Customer Service Manager

Andres Aragon

Email: abqr0l@r.postjobfree.com

Address: ***** * *** ****** ***** Apt 3H

City: Bay Harbor Islandsf

State: FL

Zip: 33154

Country: USA

Phone: 305-***-****

Skill Level: Management

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANDRES FELIPE ARAGON

10280 E Bay Harbor Dr. Apt 3H

Bay Harbor Islands, Florida 33154

Cel: 305-***-**** E-mail: abqr0l@r.postjobfree.com

* CUSTOMER SERVICE * OPERATIONS * SALES * LOGISTICS *

More than fifteen years of broad-based background directing customer service and production operations, as well as warehousing, inventory control and shipping. Full responsibility for managing manufacturing and administrative processes, supervising and handling of personnel and materials, continuous process improvement, quality assurance, new business development and customer service.

Experience includes excellent customer service and clientele handling skills, inventory management, warehousing, scheduling and distribution. Extensive supervisory experience, with ability to train and motivate personnel, as well as high levels of trustworthiness regarding financial matters.

SUMMARY OF QUALIFICATIONS:

* Diversified results-oriented background in plant management and customer service.

* Broad experience in a variety of related areas, including shipping/receiving, raw materials handling, maintenance, safety/security, and customer service.

* Strong communication and interpersonal skills.

* Substantial supervisory experience and the resolution of both technical and non-technical problems.

* Demonstrated leadership ability with excellent planning, organizational, implementation and developmental skills.

* Extensive experience with customer service and quality assurance.

* Skilled and adept in handling high-volume activity on a timely basis, tracking shipments/back orders, maintaining inventory levels and scheduling.

* Trustworthy and responsible in the handling of important amounts of cash, checks and credit card transactions.

* Bilingual: Fluent English - Spanish.

EXPERIENCE:

BEACH RESORT SERVICES - MIAMI BEACH, FL 05/12 - To Date

Beach Manager

* Beach, beverage and food service to clients of the Raleigh Hotel in South Beach.

* Customer hosting, cash and credit card sales of hotel services at beach.

* Perfect knowledge of Micros System.

* Supervision of personnel, service and customer service.

* Responsible of schedules and hours of beach personnel.

ESTANCIA LOS CHANARES - CORDOBA, ARGENTINA 06/11 - 04/12

Assistant Manager

* Supervision of personnel, service and customer service at high volume shooting Dove hunting lodge.

* Inventory control of restaurant and lodge supplies, shell and shotgun rental control, invoicing and finance responsibilities (cash, checks and credit card payments), personnel handling and open field hunting coordination and supervision.

* Supervision of Purchasing and Receiving of shotgun shells and hotel and restaurant supplies.

* Hosting, transportation to and from airport to lodge, and customer care of international clients/hunters.

COMERCIALIZADORA LLANTAS UNIDAS S.A. CALI, COLOMBIA 02/08 - 02/10

Sales and Customer Service Manager

* Sumitomo tires sales representative and supervision of service on customer cars.

* Responsibilities included supervision of oil changes, tire assessment and recommendations, balancing and alignment, invoicing, inventories, and finances (cash, checks and credit card sales).

PEZFRESCO S.A. CALI, COLOMBIA 02/04 - 03/06

Sales and Translation Services

* Independent sales of Rainbow Trout for personal customer data base.

* Translation to English of GMP Manual Guide of company, in order to comply with export and import requirements of trout according to DEA, FDA and ICE Services of the United States.

AQUASPORTS INC., MIAMI, FL 08/02 - 11/03

Waver Runner / Beach Attendant Supervisor

* Complete responsibility for Waver Runner operations at the Ritz Carlton Beach Resort in Key Biscayne, involving guest safety and quality of equipment and service in their rentals.

* Hire, train, motivate and supervise personnel involved in Wave Runner operations, as well as beach set up.

* Examined requirements and established procedures to provide excellent service to guests of the hotel.

