Customer Service Sales
Resume:
Bilingual Sales/Customer Service Pro (Seattle Area)
Looking to relocate to the Seattle area Resume below, fluent in Spanish.
Ruben L Vallejo
Salt Lake City, UT 84124
Phone: 385-***-****
E-mail: abqqut@r.postjobfree.com
Objective
To secure a position with a well established organization with a stable environment that will lead
to a lasting relationship.
Education
2007-08 The Art Institute, Draper, UT
2005, GED, Salt Lake Community College, SLC, UT
Work Experience
07/2012 - Present
Bilingual Team Lead
C3/Customer Contact Channels
Responsible for a team of 25 employees. Help support customer service agents by answering questions and taking escalated supervisor calls. Manage workforce daily and help with floor wide scheduling needs for the line of business. Assist project managers with quality control, agent coaching, HR issues, and any other business need.
04/2005 - 07/2012
Independent Contractor
Circulation Marketing Inc.
Sold newspaper subscriptions door-to-door. Responsible for creating and maintaining new and existing customer accounts. Also in charge of building the day's routes and providing training for new sales representatives. Commission only pay. Part time position. Was #1 sales rep. for entire Western region in 2007.
11/2007 - 07/2008
Bilingual Technical Support Agent
Dell / Teleperformance USA
Handled inbound technical support calls in both English and Spanish. Used a variety of proprietary tools and databases to resolve the customer's technical issues with their Dell computer systems and/or issues with their Microsoft Windows based operating systems. Was responsible for maintaining an average call volume and an average call handle time, while maintaining a customer centric attitude.
Volunteer Work
American Red Cross
October 2009 - Present
My responsibilities include: front desk reception, volunteer training, and utility assistance casework.
Languages
Proficient in writing, reading, and speaking Spanish.
Computer Skills
Windows 98, 2000, ME, XP, Vista and Seven
Microsoft Office Word, PowerPoint, Excel, Outlook, Publisher and Access
Internet proficient. (IE, Firefox, Safari, and Google Chrome)
Licenses and Certificates
2008 A+ Certification
2006 ServSafe Certification
Professional References
Delfina Parra, Owner. Lucky Dog Pet Grooming, 801-***-****
Kellie Mieremet, Volunteer Coordinator. American Red Cross, 801-***-****
Thomas Kidd, Crew Manager. Circulation Marketing Inc., 801-***-****
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