Customer Service Manager
Resume:
.
Melissa
HumetewaSelf motivated and experienced manager
Melissa Humetewa
*** *. ***** ****** **. #2044
Gilbert, AZ 85296
abqroz@r.postjobfree.com
Objective
Seeking a new and challenging work experience surrounded by a positive environment and motivated co-workers.
Qualifications
Retail Manager Two years of managerial service in retail and three years of retail thrift management, with six years customer service experience. Proficient with all Windows based operating systems, including Windows 7, Windows XP, Excel and Microsoft spread sheet. Proficient with the Kronos and Attendance Enterprise time keeping systems Currently retains Toyota stacker license, First Aid certificate and CPR certificate. Was given a 99% by a secret shopper and was given an eagle eye award.
Education
2003-2005 Dobson High School Mesa, AZ
* Graduated
Relevant Experience
Production Manager for Goodwill of Central Arizona.
February 2008 - April 2011 Daily responsibilities include, but were not limited to: Ensuring daily production quotas are made, maintaining customer relations, inventory, employee management, weekly payroll for all employees, daily accounting and banking, maintaining professional relationship with sales representative, monthly safety meetings, taking and sorting donations, pricing and merchandising product, cashiering, and ensuring product is shipped in and out properly. February 2008 - July 2010 worked as a Customer Service Manager at the Alma School and Southern store. July 2010 - September 2010 Worked as a Customer Service Manager at the Southern and McClintock store. September 2010 promoted to Production Manager. Hired and grand opened for the Kyrene and Warner store. Worked as Production Manager at the Kyrene and Warner store until March 2011. April 2011 started setup for the Power and Baseline grand opening. I have also helped in five other grand openings while with the company.
Other Experience
Sales Lead for Sanrio
September 2005 to August 2007 Daily responsibilities include, but were not limited to: Daily accounting and banking, daily sales report's paper work, inventory, employee management, daily cleaning of the store, check in new merchandise, stock shelves, setup displays, promote daily sales, promote the Hello Kitty character, customer service, and cashiering. September 2005 to July 2006 was hired on as Cashier July 2006 was promoted to Sales Lead and became a key holder.
References Available Upon Request
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