Customer Service Representative

Dwanda Husband

Email: abqqgj@r.postjobfree.com

Address: **** ********* **.

City: Augusta

State: GA

Zip: 30909

Country: USA

Phone: 706-***-****

Skill Level: Experienced

Salary Range: $41,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DWANDA HUSBAND

2061 Willhaven Drive

Augusta, GA 30909

Cell: 706-***-****

Email: abqqgj@r.postjobfree.com

WORK EXPERIENCE

Lead Marketing Rehabilitation Representative 06/2011- Present

Walton Rehabilitation Hospital, Augusta, Ga.

Market and educate all surrounding acute care facilities staff in and around the Central Savannah River Area, to include Georgia Health and Science Institute ( MCG ), University Hospital, Trinity Hospital, Eisenhower Medical Facility, outside Physicians and Home Health Agencies. This included daily inservices, updating marketing materials, presenting at Rehab conferences, representing Walton at Health Fairs, collecting data on hospital census among other duties.

Human Resource Development Training Specialist 10/2007 - 06/2011

/East Central Regional Hospital, Gracewood, GA

Develops, conducts, and evaluates employee training and development programs. This is the entry/training level of the Training and Development job series. Incumbents at this level may require additional training or experience to gain full proficiency in some or all of the job responsibilities. Assesses training/development needs, delivers basic core training develops lesson plans and reviews instructional materials for established courses, establishes and implements procedures for evaluating training courses/curriculum in assigned subject area(s), keeps up with developments in area of expertise by reading current journals, books and magazine articles, maintains training files/records and administers appropriate examinations and certification processes/requirements as dictated by subject/course matter, organizes and develops, or obtains, training procedure manuals and guides and course materials such as handouts and visual materials, presents information, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos and lectures, schedules classes based on availability of classrooms, equipment, and instructors

Additional responsibilities:

* Maintain data bases.

* Perform competency file checks for all units of the hospital.

* Create and update lesson plans, power points, handouts and brochures to assist and support all lesson or classes offered in Human Resource Development.

* Solely assist New Employee Coordinator with all aspects of State Wide Orientation.

* Create orientation schedules for 12 day state based orientation

* Assure availability of space and materials (equipment, test, paperwork, etc. for all mandatory orientation classes).

Customer Service Representative 11/2006 - 10/2007

Pediatric Specialist, Augusta, GA

Answered all incoming calls, first contact for referral sources and patients; took service orders from physicians or other referral sources; placed the order internally. Coordinated new patient delivery schedule with the service area; processed patient information where accuracy and timely processing is most important. Verified insurance coverage and advised collections department of required actions for billing. Maintained copies of current patient files and files on referral sources; responded to new and existing patients` requests. Handled mail for the center including responding to requests for information from internal sources when possible; Obtained and provided knowledgeable of existing and new information regarding Lincare equipment and insurance carrier policies. Filled in for the service representative in emergencies and be available for on call weekends and evenings.

Additional responsibilities:

* In-service patients and family on medical equipment

Patient Representative 04/2004 - 11/2006

Pediatric Services of America

Performed equipment setups, specifically concentrators, reservoirs, beds, etc. in a professional, safe, and timely manner. This equipment was placed in apartments, private homes, clinics, hospitals, nursing homes, and other area where people with respiratory problems are treated. Completed equipment orientation check list for new equipment and other necessary paperwork as required for new patient setup. Instructed patients in the safe and proper use of equipment; made oxygen deliveries and equipment checks on a daily route as determined by patient base and Lincare routine system; delivery included refilling reservoirs with liquid oxygen from a van mounted tank. Maintained company vehicle in a clean and orderly manner; made daily inspections and completed proper paperwork; maintain established preventative maintenance schedule. Cleaned rental equipment when returned to the center in accordance with Lincare policies and procedures; worked as on-call service representative evenings and weekends on an as scheduled basis. Frequency was determined by the center size and the number of employees available to share in the responsibility.

Additional responsibilities:

* In-service patients and family on medical equipment

Customer Account Executive/Hiring-Recruiting Assistant 03/2000 - 04/2004

Comcast Cable of Augusta, Augusta, GA

Assisted customers with their accounts; completed daily data entry pertaining to: opening new accounts, explaining billing, transferring Cable/Internet services and troubleshooting; served on recruiting panel for hiring of new account executives by using different interviewing strategies which consisted of monitoring candidates` timeliness to the interview, questions about past and present jobs; performed background checks, credit checks and professional and personal reference checks.

Teller/Customer Service Representative 06/1999 - 03/2000

SouthTrust Bank, Augusta, GA

Performed multiple financial transactions, assisted in opening new accounts, retained customers, and assisted customers with account inquire. Assisted in training new tellers, which consisted of allowing the training teller to sit with me for 2-4 weeks going through all bank policies and protocols for safety intervention; helped the teller to become familiar with all bank equipment used on a daily basis- including the register, vault, computer, automatic teller etc; trained the Teller of customer service procedures.

Education

01//2010 Bachelor of Business Administration in Business Management

Ashwood University; Humble, Texas

05//2007 Associates of Arts in HealthCare Management

Ashworth University; Norcross, Georgia

09/2001 EMT Certificate

Augusta Technical College; Augusta, Georgia

06/1996 High School Diploma (College Prep. Seal)

Academy of Richmond County; Augusta, Georgia

CERTIFICATIONS

Certified MANDT Instructor (Basic and Advanced)

Certified CPR Instructor

Certified First Aid Instructor

Certificate in Instructional Design

Completed (QPR) Suicide Prevention Course

Certified Safety Care Instructor (Basic and Advanced)

Skills:

Supervisor and managerial experience

Contact this candidate