Customer Service Sales

Lynnette Starr

Email: *********@********.***

Address: **** ********** ******

City: Chambersburg

State: PA

Zip: 17202

Country: USA

Phone: 717-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lynnette R. Starr

email: ********.*****@*****.***

5275 Applecross Avenue Home: 717-***-****

Chambersburg, PA 17202 Cell: 717-***-****

Profile

I am an honest, hardworking and productive individual. I approach every opportunity and challenge with a positive attitude, open mind and 100% commitment. I have 20 years of experience in customer service and business management, which includes strong organizational, communication, motivational and computer skills. I enjoy and work best in a team environment using my skills to help enhance an efficient, productive and welcoming work atmosphere. I am seeking a long term career opportunity that I can incorporate my current professional skills as well as having the opportunity to learn a new and exciting challenge.

Experience

Supervisor/Client Resolutions Team ( CRT ) Citibank Hagerstown, MD 2/2012-6/2012

Handled internal and external account calls that had escalated to supervisor level.

Had the authority to be a client advocate in any situation, using problem solving, excellent communication skills and business knowledge.

Customer Service / Sales Citibank Hagerstown, MD 10/2011-2/2012

Maintained 100% client resolution of account concerns or questions at inbound call center.

Assured client was handled with professionalism and efficiency.

Maintained complete confidentiality while solving client concerns.

Area Assistant Store Manager Bon-Ton, Inc. Hagerstown, MD 1/2010-10/2012

Supervised 15-20 associates in Bridal, Home, Men, Children and Seasonal departments.

Responsible for positive team motivation, adherence to work schedules and housekeeping.

Initiated proper floor moves, ad sets, price changes and visual placement per company direction.

Accountable for asset protection from internal and external threats.

Store Manager Matthews Hallmark, Inc. Chambersburg, PA 9/2007-1/2010

Created a strong customer service and sales team of 15 associates.

Maintained results and accountability in all associates within company guidelines.

Consistently coached and trained a high standard of performance, ethics, and values.

Efficiently planned, prioritized and maintained goals and expectations.

Successfully managed areas of operation including payroll, loss prevention, and inventory control.

Assistant Store Manager Matthews Hallmark, Inc. Chambersburg, PA 5/2007-9/2007

Assisted in rebuilding a strong positive customer oriented team.

Scheduled 15-20 associates effectively to support company guidelines.

Enhanced productive stock flow by re-organizing stockroom and offsite storage areas.

Enforced all asset protection procedures per cooperate guidelines and management requests.

Provided a continued quality of leadership, associate feedback, and clear understanding of expectations.

Assistant Store Manager Pier 1 Imports, Inc. Carlisle, PA 8/2006-5/2007

Drove customer service and sales through positive coaching, training and constant reinforcement to meet company goals.

Ensured that product knowledge was consistently being communicated and demonstrated on sales floor to provide excellent customer service.

Planned and executed visual standards, driving both individual and company direction.

Held associates accountable for maintaining company incentives, goals and expectations.

Store Manager Pier 1 Imports, Inc. Hagerstown, MD 6/2002-8/2006

Increased annual store sales from $1.2 million to $1.7 million in four years.

Provided quality leadership in all aspects of store operations.

Set, communicated and modeled clear goals and expectations, resulting in numerous monthly sales gains between 25 and 35%.

Analyzed business daily to determine industry trends and adjusted sales plan accordingly.

Recruited, hired and built a strong, knowledgeable sales and customer service oriented team.

Consistently modeled and enforced a high standard of performance, ethics and values.

Maintained utmost discretion, confidentiality, sensitivity and respect with all associates.

Associate Store Manager Pier 1 Imports, Inc. Gaithersburg, MD 2/2001-6/2002

Recruited and trained 12 associates to form a knowledgeable and productive customer service/sales team totaling 25-30 associates.

Through positive direction, motivation and communication this team achieved sales goals which took the store form a -7% loss to a +21% sales gain in one year.

Assisted in increasing store sales from $2.1 million to $3.5 million.

Sales Manager Pier 1 Imports, Inc. Hagerstown, MD 4/2000-2/2001

Effectively planned, prioritized and executed weekly delivery of merchandise.

Ensured associates productivity by providing clear expectations, communication and follow up with each associate one-on-one as well as within a team environment.

Coached and trained associates in company sales tools and all areas of operations within a new store location resulting in exceptional customer service and sales.

Assistant Store Manager Corning Revere Factory Outlet Hagerstown, MD 1998-4/2000

Organized product and product delivery on a daily basis.

Trained associates on merchandise management, visual presentation and asset protection.

Responsible for store opening, closing and all follow-thru of managers and company directives.

Education

Pier 1 Import Management training 2000-2003

Corning Revere Management training 1998

Greencastle-Antrim School District Graduated 1980

Awards

Pier 1 Imports; Award for highest average ticket in 2004 within 72 store division.

Pier 1 Imports; Award for highest yearly sales gain in 2003 within 72 store division.

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