Customer Service Manager

Antje Winkler

Email: **********@********.***

Address: *** *** *** *****

City: Seattle

State: WA

Zip: 98109

Country: USA

Phone: 425-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

Administrative Functions Customer Service Staff Management & Coaching Project Mgmt., Process & Productivity Improvement Event Planning, Meeting Organization and Logistics

Educational Background:

Associate Degree, Liberal Arts & Social Science

SUNY WESTCHESTER COMMUNITY COLLEGE, 01/2006 - 05/2009

Valhalla, NY

Job History / Details:

ANTJE WINKLER

209 1st Ave North

Seattle, WA 98109

www.linkedin.com/in/antjewinkler

**********@********.***

Cell: 425-***-****

PROFILE: EXECUTIVE ASSISTANT

Dedicated, customer-focused Executive Assistant offering significant experience in self-directed positions providing effective executive support and administrative abilities, with a customer service focus and solid background in project and process management.

* Practiced in providing a high-level of support for executives in the educational sector.

* Coordinate and spearhead projects with interpersonal skills to collaborate effectively with all levels of management, staff, and clients.

* Skilled in client relations, event planning, daily calendar, fiscal year planning, and travel arrangements.

* Utilize strong analytical and creative talents to direct multiple priorities and generate innovative strategies to resolve problems and meet performance goals.

* Highly adaptable, creative and innovative, with exceptional strategic, conceptual, analytical, and execution skills. Excellent communication skills; maintain positive relations with staff and customers. Utilize MS Office, MS PowerPoint, and MS Outlook; fluent in German and adept in conversational French.

Demonstrated strengths and accomplishments in:

* Administrative Functions

* Customer Service

* Staff Management & Coaching

* Project Management

* Reporting

* Process Improvement

* Productivity Improvement

* Operational Streamlining

* Vendor Relations

* Meeting Organization and Logistics

* Technical Support

* Event Planning

EXPERIENCE & ACHIEVEMENTS

AMERICAN CANCER SOCIETY - PATIENT SERVICE CENTER, WHITE PLAINS, NY

SEPTEMBER 2010 - PRESENT

PATIENT SERVICE CENTER OFFICE MANAGER, ASSISTANT PATIENT SERVICES SPECIALIST, AND VOLUNTEER COORDINATOR

Charged with providing a high-level of support to the Patient Service Center Director in charge of operations, and the Center Manager in charge of the staff center; the center serves as a resource center for constituents and sends out information packets in response to requests; 500 mailed pieces on twice weekly basis. Manage $309K budget for office operations, supplies, and materials sent to patients, as well as supervise 5 to 10 Volunteers who help with daily mailings. Recognized as -go to- person for program information. Recruit, train, and manage volunteer force. Manage building maintenance functions and security system.

* Turned around the reputation of the Center and centralized the mailing process from 21 local offices that were doing mailings on their own, thus cutting the mailing time from 1 or more months after a request was made to 2 days.

* Centralized mailings for all programs, thus eliminating duplicated efforts at the local offices; managed $20K project budget and delivered project on time and $5K under budget.

* Decreased department budget by 5% by consolidating and standardizing programs` mailing packages` content by topic.

* Organized and consolidated 3 key mailing programs increasing regional and customer satisfaction by 90%.

* Managed projects with budgets ranging from $1.2K up to $216K and volunteer teams of 6; delivered $216K project $3K under budget.

* Noted for initiating and orchestrating the local Volunteer Appreciation Week held in April on an annual basis.

* Arranged business meetings and training sessions for an average of 15 to 50 attendees.

SUNY WESTCHESTER COMMUNITY COLLEGE, VALHALLA, NY

AUGUST 2007 - APRIL 2010

EXECUTIVE ADMINISTRATIVE ASSISTANT

Provided executive-level administrative support to the Vice President and Dean of Administrative Services and to the Comptroller. Functioned as liaison to students, employees, and subsidiaries. Managed daily calendar for the Vice President. Interfaced with President`s office, Human Resources, Security, Building & Grounds, and the Westchester County Department; quickly built and maintained collaborative working relationships.

* Improved work flow and increased customer satisfaction; trained and mentored 5 new employees.

SUNY WESTCHESTER COMMUNITY COLLEGE * SEPTEMBER 2007 - AUGUST 2008

TECHNICAL ASSISTANT

Instrumental in managing the high-volume computer lab and supplied administrative support to the Manager, as well as technical support to staff, faculty, and students.

* Maintained all office inventory and handled a high-volume of phone calls.

SUNY WESTCHESTER COMMUNITY COLLEGE *SEPTEMBER 2006 - AUGUST 2007

OFFICE ASSISTANT

Charged with administratively supporting the Coordinator of International and Immigrant Student Affairs. Functioned as primary liaison to students and employees, assisting them with immigration credentials and workforce related issues.

* Maintained compliance with U.S. Citizenship and Immigration Service regulations regarding F-1 and J-1 student status.

* Managed complex daily calendar and ensured best use of the Coordinator`s time.

EDUCATION

Associates in Liberal Arts & Social Sciences

SUNY Westchester Community College, Honor Graduate * 2009

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