Andrea Piddington
Email: **********@********.***
Address: **** ********* *****
City: Durham
State: NC
Zip: 27712
Country: USA
Phone: 919-***-****
Skill Level: Experienced
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Andrea Piddington
5134 Lansdowne Drive, Durham, NC Phone: 919-***-**** **********@********.***
PERSONAL PROFILE: Recent MBA graduate with a unique international skill-set focused on marketing and consulting, as well as over 8 years of experience in account management in the service industry, seeking to leverage this distinctive combination into a marketing and business development career.
SKILLS
Dispute Resolution Team Leadership Excellent Presentation & Sales Skills Client Service
Employee Training & Development Social Media Marketing Project Management
Microsoft Office (Word, Excel & PowerPoint) Knowledge of Modern Standard Arabic
PROFESSIONAL EXPERIENCE
IMENUTOGO UAE, Dubai, UAE
Marketing Manager, September 2012 to December 2012
Developed marketing plan for launch of mobile application for the hospitality industry
Performed competitive analysis and created overall strategy for product launch
Designed marketing and sales materials
Recruited, hired and trained sales representatives
Attended trade shows and industry networking events to increase company visibility
Created and maintained database of all potential clients in Dubai
THE NEST PROJECT, Dubai, UAE
Project Manager, October 2011 to April 2012
Integral member of a seven-person team that won 3rd place out of over 60 competitors from top universities and business schools around the world in the Hult Global Case Challenge (a consulting project funded by the Clinton Global Initiative) aimed at developing innovative solutions for international Non-Governmental Organizations (NGO) to achieve maximum impact on a global scale.
Prepared and presented teams solution via comprehensive discourse with the CEO and Marketing team of Habitat for Humanity International.
Liaised with HFHI personnel, advised the team on logistical issues, and organized team research trip to Ethiopia to conduct primary research and gain further insight into the complex challenges faced by NGOs in-country.
UNITED DOOR SERVICE, Durham, NC
Customer Service Representative, March 2001 to June 2009
Ensured continued business partnerships by attaining excellent customer service evaluations from key clients.
Increased efficiency and accuracy by improving and maintaining service and accounting databases.
Became the lead go-to person for new reps and particularly challenging calls as one of the divisions primary mentors/trainers of both new and established employees.
Increased other reps effectiveness by developing training materials to detail complex product features and safety issues.
Commended for initiative, enthusiasm, diplomacy and customer focus in performance evaluations.
Interfaced daily with both internal and external partners to locate resources for problem resolution and design best-option solutions.
Created detailed cost proposals and customized service reports for clients.
Andrea Piddington
5134 Lansdowne Drive, Durham, NC Phone: 919-***-**** **********@********.***
ESTEE LAUDER, INC., Durham, NC
Retail Counter Manager, November 1999 to May 2000
Expanded client base by 20% in six months by consistently following up with new and established customers to ensure complete satisfaction and drive continued sales.
Created and implemented weekly and seasonal marketing strategies, blending print advertising and multimedia to create a unique and exciting atmosphere in the retail space.
Recruited, trained and educated new team members.
TEBBE INVESTMENTS, LLC, Durham, NC
Research and Administrative Assistant, September 1998 to November 1999
Designed and generated quarterly investment portfolio analyses for distribution to clients, assuring client satisfaction and understanding.
Assisted investment representative with various administrative duties.
Researched and analyzed various stocks, bonds and other financial instruments.
CENTRAL CAROLINA BANK, Durham, NC, March 1997 to September 1998
Teller/ATM Specialist
Adjusted and balanced ATM transaction log.
Processed large deposits in a secured operations center vault.
Handled large sums of cash, upwards of $200,000, on a daily basis.
Established QA/QC procedures that improved data accuracy and reliability
Completed American Institute of Banking classes.
EDUCATION & ACHIEVEMENTS
HULT INTERNATIONAL BUSINESS SCHOOL
MBA Graduate, with Distinction, 2012
Hult Global Case Challenge Middle East Regional Champions 2012
Capital Advantage CSR Award
P.R. Director, Social Entrepreneurship Club
THE COLLEGE OF WILLIAM & MARY, Williamsburg, VA
Bachelor of Arts, December 1996
Major: International Relations
Concentration: Middle East Studies
National Merit Scholar
Monroe Scholar: studied abroad in Syria, 1995
References on Request Available for Relocation