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Customer Service Management

Location:
Monmouth, OR
Posted:
February 28, 2013

Contact this candidate

Resume:

Confidential User

Email: abqqkh@r.postjobfree.com

Address: Address Withheld

City: MonMouth

State: OR

Zip: 97361

Country: USA

Phone: 425-***-****

Skill Level: Senior

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jason Smith

Cell: 425-***-**** Email: abqqkh@r.postjobfree.com

General Manager

Company & Sales Team Development/ Leadership/ Strategic Planning/ Marketing & Advertising/ Dedication/ Attention to Detail/ Thorough Product Knowledge/ Effective Presentations

Well-rounded knowledge of every facet of management. Excellent analytical skills; very organized, thorough; able to rapidly assess and resolve situations; proven ability to implement effective plans and processes, and build, direct, and motivate highly successfully teams. Work in harmony with staff, management. Goal-oriented with strong leadership skills. Highly motivated and detail-directed problem solver. Have an above average ability to leverage skills and capabilities to close deals. A visionary able to turn customer need into actionable solution.

Core Strengths Include:

Management Staff Relations Meets or Exceeds Goals

Organization / Time Management Personable Communicator Customer Satisfaction / Retention

Strategic Planning Attention to Detail Effective Presentations

Program Development Problem Solving Developing Training Programs

Consistently give 150% Self-starter; reliable Passionate for Team Success

Testimonial

-Jason is committed to doing whatever is necessary to get the job done. He worked extensive hours to ensure the expansion and opening of our new company location went according to plan and without incident. He has taken on many responsibilities and additional areas above and beyond his responsibilities as Chief Executive Officer- - David Grant, Director of Operations, Cornerstone Company {Recommendation - Dec 2010}

Computer Skills

MS Word (strong) / MS Excel (strong) / Outlook (strong) / Internet (strong)

QuickBooks (strong) / Power Point (advanced)/ Windows OS (strong)

Overview of Professional Experience

CORNERSTONE BUSINESS SOLUTIONS INC. ., Wabash, IN (April 2009 to Present)

(Retail Liquidation and Consulting)

Chief Executive Officer

* Create, communicate, and implement the organization vision, mission, and overall direction. Leading the development and implementation of the overall organizational strategy.

* Overseeing the complete operation of the organization in accordance with the direction established in the strategic plans...

* Leading, guiding, directing, and evaluating the work of other executive leaders including vice presidents and regional directors.

* Soliciting advice and guidance, when appropriate, from a Board of Directors.

* Evaluating the success of the organization.

* Maintaining awareness of both the internal and external competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth.

* Demonstrating the leadership necessary to make the organizations mission a success. This leadership includes providing leadership vision, leadership that attracts followers, and all other aspects of successful leadership.

Overview of Professional Experience

WABASH CUSTOM BEDDING INC., Wabash, IN (October 2005 to March 2009)

(Retail Distributor of complete home furnishings, mattress, and accessories.)

Chief Executive Officer

* Guides and directs leadership team including Executive Leadership, Office Management, Financial, Human Resources and Managing Directors.

* Drive customer service level throughout store to ensure customer service meets company expectations.

* Demonstrate respect for associates. Build and maintain morale; demonstrate company philosophy.

* Coaches and develops individual leadership team members.

* Develops a leadership and management succession plan.

* Executed the strategic planning that ensured growth targets were met.

* Supported a positive, productive, result oriented work culture that was regarded by peers as innovative and demonstrative of firms values.

* Ensured the organizations marketing plan was consistently executed in support of growth strategies.

* Ensured the organization`s -go/no go -Order inventory, office supplies, equipment, and services.

* Develops and maintains strategic working relationships with key consultants, vendors and suppliers including e3xecution of major contracts, e.g. leases and long term contracts.

DEPARTMENT OF JUSTICE, BUEREAU OF PRISONS, Sheridan, OR (July 2002 to August 2005)

(Secure Incarceration, transport, and housing of offenders.)

Senior Correctional Officer

* Inmate security in a detention center.

* Processing and transportation of inmates from various detainment facilities, as well as program and community services.

* Investigate, collect, analyze and disseminate inmate information and generate daily, monthly, quarterly, and annual status reports on respective data.

* Conduct physical and area searches for contraband.

* Supervise inmate and maintain control, custody, discipline, and escape prevention.

* Counsel inmates regarding adjustments to institution life, resolution of personal behavioral problems, and acceptance of professional assistance in rehabilitative process.

* Manage and track separates` in segregation.

* Protect life, institution data, personal and real property and facilities from harm and/or unauthorized entities.

* Mentor and train new staff on institution policies and procedures. .

* Work with other agencies to obtain information that might build or close cases.

UNITED STATES MARINE CORPS, MILITARY POLICE DEPARTMENT (July 1992 to November 2000)

(Command military police in law enforcement duties.)

Watch Commander (Sgt/E5)

* Supervisor to civilian and/or military police, planning and directing watch activities; assigning work, monitoring workload, analyzing the methods used and implementing changes when/where needed.

* Provided technical advice and guidance to Desk/Patrol Sergeants, lead police officers, and police officers in the enforcement of laws, rules and regulations...

* Prepares absentee/morning reports and watch schedule/lists for the following day; responsible for receiving reports, maintaining desk journals, ensuring accuracy of all paperwork submitted, maintaining key control of various buildings and vehicles, issuing specialized equipment, and checking detention cells.

* Inspect physical security of the areas, evaluates situation and conditions, identifies deficiencies, and recommends or takes appropriate actions.

* Responsible for inspecting police activities on the installation to ensure compliance with established policies and procedures.

* Respond to and investigate complaints, compiles evidence, makes apprehensions, prepares reports relating to criminal and civil security hazards.

* Takes witness statements, and testifies as required in Military Court Martial or Federal court proceedings; monitors unusual situations/conditions through personal surveillance or electronic surveillance aids; responds to radio calls and takes required action and requests additional support as necessary.

* Confronted every form of violation and criminal liability, misdemeanor through felony.

Education

University of Phoenix, Phoenix, AZ: 3.9 GPA (out of 4.0)

Federal Law Enforcement Training Center, Glenco, GA

United Stated Marine Corps Military Police Academy, Ft. McClellan, AL

Non-Commissioned Officers School, Iwakuni, Japan

School of Infantry, San Diego, CA

References

PROFESSIONAL

STEVE KARNS: ENGLANDER MATTRESS, PHILADELPHIA, PA

901 E. Lycoming St., Philadelphia, Pennsylvania - 717-***-****)

TANNER DE BIEN: LEMOYNE SLEEPER, CALISLE, PA

1150 Walnut Bottom Rd., Carlisle, Pennsylvania - 717-***-****)

PERSONAL

LIEUTENANT RANDY DAVIS: INDIANA STATE POLICE DEPARTMENT (Retired) Indianapolis, IN

8471 N. CR925 E. Seymour, Indiana 47274 - 812-***-****)

DAVID GRANT: AMERICAN WHOLESALE FURNITURE, Indianapolis, IN

430 S. Franklin Rd., Indianapolis, Indiana - 574-***-****)



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