Engineer Sales
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Cincinnati
State: OH
Zip: 45229
Country: USA
Phone: 513-***-****
Skill Level: Experienced
Salary Range: $75,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
PATRICK R. GOLSTON
3874 WASHINGTON AVE. APT 3
CINCINNATI, OHIO 45229
**********@********.***
An experienced, accomplished, and highly focused Information Technology professional with a proven record of success in providing technical leadership, systems implementation, training, and client solutions, seeks a Technical Leadership in a Management capacity or high level Technical Business Analyst/Liaison position in a flourishing enterprise.
My objective is to utilize my unparalleled abilities as a results-oriented leader, trainer, organizer and negotiator with superior communication skills, critical thinking abilities and collaborative expertise in order to build bridges between the business, the client, and evolving technologies and paradigms to execute business objectives with total client satisfaction.
CORE COMPETENCIES
Technical Leadership Sales Consultation Corporate/Client Relations Forecasting and Planning
Training Mentoring/Coaching Process Engineering Technical Troubleshooting
Merger/Acquisition Planning Technical Staffing Client Solutions Project Management
PROFESSIONAL EXPERIENCE
IU HEALTH, INDIANAPOLIS, INDIANA
IS/BUSINESS ANALYST - REVENUE CYCLE INFORMATION SERVICES 2011-PRESENT
REVENUE CYCLE INFORMATION SYSTEMS/BUSINESS ANALYST
Provided detail specifications for selection and implementation of hardware and software for IUH Revenue Cycle EDI (Electronic Data Interchange) and HIM (Health Information Management) applications
Successfully upgraded the IUH Hospital Electronic Billing and EDI transactions application to meet HIPAA ICD-10 and x5010 compliance. (IU Health HIPAA 5010 Project)
Performed Technical hardware and software troubleshooting of EDI/HIM applications (scanners/standalone workstations) during business hours, through On-Call support, and created documentation and training for the IUH Help Desk.
Implemented off-site training of Hospital/Clinic/Practice personnel in EDI/HIM applications
Acted as Data Custodian for security access to EDI/HIM applications
Acted as Liaison between hardware/software vendors and validated technical designs created by IT developers against functional specifications and requirements of HIM Management.
Developed and maintained documentation of functional design of Revenue Cycle EDI/HIM applications, conducted User Acceptance Testing, performed Change Management, and conducted Joint Application Development (JAD) session with stakeholders throughout SDLC to resolve open issues as well as engaged ITIL processes for change management.
Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors.
LEXIS-NEXIS, MIAMISBURG, OHIO
SENIOR ENVIRONMENT SUPPORT ENGINEER 2001-2010
LEAD ENGINEER - KPMG, GLOBAL TAX AND ACCOUNTING CLIENT
Managed, led and resolved technical problems within the realm of IP authentication, SQL database corruption, firewall/proxy troubleshooting, JavaScript and AJAX diagnosis and troubleshooting for this $3.5 million dollar of annual revenue generating "Platinum" customer in their use of all the LexisNexis flagship Tax/Accounting research products. Technical sales consultations during my tenure resulted in 5 straight years of contract retention and renewal.
LEAD ENGINEER - LEXISNEXIS FOR DEVELOPMENT PROFESSIONALS
Managed and led technical solutions pertaining to JavaScript diagnosis and troubleshooting, and network authentication, and contributed to life cycle maintenance, UI enhancements, and customized iterations of this product used by 330 global clients generating $1.2 million dollars annual revenue.
LEAD ENGINEER - LEXISNEXIS FOR MICROSOFT OFFICE
Collaborated with Microsoft (c) corporation to write requirements, test and implement LexisNexis for Microsoft Office, a product designed to use ActiveX Plug-ins and Macros in Microsoft Office 2007 and 2010, to read and mark-up legal documents, extract legal citations, and launch the Lexis.com service seamlessly - allowing legal professionals to improve their workflow and productivity. Performed 250 installations for beta and live distribution, with initial contracts signed at $950 thousand dollars per year for small/medium law firms and sole-practitioners.
LEAD ENGINEER - LEXISNEXIS PUBLIC RECORDS MARKETING APPLICATIONS
Managed and led teams of technical, research, and operations reps in the consolidation of public records during the merger/acquisition of the Seisint Corporation(c), resulting in the retirement and redeployment of $530 thousand of servers, storage, and telecommunications equipment, as well as lowering support (engineering manpower) by $185 thousand year.
LEAD ENGINEER -LEXISNEXIS CUSTOMER SUPPORT CENTERS OF EXPERTISE
Created national Centers Of Expertise (COE's) designed to provide specialized technical knowledge and training for select research products, as well as create hosted online knowledge-bases and technical documentation to be used by entry level technical support up to the highest engineering ranks, resulting in 80% 1st call closures, reduction of trouble ticket escalations by 15%, and sales/management complaints by 10%.
PREVIOUS PROFESSIONAL EXPERIENCE AT LEXISNEXIS
LEXISNEXIS, SR. TECHNICAL CUSTOMER SUPPORT CONSULTANT 2000-2001
Provided leadership, coaching, training, and career-development to all technical associates, and interfaced with product development, sales and marketing; to bring essential knowledge and expertise to the call-center.
LEXISNEXIS, TECHNICAL CUSTOMER SUPPORT CONSULTANT 1999 - 2000
Provided consultation, training, and mentoring of entry, and Sr. level associates in the call-center.
LEXISNEXIS, SENIOR TECHNICAL CUSTOMER SUPPORT ASSOCIATE 1998 - 1999
Provided telephonic support of flagship web products and customized web pages, and authored technical articles.
LEXISNEXIS, TECHNICAL CUSTOMER SUPPORT ASSOCIATE 1997 - 1998
Provided telephonic support of LexisNexis CD-ROM and flagship web products.
AWARDS AND ACCOMPLISHMENTS
April 2009 - LEXISNEXIS' Risk Solutions Product Management - For contributions to the ideation, creation, testing, and support of the LexisNexis Credit Portal product, adding 85 additional subscriptions and revenues $980 thousand per year for the Public Records Marketing Applications.
June 2007 - LEXISNEXIS' Values and Mission from KPMG Account Management for resolution of SQL database corruption issues resulting in duplicate billing, research sessions, and loss of subscribed content for specific accounting areas, which enabled the retention of revenues upwards of $3.5 million annually.
August 2004 - LEXISNEXIS' Research Directors award' for role in acquisition of the company "Press Access(c)", process and reverse engineering of their proprietary products (PR Anywhere, Press Files, Press Power, and Press Flash), training/transition of technical support from Boston, Ma to Miamisburg, Oh resulting in a 50% reduction of full-time staff engineers.
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