Customer Service Sales
Resume:
Jeff Richardson
Email: abqr5r@r.postjobfree.com
Address: *** ****** *** ****
City: Winter Springs
State: FL
Zip: 32708
Country: USA
Phone: 407-***-****
Skill Level: Director
Salary Range: $100,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jeffrey Richardson
712 Willow Run Lane
Winter Springs, FL 32708
abqr5r@r.postjobfree.com
Career Profile
Experienced management professional with proven leadership, sales, training, and conflict resolution skills. Expertise in hiring, training, and maintaining a successful staff. Recognized for communication and customer relations skills. Proven experience in developing and driving new business as well as maintaining long term customer relationships as a result of dedication to customer satisfaction. Currently hold multiple low voltage licenses in multiple states.
Professional Experience
Wolf Security Inc. Fort Worth, TX
Advanst Technologies Gainesville, FL
President/ Owner 7/2002-Current
* Experience launching a business including the implementation of a sales, service, and
training strategy to ensure success
Responsible for hiring, developing and maintaining a successful sales team
Responsible for hiring, developing and maintaining an installation and service team
Responsible for hiring, developing and maintaining an office support staff to handle all scheduling, billing, and customer service needs
Distinctions:
> Built business in Texas and oversaw the opening of a new office in Gainesville,
Florida operating under the dba Advanst Technologies, advanstech.com
> Managed the installation of over 16,000 alarm installations in multiple states as a
Subcontractor for Network Multifamily
> Built a customer base of hundreds while having an attrition rate of less than 2%
due to outstanding customer service and relations
Certicom Security Carrollton,TX
District Manager/National Trainer 1/2001 - 7/2002
Responsible for training and developing petroleum distributors in the sales and maintaining of alarm and CCTV systems in assigned territory
Responsible for training, consulting and evaluating installation teams nationwide
Actively pursued business leads, led sales presentations with corporate officers or managers
Network Multifamily Carrollton, TX
National Installation Manager 5 /1997 - 1/2001
Responsible for the overall installations of alarm systems in 32 states
Responsible for hiring, training and evaluation of subcontractors
Responsible for consulting with and cooperating with district managers to reduce installation costs and efficiently install systems
Responsible for maintaining a relationship with apartment managers, district managers, and owners in multiple states and working to resolve any conflicts
Responsible for evaluating and introducing more effective installation standards leading to more efficient and productive installs
Distinctions:
> Oversaw the installations of 48,000 installs in 2000, the most in company history
> Instrumental in the development of software, working with the IT team, that lead to the
streamlining of budgeting and delivery processes
> Instrumental in the process which saw the installation costs drop in 2000 while installing a
record number of alarm systems
Education
Southwestern Baptist Theological Seminary Fort Worth, TX
Completed first year of MA program in Theology 12/97
Florida Baptist Theological College Graceville, FL
BA in Theology 12/96
Georgia Southwestern College Americus, GA
Completed fourth year course requirements for BS in Psychology 5/85
References
Excellent references provided upon request
Contact this candidate