004

*Team Sponsor - Boonsboro Ruritan recreation, 2003 - present

*Served on the community outreach board (fund raising) through the Lynchburg association of realtors, 2003- 2008

*Board of directors for CASA (Court Appointed Special Advocate) for 2000 through 2008

*Volunteer for CASA for 2000

*Social director for the London Downs ladies golf league for 2000

*Mrs. Lynchburg International in 1999

*Hosted charity golf tournaments for Lynchburg Leukemia & Lymphoma Society in 1998 and 1999

*Volunteer for GENERATIONS a central Virginia community service in 1997 and 1998

*Served as treasurer for the Miss Lynchburg scholarship festival board in 1997, 1998 and 1999

*Crisis line volunteer in 1995 and 1996

*Red Cross blood donor

Education and Certifications

*Certified Natural Health Professional, Richmond, VA, 2012

*School of Spa Management by Spa2B, Kitchener - Ontario, Canada, 2008

*Small Business Development Program, Small Business Development Center, Lynchburg, VA., 2008

*Leadership Trust, Chapel Hill, NC, 2007

*Leadership Lynchburg #31, Lynchburg, VA, 2003

*Train the Trainer, EMME and Associates, 1994

*Train the Trainer, Career track seminars, 1993

*A.A.S. Banking and Finance, Central Virginia Community College, Lynchburg, VA., 1993



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