Alex Abbott

Email: abqr94@r.postjobfree.com

Address: * ******** ******

City: Dover

State: NH

Zip: 03820

Country: USA

Phone: 603-***-****

Skill Level: Experienced

Salary Range: $72,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

ALEXANDER ABBOTT

603-***-**** abqr94@r.postjobfree.com www.linkedin.com/in/abbottaa

PROFILE

Strategically focused senior business analyst with 17 years of experience in business requirements, work flow analysis and software development. Skilled in business relationships, project management, performance tuning and Lean Six Sigma Certified. Systems capacity planning for high-performance technology solutions. Solid communication skills and flexibility to perform in both self-directed and team environments.

* Software Development * Lean Six Sigma * Capacity Planning

* Process Flow * Agile / Scrum * Performance Tuning

* Architecture * Metrics * Electronic Payments

* Business Process Design * Systems Training * Quality Assurance

* User Acceptance Testing * Schematics * Vendor and Client Relationships

* Software Licensing * Project Management * Cross-Functional Team Leadership

CORE COMPETENCIES

* Software Development: Agile methodology, Scrum, use cases, process flow diagrams, SDLC, enhancement requirements gathering, User Acceptance Testing, interface design, QA regression testing, application transaction modeling, performance tuning, client-server, web applications

* Metrics: Application and business workflows, benchmarking, stage gates, flowcharting, SOA diagrams.

* Capacity Management: Engineering hardware, storage and software license re-use solutions, compliance, cost management, architecture, consolidations, mainframe and midrange performance tuning / growth forecasting.

* Improving Business and Systems processes: Lean Six Sigma methodology, ITIL, transaction trending and modeling analysis, documentation, recommendations and implementation.

* Software Management: Licensing, integrations, migrations, conversions, reconciliations, reuse.

* Project Management: Utilizing PMI Methodology, project charters, strategy identification, team building and implementation skills.

* Test Team & Quality Control management: Post-release application monitoring and performance management.

PROFICIENCIES

OS: Windows, UNIX, AIX, Macintosh

Software: Excel (Charting, Pivot Tables, Growth Trending, Forecasting, Modeling), Project, Visio, Access, SSMS, Sharepoint, UDB, MQ, WebSphere WAS, Tuxedo, Brio Hyperion, Word, PowerPoint, Front Page, Visual Basic, Homesite, Adobe FrameMaker, Photoshop, RoboHelp, RoboDemo, Documaker, Relational Databases

Monitoring: IBM WAS JVM Console, Introscope, ProactiveNet, Patrol, NMON, Mercury, MAM

Hardware: IBM Power 4, 5, 6, Virtualization, Sub-Capacity, Entitlements, Dual-Core CPU, Memory, Value Units, Swap Space, SUN, zLinux, Process Server, IFL, MIP, zIIP Engine

Languages: HTML, SQL, T-SQL, SQL Server, Kornshell, C

PROFESSIONAL EXPERIENCE

INSURANCE, NH Aug 2010 - Feb 2013

Business Systems Analyst

Managed and maintained an enterprise class web based insurance application for membership reporting using ASP.NET. Developed new functionality enhancement specifications with management signoff and break/fix issues. Liaison with remotely located programmers for direction of new enhancement development, pre-release testing, QA and user acceptance testing. Documented application and process flow into a user manual for distribution to management and developers. Monitored and performance tuned application using console and established benchmarking thresholds.

Created custom reports using SQL server queries to extract data into pivot tables and charts. Worked closely with management to develop key metrics and measurements of their business unit to improve effectiveness and cost savings.

* Partnered with management to identify key measurements of their business flow for the most effective streamlined processes.

* Created 300 page user manual for enterprise class application and workflow.

* Applied systems tuning techniques for optimal screen response times increasing speed of business.

* Coordinated new enhancement functionality development with remotely located developers.

* Developed report to monitor membership fee under reporting using insurance company data.

* Go-to person for custom metrics and business performance trending.

LIBERTY MUTUAL INSURANCE, NH Mar 2009 - April 2010

Business Analyst II

Delivered enterprise wide software asset management solutions for midrange servers specializing in reuse. Worked with project managers and enterprise architects to develop software purchase and reuse strategies for projects and maintain compliance. Instituted a market-centric software solution consulting plan to be closer to the customer. Maintained highest software standards to ensure compliance during audits. Gathered business requirements and participated in scrum sessions for Agile software development. Developed use cases for web-based and client-server software. Performed regression and user acceptance testing and training.

Partnered with senior mainframe software cost analyst to learn per MIP cost management. Worked on software cost analysis product by processor to minimize vendor costs. Processed and approved IBM mainframe software and SOW invoices. Coordinated with project teams for zLinux mainframe software solutions for IFLs and MIP upgrades. Leveraged vendor software contract provisions to renegotiate terms based on usage credits.

