Sales Customer Service
Resume:
katrina brill
Email: abqqez@r.postjobfree.com
Address: **** ****** ******* ** **
City: warren
State: OH
Zip: 44484
Country: USA
Phone: 330-***-****
Skill Level: Senior
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
KATRINA BRILL
2526 Forest Springs Dr SE, Warren, Ohio 44484
Cell: 330-***-**** abqqez@r.postjobfree.com
PROFESSIONAL SUMMARY
Driven business development professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets.
SKILLS
Persuasive negotiator Excellent communication skills
Sales proposal creation Motivated team player
Strategic account development Excellent work ethic
Strong interpersonal skills Customer service relations
Positive outlook Conflict resolution techniques
Energetic and driven Accounts receivable and payable
People-oriented Bank and statements reconciliation
Strategic partnership building Hiring, training and supervision
Employee recruiting Operations management
Prospecting
WORK HISTORY
Franchise Owner April 2011 to Current
Bricks 4 Kidz - Northeast, OH
Directed targeted marketing efforts that introduced new products and promoted product visibility.
Managed an annual operating budget.
Increased volume of business by following up on leads, cold calling and networking. Managed business finances, including paying vendors and suppliers for products services rendered.
Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy.
Prospected to obtain new accounts while maintaining relationships with existing accounts.
Prepared income statements and balance sheets and projected cash flow. Developed and implemented a comprehensive salesperson training program.
Optimized the Bricks 4 Kidz website and the company facebook to boost traffic to the sites.
Monitored income expense sheets to track and adjust expenses.
Researched public perception of products and services and used information gathered to guide strategy development.
Completed and processed purchase orders and customer invoices each quarter.
Maintained exceptional customer service ratings for the company.
Solicited and developed new business accounts by cold calling and networking.
Set up new vendor and merchant credit accounts.
Prepared monthend reports and processed timecards and paychecks.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Developed program to work with students and increase interest in higher learning.
Improved student's analytical skills by introducing Lego program technologies. Operated summer day camp for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities.
Office Manager February 2007 to April 2011
DSV Construction - Niles, OH
Oversaw daily office operations for staff of employees.
Prepared and distributed payroll for staff of 70 direct reports.
Oversaw inventory and office supply purchases.
Processed accounts receivable and accounts payable.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Read and interpreted bidding and construction documents to determine project directives.
Submitted weekly unemployment documents to the State of Ohio
Worked closely with OSHEA to maintain 100% safety record
Submitted and scheduled random drug tests to maintain 100% drug free work environment.
System Sales Representative January 1996 to January 2002 Arrow/Wyle - Solon, OH
Duties consisted of marketing Digital Equipment Corporation products to Value Added Resellers in Northern Ohio and Western Pennsylvania.
Responsible for generating new accounts, maintaining customer relations and relationships with key suppliers.
Responsible for complete operations of Cleveland office.
PC literate, strong interpersonal skills, and excellent organizational skills.
Surpassed annual quota by 50%.
Spearheaded expansion and development initiatives in Northeast Ohio
Identified revenue opportunities by collaborating with distribution partners.
Led sales forecasting, market trend evaluation and segment strategies.
Managed the highest volume account in assigned territory.
Negotiated prices, terms of sales and service agreements.
Presented innovative digital media marketing presentations to executive decision makers.
Evaluated current service needs and product satisfaction levels with established customers.
Quoted prices, credit terms and other bid specifications.
Developed new business opportunities by effectively communicating product lines to value resellers.
Networked and interacted with local and national associations to optimize industry connections.
Outside Sales Representative January 1993 to January 1996 Trilogic Corporation - Solon, OH
Duties consisted of selling major computer manufacturer's products to Fortune 500 companies.
Responsible for working with large number of orders and quotations.
Responsible for generating new accounts, maintaining customer relations and relationships with key suppliers.
Strong verbal and interpersonal skills with a strong customer service orientation.
Identified discounts in revenue opportunities by collab orating with distributio
Managed a portfolio of 20+ accounts totaling over a million dollars in sales.
Negotiated prices, terms of sales and service agreements.
Evaluated current service needs and product satisfaction levels with established customers.
Quoted prices, credit terms and other bid specifications.
Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Executed calling campaigns targeting direct end-user prospective accounts.
Sales Manager January 1990 to January 1993 NutriSystem - Richmond Heights, OH
Duties included general manager of staff of nine, inside sales, inventory responsibilities, coordinating payroll, scheduling, counseling clients, conducting weekly employee meetings, evaluation of employee performances, attending sales seminars.
Responsible for selling weight loss program.
Evaluated current service needs and product satisfaction levels with established customers.
Quoted prices, credit terms and other bid specifications.
Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
Launched new sales training programs to drive continuous profitability improvements.
Recruited and hired sales team of 5 employees.
Executed calling campaigns targeting direct end-user prospective accounts.
EDUCATION
Bachelor of Arts: Education Special Education D.H. / ELED 1990
Kent State University - Ohio
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