Customer Service Sales
Resume:
Donna Caito
Email: *********@********.***
Address: *** ******** **
City: Johnson Creek
State: WI
Zip: 53038
Country: USA
Phone: 920-***-****
Skill Level: Entry
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DONNA CAITO
128 MICHELLE DRIVE
JOHNSON CREEK, WI 53038
***********@*******.***
OBJECTIVE
Administrative position focusing on exceeding customer satisfaction, co-worker relationships, and building a positive work environment.
PROFILE
More than three years administrative office experience in a busy office setting
Highly energetic, motivated, and loyal employee able to work in stressful environments
Coordinated sales staff of up to eight sales representatives
Worked at solving customer service issues including billing issues
Local marketing experience
Skilled in working on individual projects while working with enthusiasm as a team member to create positive customer relations
ACCOMPLISHMENTS
COMMUNICATION AND CUSTOMER RELATIONS
* Waukesha Memorial Hospital
o Directing security officers to various duties around the hospital
o Daily reporting of various security activities
o Providing customer service to hospital employees, patients, and visitors
* CULLIGAN OF METRO MILWAUKEE
o Scheduling and coordinating sales appointments
o Daily, monthly, weekly, and yearly tracking of sales/rental revenue
o Created and implemented sales spreadsheets for two districts to track revenue
o Taking 60 plus phone calls per day from customers while providing excellent customer service
o Work hard at making each interaction with the customer a positive experience
o Created and maintained a positive work environment with co-workers
o Proficient in Microsoft Office Word, Power Point, Excel, and Publisher
* OCONOMOWOC DEVELOPMENTAL TRAINING CENTER
o Began as a temporary staff member through an agency and was quickly hired as a full-time employee
o Building a positive environment for clients to thrive in
o Worked with clients to foster positive communication skills
o Daily and monthly evaluation reports on each client
o Scheduling all daily tasks in a timely manner
* MARION COUNTY JAIL II
o Maintaining the safety and security of the facility, inmates, visitors, and fellow staff members
o Maintaining the core values of the facility: honesty, integrity, respect, trust, and loyalty
o Operating the facility computer system, scheduling inmate discharges, and recording facility activities
o Working in a stressful environment while maintaining a positive attitude
PROFESSIONAL EXPERIENCE
2011-Present
Security Dispatcher
Waukesha Memorial Hospital
725 American Ave.
Waukesha, WI 53188
LeAnne Witzel
Security Director
2007-2011
Sales Coordinator/Customer Service Representative
Culligan of Metro Milwaukee
1801 Pewaukee Rd.
Waukesha, WI 53188
Bill Holz
District Sales Supervisor
2005-2007
Youth Care Counselor
Oconomowoc Developmental Training Center
36100 Genesee Lake Rd.
Oconomowoc, WI 53066
Amanda Smithson
Youth Care Supervisor
2003-2005
Correction Officer
Marion County Jail II
730 East Washington St.
Indianapolis, IN 46202
Scott Grubbs
Captain
EDUCATION
Cardinal Stritch University
College of Business
155 S. Executive Drive
Brookfield, WI 53005
Currently Obtaining Bachelor of Science in Business Management
Expected Graduation Date: May of 2013
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