Customer Service Medical Assistant
Resume:
Deanna McMahon-Hurley
Email: abqr8k@r.postjobfree.com
Address: ***** ** **** ****** **.265
City: Vancouver
State: WA
Zip: 98682
Country: USA
Phone: 360-***-****
Skill Level: Assistant
Salary Range: $31,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Deanna McMahon-Hurley
11328 NE 51st Circle Apt 265 Vancouver, WA 98682
abqr8k@r.postjobfree.com
SUMMARY of SKILLS:
Proficient with various computer applications such as MS Word, Excel, PowerPoint, and knowledgeable in Medisoft.
Skillful in the clinical and administrative duties of a Medical Assistant.
Excellent organizational and people skills.
BLS CPR and First Aid certified, valid until 2013.
NCCT Certified Medical Assistant 10/26/2012
EDUCATION:
Sanford-Brown College, Portland, Oregon November 2011 - September 2012
Medical Assistant Certificate Program
Completed an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills which included the following:
Administrative Skills Medical Office Procedures, Health Insurance Claims Processing, etc.
Clinical Skills Taking Vital Signs, assisting in Physical Examinations, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis and CPR.
Laboratory Skills Phlebotomy (Finger Sticks and Venipunctures), Smear Procedures, Urinalysis, and Specimen Collection
Medical Terminology, Anatomy and Physiology, and Pharmacology.
CNA Training of Vancouver September 2011 - October 2011
Certified Nursing Assistant Certificate
Completed 110 hour program comprised of 60 hours of classroom/lab instruction and 50 hours of clinicals which included the following:
Demonstrate effective infection control practices.
Administer and safely meet basic personal care needs of patients.
Competently perform vital signs and distinguish normal and abnormal results.
Properly demonstrate use of assistive and prosthetic devices.
Communicate effectively with staff, residents, and family.
Define role of nursing team and chain of command.
Demonstrate loving, caring patient -centered care approaches.
RELEVANT EXPERIENCE:
A Renaissance Health Center Gresham, OR July 2012 - September 2012
www.arenaissancehealth.com
Medical Assistant Extern
Completed 180 hours of on site training in a clinical situation under the supervision of office staff. Duties included:
Medical office procedures including Microsoft Office, Office Ally and Medisoft as well as billing, coding and insurance verification.
Review of patient history and initial discussion of patient concerns
Responsible for obtaining patient vitals and collection laboratory specimens
Efficient in scheduling patient appointments in a multi practioner setting
Alpha-Numeric filing and EMR Billing.
Discovery Nursing and Rehab Center Vancouver, Washington October 2011
Nursing Assistant Clinical Externship
Took vitals from patients and monitored behavior and physical condition for progress or deterioration. Answered patients' call signals.
Assisted with patient personal care duties such as bathing, dressing, and feeding, as well as brushing teeth and combing hair.
Helped patients in and out of bed, and assisted them with walking and assisted patients into wheelchairs.
Turned and repositioned bedridden patients, alone or with assistance, to prevent bedsores.
Observed patients' conditions, measuring and recording food and liquid intake and output and reported changes to professional staff
EMPLOYMENT HISTORY:
Mt. Scott Residential Care Center Portland, OR September 12, 2012 - Present
Medication Technician/Floor Staff
Administer medications and treatments, such as eye drops, irrigations, inhalers, massages, and topical ointments, as directed by a physician or nurse.
Answer patients' call signals.
Bathe, groom, shave, and dress patients.
Serve, and collect food trays.
Feed patients who are unable to feed themselves.
Measuring and recording food and liquid intake and output and vital signs, and documenting changes.
Provide patient care by applying dressings and supervising exercise routines.
Provide patients with help walking, exercising, and moving in and out of bed.
Answer phones and direct visitors.
Observe patients' conditions and behaviors.
Perform clerical duties such as processing documents and scheduling appointments.
Dea's Daycare McMinnville, OR February 2001 - August 2011
Childcare Provider
Instructed children in health and personal habits, such as eating, resting, and toilet habits.
Read to children and taught them simple painting, drawing, handicrafts, and songs.
Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
Provided care for disabled and immune compromised children.
State certified childcare provider, CPR and First Aid certified.
Fred Meyer Cornelius, OR November 1986 - December 2000
Customer Service Manager
Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Met customer service financial objectives by forecasting requirements; preparing scheduling expenditures; analyzing variances; initiating corrective actions.
Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Skills/Qualifications: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence
Contact this candidate