Project Manager Customer Service
Resume:
Jerry Barrow
Email: abqr6w@r.postjobfree.com
Address: 113Reliance Dr.
City: Franklin
State: TN
Zip: 37067
Country: USA
Phone: 513-***-****
Skill Level: Director
Salary Range: $120,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Confidential Resume
Jerry Barrow, MBA
1134 Reliance Dr.
Franklin, TN 37067
abqr6w@r.postjobfree.com
Experience
Jan. 2011-Present Catholic Health Partners, Cincinnati, OH
Principal Trainer/ Certified EPIC Inpatient Orders
* Responsible for all training activities related to regional inpatient EPIC EHR implementations. A region is a defined geographic area with an operating region within Catholic Health Partners. Work closely with regional hospital management, application coordinators, technical managers and credentialed trainees and end users. Responsible for lesson plan development and updates for current EPIC versions. Responsible for training cycle project management through end user training. Interact with and manage regional C leadership with support workflow planning.
Accomplishments:
* Attained EPIC certification in Inpatient Orders
* Provided training support for St. Rita`s Hospital, Catholic Health Partners, (350 beds), Lima, OH.
* Provided two weeks Go-Live inpatient support to both physician and nursing staff.
* Lead Trainer for Mercy Tiffin/Mercy Willard Hospitals. Developed and implemented multi-hospital training cycle for EPIC EHR Inpatient implementation.
Jan. 2010-Dec. 2011 Catholic Health Partners, Cincinnati, OH
Ambulatory Account Manager / Credentialed trainer, Ambulatory
*Responsible for leading installation and support activities for a physician practice region. A region is a defined geographic area associated with an operating region within Catholic Health Partners. Worked closely with the Ambulatory, Practice Management, Training, Technical Managers and their resources in leading the full implementation life cycle and post live activities of the Epic Electronic Medical Record. Provided support for three regional Go-Lives. Responsible for continued on-boarding of additional providers working in conjunction with both application and technical support. Broad knowledge of EHR system utilization and its application. Reports to VP of project management.
Accomplishments:
* Lead project manager in charge of Ambulatory implementation of 18 hospital owned physician practices involving over 60 providers, 100 support staff and pre-services center.
* Promoted and monitored provider and support staff change management program and intervened as necessary to assure successful implementation at Go-Live.
* Assured that adequate training support was available and in place during ambulatory training cycle (Credentialed Trainer, Power user, and End User including post Go-Live support).
2008-2010 JLB Property Management, Cincinnati, OH
Executive management of 6 properties with annual revenue of 90,000 dollars and 10% return of investment.
2007-2008 Middletown Cardiovascular Assoc. Middletown, OH
Chief Operating Officer - Private Cardiology Group
* Responsible for 32 FTEs, 4 cardiologist and all aspects
of HR, AR, Compliance, Financial management, EMR administration (GE Centricity)
Forecasting, Annual budgets, Capital equipment acquisition, Business development, Strategic planning.
Accomplishments:
* Planned and managed practice move to new location
* Planned and managed strategy to bring IT services in-house to give practice lower cost and better control of GE Centricity EHR
* Implemented HR policy manual and benefits program practice wide.
* Managed Physician compensation and bonus program.
1990-2007 Middletown Reg. Hosp. Middletown, OH
Manager Cardiac Catheterization / EP / Peripheral Labs
* Responsible for 10 FTEs and all clinical, operational,
and strategic planning aspects for a 3000 procedure/year
Cardiac Cath Lab / EP Lab, with a combined annual gross revenue of
20 million dollars. Responsibilities include, but not
limited to Departmental budgets, Staff training, JCAHO
accreditation, ISO 9001 accreditation, Project management, Implementation of Scimed CIS.
Member of EPIC build team for Premier health partners system implementation,
strategic planning and new program development including financial analysis.
Experienced in Microsoft Office and other related information technology tools.
Accomplishments:
* Managed expansion of cardiac catherization services by adding electrophysiology services.
* Planned and implemented Cardiac information system (CIS).
* Managed change for film study storage to digital storage.
* Increased revenue by 300% over tenure.
* Managed Press-Ganey customer service program for Cath lab and Radiology services and provided education and training to staff and providers.
1989-1990 VA Hospital Dayton, OH - Senior Cardiac Catheterization Technologist
1986-1988 Sibley Memorial Hosp. Washington, DC. - Senior Critical Care Technologist
1981-1985 National Institutes of Health Washington, DC. - Critical Care Technologist
1974 - 1980 United States Navy, Multiple duty stations - Corpsman, Navy Hospital, Bethesda, MD
Education
EPIC Certified - Inpatient orders 2012
EPIC Credentialed Trainer - Ambulatory 2011
Xavier University - MBA, Cincinnati, OH 2003
Certified Cardiovascular Technologist 1984
Montgomery College Rockville, MD 1982-84
Cardio-Pulmonary program Wash, D.C. 1976
US Navy Corpsman School, San Diego, CA 1975
References available upon request
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