Customer Service Human Resources

Teresa Guerrette

Email: **********@********.***

Address: **** * **** **** ****

City: Pueblo West

State: CO

Zip: 81007

Country: USA

Phone: 719-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Teresa Guerrette

1303 N. Blue Lake Lane

Pueblo West, Colorado 81007

Home: 719-***-**** Cell: 719-***-****

Nov 2005 - Present

NAF Human Resources Office, Fort Carson, Colorado

Human Resource Assistant, NF-0203-03

Supervisor: Sharon Prince 719-***-****/4445 Contact: Yes

Duties and Responsibilities:

*STAFFING:

Assist management on recruitment strategies and sources. Provide technical guidance to managers pertaining to hiring criteria and selection preferences. Enter prospective employees in PSIP. Compose and post vacancy announcements to the Vacancy Announcement Board website. Receive applications, review for accuracy and log into database. Determine qualification requirements by comparing resume/applications to specific pre-determined qualifying criteria, prepare referral lists and forward to selecting official. Make job offers, verify employment eligibility, salary determinations and set pay according to pay setting guidelines. Conduct pre-employment briefings, schedule physical appointment, initiate security investigations and local background checks. Conduct in-processing briefings weekly to new employees, to include extensive explanations on such topics as: performance evaluations, Whistleblower, Hatch Act, EEO and sexual harassment policies, training, grievance procedures, etc. Responsible for the timely submission of CNACI`s, SCHR and local background checks to appropriate agencies for processing IAW established procedures. Review documents to ensure accuracy and completeness prior to submission and insure that all supporting documents are attached to the packet being submitted.

*WORKER`S COMPENSTAION:

Counsel managers on accurately completing appropriate paperwork for workers compensation injuries. Provide professional guidance to employees and employers when they have questions about worker` comp benefits or claim status. Instruct managers and supervisors on Worker`s Compensation policies and procedures during week long training conducted by NAF HRO.

*BENEFITS:

Conduct in-depth benefit briefings to eligible employees on all NAF employee benefits to include: NAF Retirement, 401(K), Medical/Dental, Long Term Care, Flexible Spending Account, Life Insurance and Sick/Annual Leave. Answer complex questions employees have pertaining to all types of benefits. Write letters to EBS to request changes in employee benefits outside of 31 day enrollment period or open enrollment season. Assist EBB in providing additional information when necessary when a determination to approve or disapprove the request needs to be made. Coordinate with EBB and the supervisor to ensure a smooth transition for employees electing retirement. Ensure paperwork is submitted on time to enable employee to receive first monthly annuity in a timely manner.

*DCPDS (Defense Civilian Personnel Data System):

Proficient in determining correct Nature of Action to be processed. Receive and review electronic requests for personnel actions (E-RPA`s), checking for accuracy and completeness. Route incorrect or incomplete E-RPA`s back to administration for correction. With over 98 percent accuracy, process and HR the full range of personnel actions in DCPDS, meeting payroll deadline every week. Assist other NAF HR Assistants with questions about actions and provide assistance when needed. In order to assist the NAF HR Specialist, verify all actions in the DCPDS inbox have been processed by payroll deadline.

*ADMINISTRATIVE:

Provide job information to external and internal customers in a courteous manner. Review for completeness, rate and log applications into database. Maintain NAF fill time, performance, awards and background check databases. Create update, maintain, research, inventroy, and reconcile, electronic OPF`s (Official Personnel Folders) and hard copies of employees suitability files according to Army regulations. Process annual and probationary performance evaluations and send suspense letters to supervisors on any that are past due. Process Length of Service Awards for eligible employees and retirees. Maintain chronological files.

Jul 2003 thru Jul 2005

Thomas Lighting, Louisville, Kentucky

Account Receivables and Credit & Collections Clerk

Supervisor: Calvin Mayes 502-***-****; Contact: Yes

Duties and Responsibilities:

*Run daily financial billing reports to ensure invoices and cash flow coincide, research any errors and take appropriate action to correct.

*Access and download financial balance reports from banks` secure website and ensure they coincide with cash receipts received from banks` lock-box.

*Apply daily cash receipt batches received from banks` lock-box, create manual batches when matching credits and debits, code all discounts, deductions and other allowances appropriately while applying cash.

*Match all deductions on report with backup and forward to deductions clerk.

*Run interface once all batches are fully applied and print reconciliation summary report, transaction register and AR Batch-vs-Lock-box reports to ensure everything posted appropriately.

*Collect on all Home Center accounts through telephone contact and written correspondence.

*Research and provide proof of deliveries and all necessary information on documentation in obtaining resolution to unpaid invoices.

Nov 1999 thru Aug 2002

Cumberland Community Action Program & Head Start

Fayetteville, North Carolina

Purchasing Agent: Oct 1999-Oct 2000

Facilities/Support Services Coordinator: Oct 2000-Aug 2002

Duties and Responsibilities:

Purchasing Agent: Supervisor: Kim Stafford 910-***-****; Contact: Yes

*Process purchase requisitions and maintenance request from activities throughout agency.

*Submit request for quotations to contractors for supplies and/or services needed. Research and negotiate with contractors and vendors for best price and or services offered.

*Maintain database of contractors and vendors; obtain budget approval from finance officer and finalize purchases.

*Type purchase order and obtain CEO`s approval and signature.

*Coordinate with Support Services Coordinator and Contractors and vendors on scheduling deliveries and work to be performed.

*Serve as liaison between Financial Management Department and Support Services Coordinator, outside contractors and vendors.

