Customer Service Project Manager
Resume:
Richard Reed
Email: **********@********.***
Address: *** **** ***. **
City: Albany
State: OR
Zip: 97322
Country: USA
Phone: 541-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Reed
909 28th Avenue SE
Albany, Oregon 97322
E-mail address: **********@********.***
PROFESSIONAL Work Experience
Assistant District Manager/Circulation
Corvallis Gazette Times - Corvallis, OR
October, 2010 - Present
* Provide exceptional customer service and manage interactions between customers and carriers.
* Hire, fire, supervise, and train carriers to ensure timely delivery of all products.
* Assist with supervision and scheduling of personnel and truck drivers.
* Review day-to-day delivery and customer service needs, and dispatch personnel to ensure timely delivery of all products.
* Maintain an inventory of carrier supplies and, using computer software, ensure proper billing for individual accounts.
* Recruit and contract new carriers.
* Maintain service statistics to determine high-performing carriers and carriers that may need assistance to become more productive.
* Load, deliver, and unload 16 ton delivery vehicle to various locations.
Special Investigator
United States Investigative Services (USIS) - Falls Church, VA
October, 2002 - March, 2010
* Conducted personal interviews related to security clearance and suitability for employment.
* Searched for and located personal sources and records related to residential, employment, and educational history for applicants.
* Searched public record databases to find credit reports, law enforcement records, and judicial databases.
* Provided resolution and details related to issues or discrepant information provided by the applicant.
* Processed confidential reports used to determine security clearance eligibility.
* Responsible for management of a large volume of personal and confidential applicant information.
* Position involved extensive public contact and required exceptional communication skills, interacting with a very diverse group of individuals.
Software Tester/Assistant Project Manager
Scientific Applications Intl. Corp. (SAIC) - Falls Church, VA
August, 2000 - March, 2002
* Reviewed software design and tested programs to ensure compliance with customer needs and contract requirements.
* Maintained excellent communication between software designers, engineers, and customers to ensure all aspects and requirements of the contract were met.
* Reviewed, designed, and submitted project bids for new contracts.
* Provided clerical support for the office team, day-to-day office operation, management of incoming telephone calls, and ordering office supplies and equipment.
* Position involved extensive customer service and required exceptional communication skills.
Patient Access Specialist
Peace Health: Diabetes and Nutrition Center - Eugene, OR
February, 1995 - August, 2000
* Scheduled patient appointments to match their availability with the schedules of our nurses, dietitians, and physicians.
* Greeted and registered 25-30 patients per day, and then scheduled follow-up patient appointments according to patient needs and provider availability.
* Position required exceptional customer service and communication skills, interaction with a large and diverse patient population, and management of confidential patient records.
* Verified insurance eligibility.
EDUCATION
Western Oregon University - Monmouth, OR
September 1991 - June 2004
Major: History
Minor: Political Science/Public Policy and Administration
I will gladly provide personal and professional references upon request.
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