Engineer Customer Service

Stephen Gallatin

Email: *********@********.***

Address: *** * ******** **.

City: Marion

State: IL

Zip: 62959

Country: USA

Phone: 618-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stephen Gallatin

618-***-**** ***********@*****.*** 612 S. Sycamore, Centralia, IL 62801

Logistics Manager

Highly skilled and results-oriented professional with extensive experience and record of success streamlining logistics processes, increasing transportation efficiency, and optimizing performance and productivity levels. Respected leader and trusted decision maker with effective management skills and commitment to customer satisfaction. Expert communicator with capacity to interface with manufacturers, dispatchers, owners, and operational staff. Innovative planner with talent for developing and implementing key guidelines and enforcing quality standards across multi-functional teams.

Transportation Management Production Supervision Leadership & Team Building Quality Control

Safety Regulation Equipment Testing Strategic Planning Customer Service

Operational Improvement Problem Resolution Cost Control Dispatch Management Staff Training

Career Highlights

Promoted through series of increasingly responsible positions at CN/IC Railroad based on excellent team leadership and process improvement skills and ability to reduce total transport costs, increase safety performance, and ensure effective shipping operations.

Received Harriman Award for outstanding safety achievements and was recognized for best on-time performance (OTP) in area at CN/IC Railroad.

Supervised up to 300 personnel including mechanics, machinists, and car and track inspectors, monitoring progress and maintaining optimal productivity levels.

As Director of Operations and Rail Traffic Controller (RTC), oversaw railroad from Centralia, IL to New Orleans, LA; managed entire territory and resolved any logistical issues.

Professional Experience

CN/IC RAILROAD, Homewood, IL 1996Present

Senior Engineer, Assistant Superintendent, Director of OperationsMichigan Division, Head Trainmaster, Assistant Trainmaster, Locomotive Engineer, Conductor

USMC, El Toro, CA 19901996

Sergeant / Aviation Ordinance Supervisor

Military Awards

Navy Achievement Medals (2), Good Conduct Medal, Sea Service Deployment Ribbon,

Meritorious Unit Commendation Award

Education & Credentials

BS in Organizational Leadership Candidate, Greenville College, Greenville, IL (Expected 2/2013)

AA in General Studies, Kaskaskia College, Centralia, IL

Locomotive Engineer License

Management Supervisor Training, US Marine Corps

Platoon Sergeant Academy Training

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