Customer Service Manager

Dan Silverman

Email: abqqzz@r.postjobfree.com

Address: ** ****** ***

City: seekonk

State: MA

Zip: 02771

Country: USA

Phone: 508-***-****

Skill Level: Management

Salary Range: $52,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DAN SILVERMAN

82 Harman Avenue - Seekonk, MA 02771 508-***-**** abqqzz@r.postjobfree.com

Management ~ Supervision

Offering several years of progressive managerial background in

client-focused, service-oriented industry, with track record of optimizing operational and financial performance as a results-driven leader

PROFILE OF QUALIFICATIONS

Proficiently steer business operations ranging from human resources, sales, customer service, inventory control, and ordering through multi-department management, administrative, accounting, and finance

Successfully hire, train, motivate, and direct top-performing teams

Strategically prioritize, plan and manage workflow as well as facilitate policies, procedures and operational practices to maximize use of resources, optimize productivity and efficiency, contain costs, and boost sales and profits

Dynamic communication, relationship building and problem solving abilities vital to sustaining and growing business; continually committed to delivering world-class customer service

Business-savvy professional; Degree in Business Management

PROFESSIONAL EXPERIENCE

Lowe`s Home Improvement-MA 2005-Present ASSISTANT STORE MANAGER-North Attleboro; 2008-current

Effectively interview, hire, train, schedule, and supervise high-performance team of 130 staff; implement and enforce policies and procedures to boost productivity and ensure compliance with company standards and goals

Strategically control inventory to maintain optimal stock levels and product mix based on real-time and forecasted buying trends

Productively address and resolve escalated customer issues to ensure high satisfaction levels, build loyalty and drive business growth

ADMINISTRATIVE MANAGER-North Attleboro; 2009-2010

Promoted to contribute sharp business acumen toward steering administrative, front end, receiving, supplies ordering, and loss prevention operations

Resourcefully controlled expenses to maximize bottom-line profits; position included managing accounts payable

DEPARTMENT MANAGER-Seekonk; 2005-2008

Launched company career managing full-scope department operations, from human resources and customer service through inventory control and merchandising

Prior: Hardscaping/Landscaping Sales & Customer Service, J&J Materials-Rehoboth, MA

EDUCATION

Associates Degree, Business Management, Bristol Community College-Fall River, MA

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