Project Manager Management
Resume:
RobertM Corr
Email: **********@********.***
Address: ***** *** ** * *** 106
City: Shelby Township
State: MI
Zip: 48317
Country: USA
Phone: 248-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert M. Corr
45601 Fox Ln W Apt 106 Shelby Township, MI 48317
eMail: *********@***.***
Cellular: 248-***-****
SUMMARY OF QUALIFICATIONS:
Focused, Results-oriented management style
Extensive experience in Network / System Performance monitoring using IBM Tivoli, HP OpenView, BMC Patrol, and custom scripts
Proven track record of improving system performance of network based systems using disciplined processes and tools
Experience in multiple Data Center Migration Projects
Strong financial background with significant P&L responsibility
Significant responsibilities in Project and Enterprise IT Portfolio Management (PPM) including knowledge of multiple vendors systems for PPM
Proven track record as Voice of the Customer and demonstrated ability to escalate customer issues when necessary
43+ years of diversified experience in the automotive environment including Manufacturing, Financial Staff, Program Management, Capacity Planning, and Information Technology including large scale infrastructure deployments and relocations
Exceptional background and experience in the Information Technology Industry in the areas of Infrastructure Engineering, Asset Inventory, Software Build/Distribution, Technology Refresh, Project Management, System Performance Monitoring, UNIX, and TCP/IP networking for Client/Server and Web-based applications.
Strong work ethic and leadership skills have been demonstrated both as a manager and as a technical leader.
Enjoy difficult "hands-on" operational improvement activities and comfortable in process-focused environments; e.g. SDP R10, CMMI, ITIL and ISO-9001
TECHNICAL SKILLS SUMMARY:
LANGUAGES: VISUAL BASIC.NET, PL/SQL, SHELL SCRIPTING, HTML, J2EE / XML, ALGOL, FORTRAN, COBOL
OPERATING SYSTEMS: HP-UX, SOLARIS, UNIX, MICROSOFT WINDOWS - XP, 2000, NT
DATABASES: ORACLE 9I, INGRES, SYBASE, MS ACCESS 2003
TOOLS & ENVIRONMENTS: IBM Tivoli(R), HP OpenView(R), BMC Patrol(R), WinRunner(R), LoadRunner(R), LDAP, Hyperion, PVCS Dimensions(R), HP Radia(R), SeeBeyond(R), UG TeamCenter(R), Citirx XenServer,
CA Clarity(R), Rational Tools, WebFOCUS, Microsoft Project(R), Visio(R), Microsoft Hyper-V, HP Peer Review Tool, CaliberRM(R), VMware ESX/vSphere, PeopleSoft, TestDirector(R), Niku
PROFESSIONAL EXPERIENCE HISTORY:
Carnegie Management LLC Troy, MI (Jan, 2012 Present)
Division Manager Managed Services
Responsible for managed services provided to clients including Web Site Design, Web Hosting, Application Development, and Strategic Internet Presence for small-to-medium size clients.
Directed the activities of operational staff for Web Hosting including Change Control Administration, configuration of servers, on-boarding of new accounts, and maintenance of existing accounts.
Directed the activities of development staff for customer facing, Web Site concept design and implementation, design reviews, UAT and SIT for final implementation.
Worked directly with clients to achieve their strategic goals for Search Engine placement, budgeting for click-thru ads, and defining scope and reach of coverage for (e.g.) Verizon Superpages.com.
PROFESSIONAL EXPERIENCE HISTORY (Continued):
Carnegie Management LLC Troy, MI (Jan, 2012 Present) - Continued
Managed contracts with clients for hardware [Desktops, Laptops, Servers, and Network Components] maintenance and upgrades. Directed team responsible for RFP and RFI responses.
Some existing clients include Hewlett-Packard Enterprise Services, Kopyrite Electronic Data Duplication, National Satellite Corporation, Republic Mortgage Corporation, Bloomfield Centre Appraisal LLC, Mike Nalley Real Estate, Capital Sprinkling LLC.
VisionIT Detroit, MI (Aug, 2011 Dec, 2011) - Contractor
Contractor to HP / Pontiac, MI / Detroit, MI
Project Manager Quick Provisioning / Tools Automation / GM Legal
Developed Project Schedule, Project Plan, Requirements (including sign-off by HP Customer), and Test Plan for improvements to "Quick Provisioning" application as a part of the SCRUM Program within HP. This application used VMware, plus a custom application to provision "Virtual Servers" for HP Customers. The goal of this project was to reduce time to create a "Virtual Server" from 4-hours to 1-hour.
