Customer Service Management
Resume:
Cheryl Staggs
Email: *********@********.***
Address: **** ********** ****
City: Pleasant Plains
State: AR
Zip: 72568
Country: USA
Phone: 870-***-****
Skill Level: Entry
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHERYL STAGGS
5770 Batesville Blvd
Pleasant Plains, AR. 72568
******.******@*******.*********.***
************@*****.***
OBJECTIVE
To obtain a position as an Adjunct Instructor in Criminal Justice that will allow for advancement while utilizing knowledge and experience gained.
SUMMARY OF QUALIFICATIONS
* Proven entrepreneurial spirit through the successful mentorship program at CTU and the great experiences of teaching others at the ground level/online of education in the hopes that their minds are being challenged and enhanced through education. Education is a way of providing society with well-rounded individuals who may one day give back to their communities in a positive way.
* Adept at developing and maintaining detailed procedural processes that improve efficiency, and achieve organizational objectives.
* Solid written and verbal communication skills
* Highly focused and results-oriented in supporting complex, deadline-driven operations
* Demonstrated ability to identify goals and priorities, resolving issues in initial stages.
* Proficient in Microsoft Office Suite (Word, PowerPoint, and Excel), Microsoft Windows(R)
operating system (ME & XP).
EDUCATION
Master of Science in Management Expected Graduation: September, 2010
Colorado Technical University, Colorado Springs, Colorado
* G.P.A.: 3.91(4.0)
* Concentration: Criminal Justice
* Relevant Courses: Public Administration; Leadership; Organizational Behavior; Crime
Lab/Evidence Management; Court Services Management; Advanced Grant Writing; Managing
Organizational Development and Change; Law Enforcement Management; Corrections
Management; and Homeland Security.
Bachelor of Science in Criminal Justice September, 2009
Colorado Technical University, Colorado Springs, Colorado
* G.P.A.: 4.0(4.0)
* Relevant Courses: Social Psychology; Principles of Business; Accounting for Non-Accounting
Majors; American Diversity; Managing Human Resources; Introduction to English Composition;
Professional Writing and Composition; Spreadsheet Applications; Abnormal Psychology;
Criminology; Criminal Investigations; Criminal Procedures; The Laws of Evidence; and Licit &
Illicit Drugs.
Associate of Science in Criminal Justice May, 2008
Colorado Technical University, Colorado Springs, Colorado
* G.P.A.: 3.9(4.0)
CERTIFICATES (2008 - 2009)
* Law Enforcement Skills * Corrections Technicians
* Juvenile Delinquency/Victim Service * Homeland Security
* Legal Studies and Court Processes * Professional Communications
* Crime Scene Investigation
* Mentorship
* Domestic Violence
PROFESSIONAL EXPERIENCE
Professor Ratliff-Villarreal San Antonio, TX 2011-Present
Assistant to Professor
I assisted with lessons, discussion boards, proofing lessons, grading and mentoring others.
Southside School District, Batesville, AR. 72501 2010-Present
Substitute Teacher
Responsibilities include teaching required curriculum to the students in teachers absence, being sure the students are at the correct traveling (car, bus, etc) positions in the afternoon for ride home. Being sure that discipline is issued in a correct manner.
BROKEN S RANCH, Batesville, Arkansas 2003 - 2009
Owner/Operator
* Sold retail products with farm grown produce, achieving high customer satisfaction and ensuring
return clientele.
* Kept produce storage area clean and at a steady temperature, which maintained freshness and
high quality.
* Managed ranch finances and account records, maintaining accurate log books.
* Hired, trained and coached new employees on ranch procedures and health standards.
WESTERN SIZZLIN, Batesville, Arkansas 2000 - 2003
Server
* Provided excellent customer service which led to increased patronage for restaurant.
* Ensured a great meal and a relaxed atmosphere for dining, receiving positive feedback from
management.
PIONEER NURSING HOME, Melbourne, Arkansas 1998 - 2000
CNA
* Provided services for the elderly and disabled ensuring that all of their daily living needs were
addressed, including personal hygiene, clothing and meals.
* Assisted individual to become as independent as possible in all aspects of daily living.
DAIRY FARM, Oxford, Arkansas 1982 - 1995
Owner/Operator
* Fed, vaccinated and cared for cattle, ensuring long life spans for animals.
* Cleaned equipment and kept milking/storage areas sanitary, ensuring compliance with state health regulations.
References
Date: June 16, 2010
Re: Cheryl Staggs
Dear Sir or Madame:
I am glad to have this opportunity to express my opinion and regards for Cheryl Staggs` ability and qualifications for employment with your organization. I have had the opportunity to work with Cheryl at Colorado Technical University as her professor in Criminal Justice on several occasions.
I can assure you that Cheryl is hard working, prepared and will try her best to exceed even her own expectations. Cheryl`s sense of responsibility, good natured disposition, and passion for her work will assist her in whatever she chooses to do throughout her career.
I have the highest regard for Cheryl. She is a unique blend of natural ability, directness, confidence and sincerity. But most importantly her perseverance and affinity for the education field will guarantee her continued success.
As you can tell by the tone of this letter, I can enthusiastically and wholeheartedly recommend Cheryl Staggs to you. I think without hesitation, reservation or qualification, Cheryl will succeed in anything she undertakes. Should you wish further information from me, feel free to contact me and I will be most happy to expand on the comments made here
Sincerely,
Lisa Ratliff-Villarreal
Professor Lisa Ratliff-Villarreal, MSCJ
Colorado Tech University
Criminal Justice Lead Faculty
210-***-**** home number
210-***-**** cell number
Tuesday, November 3, 2010
To Whom It May Concern:
I have had the distinct pleasure of having Ms. Cheryl Staggs as a student in courses at Colorado Technical University Online. Ms. Staggs consistently demonstrated a unique ability to comprehend intricate details involved in assignments related to courses taken with me, and constantly looked for ways to provide assistance to other learners in need, clearly demonstrating leadership skills of more seasoned individuals. She often went above and beyond when responding to course assignments that clearly demonstrated her critical thinking skills. In an online educational environment, active participation at all levels is critical if learners are to be successful. Cheryl was actively involved in all aspects of the course, including live chat sessions, discussion boards, and interacting with other learners on a consistent basis. She clearly demonstrated her ability to perform at an exceptionally high level in responding to all assignments in my courses, as indicated by her grades. Although rare, when constructive criticism was offered, she accepted it without reservation, and looked at it as a positive learning experience.
I sincerely recommend Ms. Staggs for any position that she may be qualified or applying for with your organization. Should you need any additional information related to her, please do not hesitate to contact me.
Sincerely,
Professor Ray Newman, M.S.C.J., A.B.D.
Criminal Justice Online Adjunct Professor
Colorado Technical University
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