Customer Service Quality Control

Walt Bills

Email: abqr2o@r.postjobfree.com

Address: ***** ********** **

City: Draper

State: UT

Zip: 84020

Country: USA

Phone: 801-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Walter Bills

14318 Honeyfield Dr

Draper, Ut 84020

Home 801-***-****

Cell 801-***-****

Career Profile

Mortgage loan originator with experience in production management and logistics management.Marketing and business development. Developed pay and bonus structure for employees, Increased production numbers and increased quality control to reduce the failure limits. Increased production output and increased employees and shifts from 2 shifts and 20 employees to 3 shifts with 55 employees. Changed the logistics to be more efficient and to decrease the number of critical shipments lowering shipping costs. Changed the standards of employee relations to reduce turnover, implemented a cross training program to develop more skilled employees and to change overall moral in the work place. Coached youth football and baseball for 8 years. Individually coached one on one teaching pitching skills to kids 8-18 years old. Played Division 1 baseball and minor league baseball.

Key strengths

Leadership

Process Improvement

Operations Management

Coaching in business and sports

Management Philosophy

In today`s competitive world, the best way to be successful for any organization is to ensure customer loyalty. To do that the customer wants low cost, high quality and to feel the company they are dealing with is 100% responsive to their needs. It is imperative that the customers needs are always met if not exceeded. Honesty when it comes to dealing with the customer and always being upfront, never over promise but always deliver to a higher expectation.

Today`s employees can no longer be set with how things are, change is not enough. Employees must want and be willing to become active part of the process and to be supportive in the systems and processes with in the company. Trust and belief are the most important things for the company to succeed with a supportive workforce.

Accomplishments

2012 Rookie of the year loan officer US Bank

Coached 5 straight little league football championships with 2 wins

Played minor league baseball

Built Property maintenance company to large customer base

Implemented a 98% pass QC

Implemented cross training program for better employee retention

Created more efficient work process to increase output

US Bank Mortgage Division-Midvale June 2012-Present

Loan officer

Customer service, Bring in new clients and put together the best loan package for their needs. Work numbers and customers to bring in new business and to maintain relationships with current customers.

Built relationships with realtors and title companies to increase business

Graystone Mortgage- Murray Mar 2009-June 2012

Loan Officer

Build customer and contact data base, sell and market myself to establish loan pipeline. Put together best loan package to meet customers needs.

Worked with builders and realtors to increase sales volume.

Constantly develop and evolve business plans to increase customer base

The Home Depot-Las Vegas Oct 2008-Mar 2009

Customer Service-Paint dept

Strong Customer service relations, Stocking shelves and rearranging displays, Mixing paint. Working hard to keep a clean and presentable work environment. Product knowledge to better help customers needs and find the right product for their needs.

Cleaning and maintaining safe and clean work area.

Distinctive Landscaping and Property Maintenance May 2004-Oct 2008

Owner/Operator

Built and Marketed to increase customers and maintain customer loyalty. Developed business plan to increase seasonal customers and to increase niche customers and end of season. Maintain crew and management of company. Built loyalty from customers and offered above and beyond the expectations for work being performed.

High Performance Coating (HPC)-Bluffdale Jan 2002-May 2004

Started on Quality Control line worked up to QC supervisor then moved to shipping manager, from there to Operations manager. Involved with all aspects of the company.

Implemented cross training process to better train staff and create advancement system, improved the relationship with employees and management to decrease turnover. Worked with VP of company to bring about a bonus system based on production levels. Increased output from 2 shifts to 3 shifts while decreasing the number of parts reworked. Restructured the logistics to be ahead of schedule on meeting the desired shipments and numbers.

EDUCATION

San Diego State University

Lettered baseball and signed with Toronto blue Jays organization

Associate of Science degree

Utah Valley Community College

Walked on to baseball team received scholarship

Made all region and conference in baseball

Hillcrest High School-Graduated

Lettered in Football

Lettered in Baseball

Graduated with 3.3 GPA

What others say:

-Works Hard and always tries to improve.-

-Is always looking for ways to make things better.-

-Has the ability to see what needs to be changed and knows how to do it-

-If I had 10 people like him, we could be the best company out there.-

-Always willing to help and train new people.-

-Is a great motivator and shares his knowledge with everyone.-

-Always willing to take ideas to upper management to make things better.-

-Works well without instruction, sees what has to be done and does it.-

Contact this candidate