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Customer Service Vice President

Location:
Barrington, IL
Posted:
February 24, 2013

Contact this candidate

Resume:

patricia poktua

Email: abqrqs@r.postjobfree.com

Address: ***** *. **** **

City: Barrington

State: IL

Zip: 60010

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATRICIA A. POKUTA

26698 West Cuba Road, Barrington, Illinois 60010 847-***-**** 847-***-**** abqrqs@r.postjobfree.com

FOCUS OF INTEREST: GLOBAL FUTURES, OPTIONS, EQUITIES, DERIVATIVES LISTED MARKETS

QUALIFICATIONS PROFILE

Highly accomplished, strategic, and analytical professional, with comprehensive experience and commendable

strengths in the financial markets, along with a solid reputation for driving tactical vision and creating long-term

value. Armed with solid background and expertise in global clearing operations, financial administration, business

development, and customer service. Adept at identifying business needs and formulating customized solutions

and processes that consistently achieve revenue and profit enhancements. Frequently tapped for high-level

turnaround decisions and rapid conflict resolution. A visionary leader with well-defined management skills and

powerful communication, organization, problem-solving, and analytical aptitude.

AREAS OF EXPERTISE

Clearing Global Futures, Options, Equities and Derivative Markets

Global Leadership and Training

Regulatory Compliance and Standards, System Conversions, Organizational Change Management

Product Development and Customer Service

EXECUTIVE CAREER HISTORY

ABN AMRO Clearing, Chicago, IL 20072012

CHIEF OPERATIONS OFFICER

Played an integral role as a key member of the Management Team; served as a liaison of Europe and Asia units,

responsible for the supervision of 52 staff. Spearheaded the planning and conceptualization of operational

procedures for all cleared products. Exercised sound judgment in identifying and resolving regulatory reporting

inquiries while formulating controls and procedures for new markets and products. Presided over weekly team

meetings and inventory status reporting of new projects; supervised team leaders in the completion of their daily

tasks. Guaranteed thorough testing of business continuity plans for all operations areas; determined training needs

for operations teams.

Key Achievements:

Oversaw and monitored seamless US operations of equities, futures, options and new accounts.

Accelerated substantial growth by successfully aligning top talent with similar functions across groups of

team and function leaders, including redesign of operations, systems and workflows.

Significantly reduced errors and drove technology agenda for automation in the overall business

operations through innovative creation of tools, controls and system conversion.

Positioned company toward massive advancement across the United States through efficient coordination

and implementation of global operational flow on system interfaces.

Made use of out-of-the-box thinking in the development, testing, execution, clearing, regulatory

requirements and procedures for new products.

Royal Bank of Scotland / Greenwich Capital Markets, Chicago, IL 20062007

VICE PRESIDENT OF CLEARING SERVICES

Took full management accountability in the overall clearing services on United States options and futures products.

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PATRICIA A. POKUTA

26698 West Cuba Road, Barrington, Illinois 60010 847-***-**** 847-***-**** abqrqs@r.postjobfree.com

Key Achievement:

Earned recognition as major contributor in the comprehensive training on R&N, ARTS and Phase III for

clearing, brokerage and compliance as well as segregated and non-segregated computations.

Played an integral role as a key member of the NYMEX General Clearing Group; developed and

implemented control and procedures for new market and product.

VanthedgePoint Securities, LLC, New York, NY 2006

EXECUTIVE DIRECTOR OF OPERATIONS

Employed strong analytical skills in designing, implementing and administering comprehensive global services for

hedge funds. Collaborated with Risk and Compliance staff in guaranteeing conformance of company process and

procedures with set standards. Provided keen oversight in administering policies and procedures for new

accounts, credit-risk and custody services along with operational procedures for new products.

Key Achievements:

Optimized operational productivity and efficiency through workflow development within Trade booking,

reconciliation, and settlement operations on equity, options, futures and fixed income.

Achieved market dominance through business plan development, needs analysis, cost analysis and vendor

selection for all third party technology solutions.

Presented high-quality products and services by building and cultivating key partnerships with clients

while coordinating closely with client services groups.

Calyon Financial, Inc. (formerly Carr Futures, Inc.), Chicago, IL 19972005

SENIOR VICE PRESIDENT, HEAD OF OPERATIONS DEVELOPMENT, 20042005

Exercised best management approaches in directing new products and/or services development within the

Operations and Client Service departments. Displayed keen attention to details in checking and analyzing

competitive product offerings in the areas of custody, treasury, cross-margining, and cash/risk management.

Handled the consolidation of equity clearing operations in the acquisition of Credit Lyonnaise.

Key Achievements:

Drove increase in business profitability by successfully selling company products and services in

cooperation with the Sales, IT, Finance and Project Management departments.

Generated referrals and repeat business by promptly identifying customers needs while ensuring total

satisfaction; conceptualized new strategies while monitoring final implementation.

SENIOR VICE PRESIDENT, GLOBAL EQUITIES, 20022004

Worked collaboratively with foreign offices in formulating and enforcing back office procedures for CFDs

processing. Earned comprehensive knowledge and experience in Korean and Asian products as well as clearing

processes. Spearheaded the timely completion of necessary systems for single stock futures to be traded in equities

and futures environments.

Key Achievements:

Led the creative concept development and implementation of procedures with foreign offices for

settlement and delivery of products traded on the EUREX, EURONEXT, LIFFE, LSE and MEFF.

Contributed to the planning, establishment and analysis of automated systems and reports in close

coordination with programmers and IT staff.

Innovatively prepared and presented business plans; communicated plan execution with staff.

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PATRICIA A. POKUTA

26698 West Cuba Road, Barrington, Illinois 60010 847-***-**** 847-***-**** abqrqs@r.postjobfree.com

1ST VICE PRESIDENT, GLOBAL EQUITIES, 19972002

Rendered hands-on direction to the Clearing, Stock Loan, Customer Service, Treasury and Accounting

departments. Managed the comprehensive development of recordkeeping systems. Performed meticulous

evaluation of alternative systems and oversaw complete system conversion. Established and maintained positive

working relationships with exchanges while addressing regulatory and accounting issues. Managed the selection,

recruitment, training, and supervision of a staff of six.

Key Achievements:

Established a solid reputation for handling full responsibility in the setup and rollout of clearing operations

for equity and options operations, including systems, approval from the NASD, OCC, DTC and SRO.

Designed and enforced policies and procedures, and made sure of continuous adherence to standard

regulatory and accounting practices.

EARLIER EXPERIENCE

Stafford Trading, Chicago, IL 19951997

DIRECTOR OF COMPLIANCE

Merrill Lynch Professional Clearing Corp., Chicago, IL 19901995

VICE PRESIDENT OF CLIENT SERVICES

ED&F Mann International (formerly Geldermann Securities, Inc.), Chicago, IL 19851990

VICE PRESIDENT

EDUCATION

La Porte Business College, La Porte, IN

VILLANOVA UNIVERSITY- MASTERS CERTIFICATE BUSINESS ANALYSIS 2014

LICENSURE

National Association of Security Dealers

Series #3: Commodity Futures

Series #4: Options Principal

Series #7: Registered Representative

Series #24: General Principal

Series #27: Financial and Operations Principal

Series #63: Uniform Securities Agent

PROFESSIONAL AFFILIATIONS

Chicago Board Options Exchange (CBOE) Financial Regulatory Committee

(CFE) Chicago Futures Exchange

The Options Clearing Corporation (OCC) Round Table

TECHNICAL SKILLS

GMI, SunGard Phase III, Davidsohn, Geneva, R&N, ARTS, and Ffastfill

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