Domain administrator for enterprise wide VeriSign web security certificate pool. Responsible for replenishing pool for administrators to renew certificates on enterprise domains. Created and instituted a renewal forecasting model for certificates to maintain adequate pool levels, schedule notifications and minimize budget impacts. Ordered 150 certificates quarterly for $35,000 for administrators and project managers. Company point of contact for security certificate purchases through VeriSign.

* Performed QA regression testing and UAT on centralized asset management software and web based change management ticket application.

* Performed software reviews, reconciliations and approved new midrange server builds.

* Instituted security certificate renewal alerting escalation procedures and accountability tracking to eliminate domain outages using centralized Sharepoint site. Managed administrator accounts. Worked with markets on domain ownership projects.

* Negotiated VeriSign contract for EV security certificates for volume purchases working with account manager and Finance.

* Applied software reuse procedures for new server builds saving company $300,000+ annually.

LIBERTY MUTUAL INSURANCE, NH Oct 2004 - Feb 2009

Business Systems Analyst / Systems Administrator

Delivered capacity management, provided monitoring and cost management solutions for Personal Markets applications as part of PMIT Engineering team. Responsible for Personal Markets mainframe and midrange expense trending, management as well as forecasting to ensure application performance and growth. Worked on performance improvement projects for mainframe and midrange utilization. Created metric reports to trend application performance screen call times to meet SLA requirements. Designed application architecture solutions as part of midrange capacity planning.

* Developed CPU and storage reduction projects with PM application teams. Reduced Golden Gate mainframe CPU expense from $300K to $75K per month. Assisted with installation of zIIP engines on mainframe that reduced overall monthly expenses by $400K.

* Coordinated application software upgrades, business requirements and midrange migrations with business application teams for optimal cost configuration and performance.

* Created cost metric and performance reports for distribution to PM Directors that included analysis of cost reduction projects using Excel charting and pivot tables.

* Led midrange consolidation and retirement projects for cost savings and hardware/software re-use to fund new project requirements.

* Trended mainframe CPU utilization using week over week reduction/growth indicators.

* Controlled mainframe MIP consumption to give top priority to peak hour Sales and Claims workload.

* Led project to purge obsolete quote and household records to increase application performance and reduce maintenance outages.

* Led project to remove duplicate software installations to avoid costs incurred for unnecessary licenses. Ensured per CPU software licensing is compliant.

* Tested and proofread policy forms for Documaker migration. Ensured new policy form outputs from Documaker matched business requirements to be compliant and made adjustments using Documaker. Worked with senior analyst to incorporate new edits into the form layout and overnight mainframe batch job and retested.

JEFFERSON PILOT FINANCIAL, NH July 2003 - Sept 2004

Business Analyst

Delivered insurance illustration and client case solutions to agents and home office. Sourced business requirements and designed interfaces for illustration software. Worked closely with senior life insurance and annuity specialists. Provided accurate and legally compliant financial life insurance illustrations incorporating annuity payments.

* Worked with third-party software vendor for enhancements to illustration software and coordinate rollouts.

* Developed legally compliant illustration text and updated application forms for new product rollouts and upgrades.

* Performed QA regression testing and approval of illustration software before each field release. Developed test cases, test plans and front end layout to ensure illustration accuracy.

* Developed and maintained online products help system.

* Worked with confidential client information for top producing agents.

* Go-to person for troubleshooting illustration and client database software for agents.

* Trained new agent users to run illustrations that resulted in the reduction of call volume.

BOTTOMLINE TECHNOLOGIES, NH Feb 2000 - May 2003

Technical Writer

Responsible for delivery of online HTML help systems, reference manuals and technical notes for desktop client and web-based applications for electronic payments software using ACH, Direct Deposit, Routing Numbers, NACHA and SWIFT. Consulted with team of developers and managers to evaluate features and functions for end user documentation. Ensured documentation was consistent and incorporated current payment specifications. Followed the Microsoft Manual of Style standard for technical communication.

* Initiated documentation projects that reduce support call volume and enhanced customer satisfaction.

* Detected application QA issues during documentation of pre-release payments software.

* Determined most effective documentation methods for on-screen viewing and print media.

* Enhanced documentation and eliminated unnecessary rework by implementing document version control.

* Created automated How-To visuals for users to easily navigate through complex procedures.

LIBERTY MUTUAL INSURANCE, NH Dec 1994 - Jan 2000

Training Coordinator

Worked with all levels of staff for technical training needs and materials with our in-house training department. Created and sourced training booklets for classroom instruction and texts.

EDUCATION

BS, Sociology, UNH, Durham, NH, 1996

AS, Business Management, UNH, Durham, NH, 1992

CERTIFICATIONS

Lean Six Sigma Yellow Belt Certified, 2008

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