Facilities & Support Services Coordinator: Supervisor: Irene Rocha 910-***-****; Contact: Yes

*Supervise supply and lead transportation clerks and ensure their files, transportation logs and job performance was in compliance with agency rules and regulations.

*Ensure transportation for children to and from facilities were on schedule and no child left behind.

*Coordinate and oversee activities related to purchasing, negotiating, installing, maintaining and repairing equipment, physical structures of buildings and maintenance of grounds and playgrounds.

*Schedule and direct contractors engaged in providing goods and services and inspect completed work for conformance to specifications and standards.

*Analyze data processing equipment needs and recommend modification to existing equipment and operating systems for more efficient operations.

*Support and assist staff with the use of hardware and operating systems (i.e., Word, Excel, Power Point and internet use).

*Assist program manager in preparing annual budget and program operations annually to ensure agency was in compliance with Federal Performance Standards.

*Prepare Power Point presentations for Federal Reviews, Council on Accreditation Reviews, Interagency meetings and Holiday functions .

*Work closely with Purchasing Agent and contractors in coordinating projects.

Oct 1998 thru Oct 1999

Royal Crown Leasing DBA Rent America

Fayetteville, North Carolina

Account Payables Clerk

President/Owner: Mrs. Brenda Tinney 910-***-****; Contact: Yes

Supervisor: Linda Zomp, 910-***-****; Contact: Yes

Duties and Responsibilities:

*Process up to 600 invoices and statements weekly for 18 Rent-to-own and 2 retail stores located throughout North and South Carolina for bills such as utilities, location rents, purchases from major suppliers, lien holder for company vehicles, insurance company`s and other vendors or services for budgeting purposes.

*Schedule invoices for payment according to terms and conditions. Code and post invoices into automated system ensuring they were being posted to the appropriate General Ledger accounts.

*Screen monthly GL reports, review any errors and discrepancies and correct with journal entries only after intense scrutiny and research and approval by the company president.

*Reconcile 7 monthly bank accounts with up to 2000 transactions each.

*Maintain personnel time cards and assist accountant in processing bi-weekly payroll for up to 120 employees using ADP system.

*Review quarterly payroll tax information, process month-end billing insurance.

*Process human resources duties such as employment verifications, references and in-process new employees.

*Type all office correspondence and answer and direct multi phone lines to appropriate employee.

Jan 1997 thru Jul 1998

NAF Contracting, Fort Carson, Colorado

Purchasing Agent NF-1101-03

Supervisor: Guy Moreau 719-***-****; Contact: Yes

Duties and Responsibilities:

*Perform a variety of purchasing assignments such as pre and post award procedures requiring knowledge of the Army Procurement regulations and industry practices to provide a wide variety of services and goods to all affected activities.

*Ensure all purchase support documents were properly completed prior to initiating acquisitions.

*Prepare contracts and issue modifications and supplemental agreements when necessary for officers` signature.

*Prepare Request for Quotations, Purchase Orders, Blanket Purchase Agreements, Delivery Orders, Basic Ordering Agreements, and Entertainment and Consignment Agreements.

*Establish and maintain records relating to the procurement process and coordinate action with servicing and supporting activities.

*Maintain a source list of potential vendors.

*Reconcile IMPAC statements (Government Visa Purchase Cards), and ensure no unauthorized purchases were being made by cardholders.

*Perform on site inspections on activities BPA files to ensure files contained all required documentation.

*Prepare and maintain computerized files on all contracts and purchases in order to comply with the Army`s Contract Management Review`s that were performed annually by the Army`s Forces Command Group.

Feb 1996 thru Jan 1997

NAF Human Resources Office, Fort Carson, Colorado

Personnel Clerk NF-0203-03

Supervisor: Debra E. Phillips 719-***-****; Contact: Yes

Duties and Responsibilities:

*Provide applicants with great customer service and job information over the phone and in person on vacant positions.

*Performed In-processing orientations to new employees.

*Fingerprinted personnel assigned to work in the Child Care Centers.

*Reviewed DA forms for accuracy before submitting for clearances to Defense Investigative Services such as, CID, FBI, and individual state agencies for criminal history background checks as required by the Crime Control Act of 1990, and Army Regulations.

*Advised Personnel Chief of any derogatory information received on potential and current employees.

Feb 1990 thru Dec 1995

William Beaumont Army Medical Center, El Paso, Texas

Medial Records Technician and Customer Representative

Supervisor: Laura Gonzalez (915) Unknown; Contact: Yes

Duties and Responsibilities:

Medical Records Technician:

*Translate and code all incoming doctors` diagnosis.

*File translated forms in appropriate patient medical records.

*Check-out records to clinics and log into computerized database.

*Prepare records for Medical Review Boards.

*Process request for copies of records from outside sources such as attorneys, other medical facilities, patients, courts, etc...

*Ensure file room and all records are kept secure and comply with protecting personal identifiable information on all patient records.

Customer Service Representative:

*Provide orientation Briefings to new incoming soldiers and family members on services available and assisted in scheduling appointments with Primary Care Managers, Exceptional Family Member program, specialty clinics, Tri-care, etc...

*Process all family members` information into secured hospital electronic database.

*Assist soldiers and family members in completing documentation required prior to scheduled appointment.

*Issue medical cards for soldiers and all family members.

Special Skills & Training:

*Bilingual (can read, write, and speak Spanish fluently)

*Health Benefits Management Course Feb 1995

*Windows Microsoft 98, 2000, XP and with a strong emphasis in Word, Excel, Access and Power Point

*Army Basic Contracting Course Nov 1997

*Contract negotiating throuth AMA Aug 2002

*NAF HR Basic Course Mar 2006

*DCPDS Course September 2006

*USA STAFFING April 2012

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