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Customer Service Manager

Location:
Center Valley, PA
Posted:
February 19, 2013

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Resume:

Michael Lorenzo

Email: abqrh6@r.postjobfree.com

Address: **** *********** **.

City: Center Valley

State: PA

Zip: 18034

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael R. Lorenzo 4171 Huckleberry Drive, Center Valley, PA 18034

abqrh6@r.postjobfree.com 610-***-****

Executive Profile

Production Manager recognized for excellent production scheduling and forecasting. Possesses substantial experience managing large teams and complex projects, while demonstrating executive presence, dynamic interpersonal skills, and the ability to easily connect with others.

Transferable Skills

25+ Years Management Experience Project Management

Customer Service Quality Control

Forecasting and Planning Strong Communication Skills

Vendor Management Outsourcing Experience

Purchasing Inventory Management

Professional Experience

HMX, LLC August 2009December 2012

Easton, PA

Product Data Manager

Oversaw transition of product information, from RLM warehouse management system, into SAP Material Master.

Set up new product lines seasonally, in SAP, for multiple brands.

As requested by brand merchandisers, revised product data, to ensure that accurate information was up linked to Financial, Production, Sales and Customer Service departments, from the Material Master.

Production Coordinator Jack Nicklaus Brand

Entered style costing into accounting system.

Created and transmitted purchase orders to manufacturers

Generated Letters of Credit for all vendors, based on shipment schedules, through Wells Fargos Commercial Electronic Office

Monitored production schedules to ensure shipments remained on schedule, meeting customer delivery dates. Notified Customer Service of possible production delays.

Developed and maintained Excel tracking report, for seven (7) divisions, for use by Logistics and Global Sourcing departments.

International Womens Apparel, Inc. /HMX Sportswear May 2006 July 2009

Easton, PA

Customs Compliance Manager

Reviewed all invoices from freight transport providers and customs brokers, and put through for payment on a timely basis

Ensured that all garments and fabrics imported were classified properly under the Harmonized Tariff Schedule (HTSUS), and confirmed that correct duty amounts were paid to U.S. Customs

Calculated and recorded per unit air/ocean freight cost, and terminal-to-door trucking cost, for all shipments

Reported average freight/trucking costs to department heads by: mode of shipment, country of origin, supplier, product brand and type

Participated in implementation of C-TPAT program, and ensured ongoing compliance.

Overseas Brand Manager Ted Baker of London

Placed and tracked production orders for 50% of the annual clothing purchases for Ted Baker of Londons seven (7) USA retail stores. During this period, HMX Sportswear realized a 42.3% margin on the Ted Baker retail program, and 94.4% on-time delivery was attained. Coordinated production of HMX Sportswears Ted Baker wholesale program, so that all similar products for both retail and wholesale were processed simultaneously by supplier. Developed tracking spreadsheet that provided analysis of each buying season.

Received orders from Ted Baker and provided designated supplier with order details (size breakdown, color, number of units) and order confirmation form

Upon receipt of order confirmation, generated and transmitted purchase order to supplier.

Identified styles that required fabric purchases, calculated fabric requirement and placed purchase orders with fabric mills, for both retail and wholesale programs.

Maintained weekly contact with supplier, to ensure order will ship on time.

Reviewed invoice and packing list from supplier to confirm quantities and price were correct. Arranged for freight forwarder to pick up shipment.

Provided seasonal performance summary to department heads

Paris Accessories, Inc., Allentown, PA December 1990 January 2006

Production Manager - Import Division

Improved incentive-based production from 36% to 84%. Through acquisition of three competing companies, managed transition of additional product lines and customer bases, growth of production department from 6 to 25 full-time employees, while increasing on time delivery of customer orders from 70% to rate in excess of 97%. Established Quality Control Audit Program to inspect product immediately upon arrival from manufacturer. Initiated Customer Return Inspection program to examine all returned product, substantiate or refute customer claim, and to reprocess and reintroduce product into inventory.

Tracked customer orders and ensured that all orders are processed to customer specifications

Reviewed inventory to determine product availability for customer orders

Generated work orders, and provided continuous workflow to support 25-person production department

Forecast seasonal product needs for major accounts and provided those needs to corporate management

Determined what portion of products needs were covered by existing inventory, and provided purchase requirements to Purchasing Manager

Monitored product purchase orders from date of issue, and determined if ETA would meet customers ship date requirements

Provided daily schedules for Production and Shipping Departments and conducted daily production meetings

Education

Northampton Community College Completed 48 credits towards dual Associate Degree in Business Administration and Industrial Management



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