Manager Service

Mario Mora

Email: abqqg2@r.postjobfree.com

Address: **** ******** **

City: Beaumont

State: CA

Zip: 92223

Country: USA

Phone: 951-***-****

Skill Level: Experienced

Salary Range: $25,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

OBJECTIVE A position in Hotel & Resort front desk with Continue growth within the company.

EMPLOYMENT HISTORY

Courtyard by Marriott Palm Springs, California

Front Desk Guest Service

My Responsibility is to keep an energetic, passionate about

leading my team of Guest Service/Reservation Agents and Housekeeping staff to

consistently deliver superior service and results on a daily basis. As a Front Desk Guest Service I strives to continually improve guest satisfaction while maximizing

occupancy and revenue potential.

Morongo Casino Resort & Spa Cabazon, California

Resort Assistant Manager

Oversees all daily Front Desk operations including reception, reservations, guest

services, housekeeping/room checks and acts as Manager on Duty in absence of

Hotel Manager.

Collaborates with Hotel Manager on maximizing yield management strategies to

achieve revenue and forecasting integrity.

Displays leadership in guest hospitality, exemplifies exceptional customer

service, monitors guest satisfaction to identify areas of improvement and to aid

in problem resolution.

Works closely with Hotel Manager to constantly improve, execute and evaluate

departmental policies, standards and procedures while ensuring all staff are

continually informed of department objectives and goals.

Maintains close awareness of current industry and competitive trends, initiating

and leading improvement.

Train, motivates and supervises Front Desk Team while ensuring productivity

and profitability are maximized through optimal scheduling and proactive

planning.

Celebrate successes and recognizes contributions of team members through

regular assessment and performance evaluations.

HIGHLIGHTS OF QUALIFICATIONS

Attraction Court Team Trainer Golden Dreams, Redwood Creak Challenge Trails, The Haunted Mansion, Big Thunder Mountain and Splash Mountain) Disneyland Resort Anaheim, CA 1992-Present

My Responsibilities Include:

Training new employees and cross-training cast members in operating the attractions in a safe and efficient manner.

Teaching Cast Members the importance of the SERVICE model and The Four Keys (safety, courtesy, show, and efficiency).

Acceptance Test Team Member for Tokyo Disney's Winnie the Pooh Ride and Disney's California Adventure Nov.1999-Feb.2001

Working side by side with Walt Disney's Imaginers to test, adjust and ensure the safety of the attraction for our guests.

Disneyland Resorts Golden State, Hollywood Backlot and West Side Attractions Host April 1991-Present

Interact with guest of all ages and needs and provide them with premiere guest service with the use of the Disneyland Resort Code of Guest SERVICE and The Four Keys.

Safely and Efficiently operate the attractions.

Maintaining a healthy working relationship with my peers.

Disneyland Resorts FASTPASS Leadership Team Sep.2001-Sep.2002

Responsible for opening and closing Fast Pass. Skilled in problem solving and troubleshooting Fast Pass Machines. Working with individuals and guiding them to become the leaders of tomorrow.

Golden Dream's Leadership Team Sep.2002-Dec.2003

Opening Crew for Disney's California Adventure's Hollywood Tower of Terror Oct.2003-Present

Preparations for the grand opening of Disney's California's newest attraction.

EDUCATION

1994 California State University of Fullerton Fullerton, California

B.S., Business Administration, Minor: International Business

Related Courses:

Probabilities and Statistics, Advanced Business Communications, International Finance, Economics and Marketing Global Strategic Management.

SKILLS -Microsoft Word, Power Point, Excel and Outlook

-Speak, read and write fluently in Spanish.

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