Customer Service Representative

Experienced Customer Service Representative (Davenport, IA)

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

Davenport, ****************@*****.*** - 641-430-4272I'v worked in customer service call centers .I also worked As A Sales representative in multi positions, Iv worked in a front office of a eletrical company. My work interests now is customer service in a professional environment Or A front desk associate I prefer these from my experience.

Work Experience

Cashier Wendys - Clear Lake, IA November 2012 to Present I took customers orders,received there payments eletronicly I exchanged money also.I Bagged Food,made Beverages,frostys etc Customer Service RepresentativeGeneral Cash Loan - River North, IL May 2011 to March 2012 I was required to assist their customers. I do this by providing answers to questions and inquiries, addressing customer concerns and resolving immediate customer issues. These representatives provide assistance in person and via telephone, fax, email, standard mail, internet chat and instant messenger. Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accountsHandle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can helpCustomer Service RepresentativeIGS energy - Chicago, IL April 2010 to March 2011 I was required to assist their customers. They do this by providing answers to questions and inquiries, addressing customer concerns and resolving immediate customer issues. These representatives provide assistance in person and via telephone, fax, email, standard mail, internet chat and instant messenger. Listen and respond to customers' needs and concernsProvide information about products and servicesTake orders, determine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenResearch answers or solutions as neededRefer customers to supervisors, managers, or others who can helpCustomer Service RepresentativeU.S Celluar - Mason City, IAMarch 2009 to January 2010I answered phones,ask customers questions tell them what might be the problem.If I couldnt help i transferd the calls over to someone who can help.I received up to 60 calls via telephone, fax, standard mail, email, in person or through various conferencing or messaging methods on the Internet a dayListen and respond to customers' needs and concernsProvide information about products and servicesTake orders, determine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenResearch answers or solutions as neededRefer customers to supervisors, managers, or others who can helpCustomer Service RepresentativeABC Company - Tinley Park, ILJanuary 2008 to October 2008Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Listen attentively to caller needs to ensure a positive customer experience. Access electronic and paper cataloging systems to look up product information and availability. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Education

olive Harvey college - Chicago, IL 2011 to 2012 ASSOCIATES in Medical AssistantKennedy King College - Chicago, IL2010 to 2012

Skills

Customer Service,Front Office,Call Center,, And Also Housekeeping As Well

Links

http://indeed.com/me/dia_moore

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