Medical Customer Service
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Basic Info
Pauline Galvan
Experienced healthcare professional looking for opportunities in medical administration/business office
Denver, CO
Summary
Summary & Objectives
Healthcare professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results.
Skills, Specialties, Expertise, & Certifications
Areas of expertise include:
Analysis Detail Oriented
Career Ready Colorado Certificate Multi Tasking
Microsoft Office Organization/Prioritizing
Written and Verbal Communications Computer Proficient/Data Entry
Job Target
Job title: Medical
Industry: Medical
Position: Full-time
Experience: 10 years
Career Level: Entry Level
Travel: Light travel (25% or less)
Relocation: Open to relocation
Experience
Boulder, Co
06/2011 -
08/2011
Boulder Community Hospital
Admissions Rep/PST Scheduler
Interviewed patients and representatives to obtain names, addresses, ages, religions,
persons to notify in case of emergency, attending physician and insurance
company responsible for payment of bill.
Entered patient admitting information into computer and routed printed copy to designated department.
Obtained specified information from patients, such as age, insurance coverage and symptoms.
Scheduled appointments for examinations in hospital clinics, according to nature of illness.
Gave general information about outpatient care and answered telephone.
Schedule patients for appropriate pre-surgical testing in accordance with the patient's scheduled surgery.
Assist with answering incoming calls.
Respond to patient questions, concerns and feedback via telephone.
Verify patient's insurance eligibility and obtain benefit information to use at time of service.
Interact with the surgical staff including nursing personnel and other bch employees.
Register cardiopulmonary patients and direct them to the appropriate area for the exam.
Denver, Co
07/2010 -
04/2011
Schryver Medical
CSR
Scheduled appointments for xrays, labs and the renting of dme equipment.
Transmitted information and documents to various nursing homes,assisted living
communities, and hospice patients using computer and fax machine.
Heard and resolved complaints from customers and co-workers (phlebotomists and xray
techs).
Analyzed data to determine answers to questions from customers and other medical staff.
Operated 4 line telephone to answer, screen and forward calls, providing information, taking
messages and scheduling appointments.
Processed and prepared memos, correspondence, and other documents via adobe or
windows programs.
Interviewed patients and representatives to obtain names, addresses, ages, religions,
persons to notify in case of emergency, attending physician and insurance company
responsible for payment of bill.
Entered patient admitting information into computer and routed printed copy to designated
department.
Englewood, CO
10/2008 -
07/2010
Office Team
HIM Clerical Support
Reviewed records for completeness, accuracy and compliance with regulations.
Compiled, assembled (Inp,Obs,Er,Newborn) and maintained patients' medical records to document condition and treatment.
Interfiled data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer and chart.
Released information to persons and agencies according to regulations.
Operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.
Protected the security of medical records to ensure that confidentiality was maintained.
Responded to written and telephone requests for various documents needed such as living will, power of attorney or consent to treat.
Processed patient admission and discharged documents.
Audit charts for completeness (ie: physician and nursing, tech signatures).
Received callers at establishment, determined nature of business and directed callers to destination.
Operated telephone console to receive incoming messages.
Typed memos, correspondence, reports and other documents.
Answered inquiries from persons entering establishment.
Provided information regarding activities and location of departments, offices and employees within organization.
Performed variety of clerical duties and other duties pertinent to establishment.
Denver, Co
11/2007 -
10/2008
Iron Mountain
Record Center Coordinator
Responded to inquiries from law firms, insurance companies and government agencies, medical records dept.
Maintained and utilized a variety of health record indexes, storage and retrieval systems.
Operated computer to process, store and retrieve health information and location of medical charts/documents.
Interfiled data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into medical charts.
Released information to persons and agencies according to regulations.
Protected the security of the medical records warehouse to ensure that confidentiality was maintained.
Responsible for inbounding/outbounding charts and batch files.
Data entry by way of terminal digit or alphabetical sequences.
Transmitted information and documents to customers, using computer, mail and fax machine.
Heard and resolved complaints from customers and fellow employees.
Analyzed data to determine answers to questions from customers and fellow co workers.
Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages.
Westminster, Co
06/2001 -
10/2007
St Anthony North Hospital
Pt Access Rep II
Interviewed patients and representatives to obtain names, addresses, ages, religions, persons to notify in case of emergency, attending physician and insurance company responsible for payment of bill.
Entered patient admitting information into computer and routed printed copy to designated department.
Obtained specified information from patients, such as age, insurance coverage and symptoms.
Scheduled appointments for examinations in hospital clinics, according to nature of illness.
Gave general information about outpatient care and answered telephone.
Schedule patients for appropriate pre-surgical testing in accordance with the patient's scheduled surgery.
Assist with answering incoming calls.
Respond to patient questions, concerns and feedback via telephone.
Verify patient's insurance eligibility and obtain benefit information to use at time of service.
Cherry Creek S, Glendale Co
03/2012 -
06/2012
Randstad/Maximus`
Eligibility Specialist
Processing applications for Medicaid and CHP+, Verifying income, demographics, citizenship & identity, household size, resources, Working with cdle to provide state id s and assign case numbers, Assigning correct hmo plans by county, Heavy data entry
Sunset Blvd, Longmont Co
07/2012 -
08/2012
Medix Staffing/Pharmerica Pharmacy
Admissions Rep
Admitting, Registration, Data Entry, Insurance Verification, Customer Service, Scheduling, Collecting Information, Processing orders for prescriptions, Running reports, Updating info for billing purposes
Education
Denver, Co
01/2010 -
03/2010
Emily Griffith Opportunity School
GED, General Studies
Denver, Co
08/1988 -
06/1992
North High School
General Studies
Additional info
Groups & Associations
Grassroots Child Advocacy
Personal Info
Email address: abqr9b@r.postjobfree.com
Documents
Resume:
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