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Customer Service Project Manager

Location:
Durham, NC
Posted:
February 24, 2013

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Resume:

Andrea Piddington

Email: **********@********.***

Address: **** ********* *****

City: Durham

State: NC

Zip: 27712

Country: USA

Phone: 919-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Andrea Piddington

5134 Lansdowne Drive, Durham, NC Phone: 919-***-**** **********@********.***

PERSONAL PROFILE: Recent MBA graduate with a unique international skill-set focused on marketing and consulting, as well as over 8 years of experience in account management in the service industry, seeking to leverage this distinctive combination into a marketing and business development career.

SKILLS

Dispute Resolution Team Leadership Excellent Presentation & Sales Skills Client Service

Employee Training & Development Social Media Marketing Project Management

Microsoft Office (Word, Excel & PowerPoint) Knowledge of Modern Standard Arabic

PROFESSIONAL EXPERIENCE

IMENUTOGO UAE, Dubai, UAE

Marketing Manager, September 2012 to December 2012

Developed marketing plan for launch of mobile application for the hospitality industry

Performed competitive analysis and created overall strategy for product launch

Designed marketing and sales materials

Recruited, hired and trained sales representatives

Attended trade shows and industry networking events to increase company visibility

Created and maintained database of all potential clients in Dubai

THE NEST PROJECT, Dubai, UAE

Project Manager, October 2011 to April 2012

Integral member of a seven-person team that won 3rd place out of over 60 competitors from top universities and business schools around the world in the Hult Global Case Challenge (a consulting project funded by the Clinton Global Initiative) aimed at developing innovative solutions for international Non-Governmental Organizations (NGO) to achieve maximum impact on a global scale.

Prepared and presented teams solution via comprehensive discourse with the CEO and Marketing team of Habitat for Humanity International.

Liaised with HFHI personnel, advised the team on logistical issues, and organized team research trip to Ethiopia to conduct primary research and gain further insight into the complex challenges faced by NGOs in-country.

UNITED DOOR SERVICE, Durham, NC

Customer Service Representative, March 2001 to June 2009

Ensured continued business partnerships by attaining excellent customer service evaluations from key clients.

Increased efficiency and accuracy by improving and maintaining service and accounting databases.

Became the lead go-to person for new reps and particularly challenging calls as one of the divisions primary mentors/trainers of both new and established employees.

Increased other reps effectiveness by developing training materials to detail complex product features and safety issues.

Commended for initiative, enthusiasm, diplomacy and customer focus in performance evaluations.

Interfaced daily with both internal and external partners to locate resources for problem resolution and design best-option solutions.

Created detailed cost proposals and customized service reports for clients.

Andrea Piddington

5134 Lansdowne Drive, Durham, NC Phone: 919-***-**** **********@********.***

ESTEE LAUDER, INC., Durham, NC

Retail Counter Manager, November 1999 to May 2000

Expanded client base by 20% in six months by consistently following up with new and established customers to ensure complete satisfaction and drive continued sales.

Created and implemented weekly and seasonal marketing strategies, blending print advertising and multimedia to create a unique and exciting atmosphere in the retail space.

Recruited, trained and educated new team members.

TEBBE INVESTMENTS, LLC, Durham, NC

Research and Administrative Assistant, September 1998 to November 1999

Designed and generated quarterly investment portfolio analyses for distribution to clients, assuring client satisfaction and understanding.

Assisted investment representative with various administrative duties.

Researched and analyzed various stocks, bonds and other financial instruments.

CENTRAL CAROLINA BANK, Durham, NC, March 1997 to September 1998

Teller/ATM Specialist

Adjusted and balanced ATM transaction log.

Processed large deposits in a secured operations center vault.

Handled large sums of cash, upwards of $200,000, on a daily basis.

Established QA/QC procedures that improved data accuracy and reliability

Completed American Institute of Banking classes.

EDUCATION & ACHIEVEMENTS

HULT INTERNATIONAL BUSINESS SCHOOL

MBA Graduate, with Distinction, 2012

Hult Global Case Challenge Middle East Regional Champions 2012

Capital Advantage CSR Award

P.R. Director, Social Entrepreneurship Club

THE COLLEGE OF WILLIAM & MARY, Williamsburg, VA

Bachelor of Arts, December 1996

Major: International Relations

Concentration: Middle East Studies

National Merit Scholar

Monroe Scholar: studied abroad in Syria, 1995

References on Request Available for Relocation



Contact this candidate