Customer Service Quality Assurance

Bogdana Subachev

Email: abqqka@r.postjobfree.com

Address: **** ******* **** **.

City: Lake Worth

State: FL

Zip: 33449

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BOGDANA SUBACHEV SICHKO

12 Wheeldon Lane * Palm Coast, FL 32164 * 904-***-**** * abqqka@r.postjobfree.com

PROFILE

United States Citizen

* Healthcare industry experience includes working with physicians, hospitals, pharmacies and related healthcare organizations. Well-rounded knowledge of pharmaceuticals including a degree in Pharmacy Technology.

* Outstanding Communication and interpersonal Skills. Strong written and verbal communications within English and Russian Dialects.

* Responsive to guests needs and possesses the ability to engage individuals and continually build productive relationships.

* Goal-oriented and success-driven with strong ability to develop new business initiatives, expand market share, create/sustain client relationships, formulate customer solutions while providing quality service.

* Excellent organizational, planning and time management abilities. Self-directed with the ability to effectively prioritize work, ensure high productivity levels and contribute to diverse, multi-cultural team environments.

* Student Coordinator within 2011 Innsbruck Study abroad program

* Semester of Study Abroad Program within 2012 Edinburgh University

EDUCATION

Member of Beta Gamma Sigma Organization 2012

Bachelor of Business Administration - Major: Marketing GPA: 3.51 2010 to 2012

Stetson University, DeLand, FL

Coursework: Global Marketing, Marketing Research, International Business and Culture, Professional Communication, Business Finance and Business Statistics

Associate of Science Degree in Pharmacy Technology 2008

North Florida Institute, Orange Park, FL

Coursework: Medical Terminology, A&P, Sterile Compounding, Law, Communications, Computer Applications and Pharmacology

Bachelor of Science Degree in Russian Language & Literature 2004

Taganrog State Pedagogical Institute; Taganrog, Russia

Coursework: Classical Mechanics, Education Theory, English, Russian, Foreign and Russian Literature

PROFESSIONAL EXPERIENCE

Customer Service Representative 2009 to 2012

Global Connection Services - International Trading Company - Palm Coast, FL

* Extensive interaction with global suppliers and logistics partners to facilitate the purchasing process between customers, key suppliers and manufacturers around the world

* Management and coordination of logistics of purchasing processes to create the best trade prices and conditions that contribute to lower costs, increase the competitiveness of their products

Pharmacy Tech 2007 to 2009

OmniCare/Sunscript Pharmacy - Jacksonville, FL

* Extensive interaction with physicians regarding clinical care of patients to ensure proper prescription fulfillment

* Adhered to highest standards of quality assurance and compliance to all state and federal guidelines

St. Vincent`s IP Pharmacy - Jacksonville, FL

* Assisted pharmacists filling, dispensing and inventory controls and automation maintenance of pharmaceuticals

* Communicated with insurance providers and patients concerning prescriptions and insurance procedures

Sales Clerk 2005 to 2007

Dillard`s - Orange Park, FL

* Managed all aspects of client relations and built relationships by providing exceptional customer service

* Conducted effective consultations yielding sales in excess of $150 per session and beating industry standards

* Maintained thorough knowledge of Lancome products in order to continuously exceed performance goals

Sales Representative 2002 to 2004

Avon - Taganrog, Russia

* Diligently networked within community to develop and maintain a -Grass Roots- client base

* Effectively earned repeat/referral business with extensive interaction with diverse multi-cultural populations

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