* Efficiently guide guests to comfort and well being while staying at the hotel, regarding towels, chairs and umbrellas.

* Planned, developed and incorporated new procedures in order to maintain Total Quality and Service among guests.

* Developed strong working relationships with corporate groups while providing team building activities and participation among employees.

* Monitored quality control inspections at all points regarding the handling of hazardous materials on the beach such as gasoline, oil and waste.

* Responsible for invoicing, and doing end of day paperwork for the days rentals and sales.

LEMON GRASS INDUSTRIES, BOCA RATON, FL 12/99 - 6/02

Plant Manager

* Complete responsibility for operations and facility management, for this manufacturer of exquisite soaps and designer candles.

* Hire, train, motivate and supervise production, maintenance and wrapping personnel.

* Examined requirements and established procedures, plans and internal controls to efficiently guide operations, with commitment to TQM and customer relations.

* Extensive contact with international customers and consolidation of shipments to Russia, Japan and Venezuela.

* Planned, developed and incorporated new products into production.

* Developed strong working relationships with raw material vendors, to maintain appropriate inventory levels for production schedules.

* Monitored quality control inspections at all points of the production line, wrapping area and shipping department.

* Responsible for invoicing, utilizing quick books, and on-line worldwide UPS shipping service.

BAXTER HEALTHCARE CORPORATION, COLOMBIA, S.A. 10/95 - 3/99

Travenol Industrial & Commercial, Palmira, Colombia (2/98 - 3/99)

Director of Operations

* Full responsibility for managing warehouse operations, involving distribution of local and imported inventory to facilities throughout the Andean Region, including Colombia, Venezuela, Peru and Ecuador.

* Implemented "Just-In-Time" program, anticipating needs and regulating inventory levels accordingly.

* Organized and started Peel Pouch production at this facility, as well as initiated refurbishing operations of infusion pumps, substantially increasing annual revenues.

* Developed and oversaw employee training program for this new project.

* Organized staffing plans and directed the recruitment, selection, assignment, training, development and motivation of personnel.

* Facilitated Year 2000 project, implementing corporate standards for the preparation and actualization of all electronic equipment.

* In full charge of Environment, Health and Safety (EHS), as well as maintenance of plant facility, equipment and vehicles.

* Administered budgets and analyzed/identified opportunities for reduction in operating costs.

* Prepared proposals and negotiated with suppliers, contractors, new clients and government agencies.

* Skilled and adept at strategic planning for short and long term projects.

Laboratorios Baxter S.A., Cali, Colombia (10/94 - 2/98)

Assistant to Total Quality Office

* Maintain ongoing monitoring of total quality program for both office administration and production

* Coordinated and directed program to promote active participation of all employees in continuous effort for improvement of quality, processes and services.

* Implemented an employee suggestions plan and organized quality improvement teams.

* Developed and implemented "Total Quality" and "5S" programs oriented to the improvement and progress of the employees' quality of life, as well as the plant environment.

* Created special events and activities to highlight total quality, such as "Quality Week."

* Prepared and conducted seminars regarding "Path to Quality," statistical tools and the Baxter Model of "Administration by Policies" (Quality Matrix).

* Traveled to Venezuela, Ecuador and Peru to train managers and staff, regarding total quality programs.

ZAFIRO TOURS S.A., CALI, COLOMBIA 1/94 - 9/94

Assistant Manager

* Coordinated arrangements for all-inclusive group hunting and fishing expeditions in the Cali area.

* Oversaw all arrangements for lodging and ground transportation, as well as all provisions, supplies and equipment for week-long safaris.

* Capable of handling multi-detailed tasks on a time-urgent basis with demonstrated resourcefulness.

EDUCATION:

SANTA FE COMMUNITY COLLEGE, GAINESVILLE, FL

Associate of Arts

Major: Business Administration

Continuing Education:

University of Florida, Gainesville, FL

Additional courses in Food and Resource Economics

REFERENCES: Furnished upon request

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