Customer Service Manager
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Sioux Falls
State: SD
Zip: 57106
Country: USA
Phone: 605-***-****
Skill Level: Director
Salary Range: $150,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert J. (Jack) Browning
900 South Riverward Dr.
Sioux Falls, South Dakota
Qualifications Summary
An energetic professional leader with 35+ years of bottom line success in managing people and projects to outstanding records in aviation operations, aircraft maintenance and customer service. Strong career achievements in ground operation planning and execution, acquisitions and startups. A charismatic and enthusiastic communicator/motivator who succeeds by building and empowering overachieving teams.
Key strengths include:
Strategic Planning
Aviation Operations
Financial Experience
Customer Services
New Business Development
Project Management
Experience
Landmark Aviation, General Manager/Area Manager 2006-2013
Overall Responsibility for Landmark Aviation, Sioux Falls, South Dakota. Area Manager for Landmark Aviation, Cedar Rapids, Iowa and Springfield, Illinois.
Responsibilities for Customer Service, MRO, Part 135 Cargo Operations, Mail Operations, Part 135 Aircraft Charter Operations, General Aviation Fueling and Hangar Operations, Airline Fueling Operations, Ground Handling, Deicing Operations, Airline Passenger Handling Operations, Financial and Budget Control and Development,
INTERNATIOAL JET AVIATION/PREMIER JET MANAGEMENT 2006-2006
Aviation Consultant
ACM AVIATION, INC., San Jose, CA 2000 - 2005
President CEO
Overall responsibility for ACM Aviation
Aircraft management, aircraft charter, aircraft maintenance, FBO Operations
The company operated FAA Part 135 Certificate, managed in excess of 25 aircraft
Direct responsibility for Sales and Marketing, Business Development and Strategic Planning
Directed Human Resources, Recruiting and Hiring
Managed Revenues of $75M
Developed New and Revised Aircraft Management Agreements
Reorganized the Aircraft Charter Sales Department
Developed new procedures for collection of Charter Revenues
Developed new Human Resources Manual
Responsible for developing advertising for trade publications
Developed new marketing materials for Aircraft Charter/Management
Successfully coordinated the merger with San Jose Jet Center
Grew outside 3rd Party Charter Hours to 2150 hours yearly
Implemented new software for Improved Charter quoting and following.
Successfully negotiated a new 40 year lease at San Jose International Airport
SIGNATURE FLIGHT SUPPORT, Denver, CO 1999 - 2000
Regional Vice President
Regional responsibilities for corporate and commercial airline operations at ten regional centers in the south and west. Directly managed all operations at Denver International and Arapahoe County Airports. Managed over 600 people with 20 direct reports and revenues of $85M.
Successfully coordinated the transition for AMR Combs to Signature Flight Support.
Grew fuel sales 25+% during the period of ownership transition.
Coordinated the opening of new facility at Arapahoe County Airport.
Robert J. (Jack) Browning Page 2
AMR COMBS, Denver, CO 1990 - 1999
Senior Vice President/General Manager
Regional responsibilities for corporate and commercial airline operations at six regional centers in the West. Directly managed all operations at Denver International and Arapahoe County Airports. Managed over 250 people with 15 direct reports and revenues of $25M.
Managed the Number One FBO in the industry at Stapleton and Denver International from 1990 - 1996.
Responsible for the lease negotiations, site selection, design and building of the new FBO campuses in Denver and San Francisco. The projects totaled in excess of $35M.
Prepared and presented strategic initiatives, financial reports and budgets to the Chairman of AMR Corporation.
Developed line of business benchmarking systems to provide comparative data for operational evaluation and implementation of best practices.
Evaluated acquisition targets and coordinated three acquisitions totaling $25M through due diligence, contract negotiations and closing.
Developed new initiatives that increased operating profits from $250,000 to $l.6 million annually at Arapahoe County Airport.
Overall management of Learjet Service Center with annual revenues of $38M.
AMR SERVICES, Dallas, TX 1989 - 1990
Director Field Operations
Regional responsibilities for 18 locations with operating budget of $90M.
Directed the opening of new locations in St. Thomas and St. Croix.
Developed new negotiating techniques that increased operating profits by $6M.
CONTINENTAL AIRLINES, Newark, NJ 1987 - 1989
Vice President
Responsible for the daily operations at Newark International Airport including 550+ staff.
Coordinated the operational start up at Terminal C.
Directed the successful transition of People Express Airlines to Continental Airlines.
PEOPLE EXPRESS AIRLINES, Newark, NJ 1980 - 1987
Senior Vice President/Managing Officer
Corporate officer with responsibilities for ground operations.
One of the initial 14 individuals to start up People Express Airlines.
Corporate Officer responsible for negotiating all ground service contracts.
Key role in the 121-certification process for 727, 737 and 747 aircraft.
Responsible for Properties and Facilities at 50 locations, and developed a team of managers to liaison with airport directors.
Overall responsibility for ground operations security program
Prior History
Series of increasingly responsible positions in the airline industry; specifically with Eastern Airlines.
Jack Browning is willing to relocate and travel to meet the needs of a job requirement.
Contact this candidate