Maintained Project Deliverables library in MS SharePoint -- including Configuration Management of these documents.
Participated in Change Authorization Board (CAB) to control scope of the Project
Prepared weekly metrics for the Project and published these metrics to HP Management using customized MS Excel Spreadsheets.
Worked with the Tools Automation Group to expand the capability of HP Tools for automated diagnosis and analysis of routine alerts. The goal of this program was to increase automation and reduce manpower required to handle routine alerts.
Developed Project Schedule, Project Plan, and Test Plan to implement and new instance existing third party software application for Asia Pacific Region of GM Legal -- Singapore, China, India, Korea, and Australia with GM SDP R10 deliverables. Provided oversight of integration of Lotus Notes CorMail template into Legal Staff data warehouse.
This project was part of the GSC-19 General Services Contract for Corporate Staffs.
Managed a highly compressed schedule with remote resources in Argentina, Canada, Singapore, and India. Coordinated requirements with Subject Matter Experts and GM Customer to assure that final system was correctly tailored to GM Legal Staff's needs.
Provided weekly metrics to HP management using HP Presage, Star Team - Configuration Management Baseline Verification (CMBV), and PMX. Provided oversight of Work Process Review and established review criteria for team members using WPR Process.
Artec Information Systems LLC Cedar Knolls, NJ (Jan, 2011 Aug, 2011)
Contractor to HP / Pontiac, MI
Project Manager Asset Management Integration and Deployment Pontiac, MI
Developed Project Schedule, Project Plan, Requirements (including sign-off by Global Asset Management Project Manager), and Test Plans that could be used at over 200 Customer sites with only minor customization. This application is a consolidation of best practices fromformer systems used by HP and by EDS.
Responsible for coordinating requirements with HP Enterprise Architect.
Responsible for "Proof of Concept" at Eli Lili customer site to demonstrate that Process and Procedures were "bullet proof" and could be used effectively at other sites.
Manpower Professional Milwaukee, WI (Aug, 2010 Dec, 2010)
Contractor to HP / Pontiac, MI
Project Manager Nextel Account Application Rollout Auburn Hills, MI
Developed Project Schedule, Project Plan, Requirements (including sign-off by Nextel Customer), and Test Plan for improvements to "Nextel Data Center Consolidation Program". This goal of this program was to consolidate Nextel Data Center operations for Mexico, Brazil, and Venezuela in an HP Data Center in Toronto, Ontario Canada.
PROFESSIONAL EXPERIENCE HISTORY (Continued):
Manpower Professional Milwaukee, WI (Aug, 2010 Dec, 2010) - Continued
Responsible for coordinating requirements with HP Enterprise Architect.
In conjunction with HP monitoring team, directed the deployment of active and passive "remote agents" to provide data to the HP Customer Metrics System as required under ITIL v3.0 Monitoring Process.
Compuware Detroit, MI (Oct, 2006 April, 2007)
Project Manager
Coached Project Managers in GM SDP processes and performed Peer Review on Project Work Products to assure compliance with process
Prepared Project Plans, Schedule, Configuration Management Plan, and Communication Plans for internal projects
Familiar with Compuware Tools; e.g. Optimal Trace, QARational, QARun, QALoad, QADirector, QAReconcile, and Test Partner.
Participated in pre-sales cycle with Michigan Blue Cross-Blue Shield (MBCBS) for clients evaluation of Compuware Changepoint(R). Developed architected solution, including evaluation of alternative hardware platforms [HP vs. Sun]. Worked with Sales Executives to provide competitive assessment of features vs. HP PPM Module.
Tabulated project metrics for Weekly Status Reports and monthly QA Reports in order to provided data to Management
Participated in Change Control Meetings and managed changes according to the Configuration Management Plan
TEKsystems Southfield, MI (Aug, 2006 Sep, 2006) - Contractor
Contractor to HP / GM OnStar
Project Manager GSC-33 OnStar EDWS Deployment Livonia, MI
Prepared Project Plans and Schedule for deployment of software to GM Engineering and Office Automation Desktop Workstations
Worked with field organization to assure that infrastructure for new RADIA servers were deployed at (5) locations on time
Participated in Change Approval Board (CAB) meetings and managed schedules and testing for Blockpoint and other changes.
Assisted other Project Managers with processes and on-boarding of resources to assure smooth implementation of contract.
Ajilon Consulting Southfield, MI (Jul, 2004 May, 2006) - Contractor
Contractor to HP / General Motors GPD
PMO Coach GM Global Product Development Warren, MI
Coached Project Managers in GM SDP R9.2 processes and performed Peer Review on Project Work Products to assure compliance with process.
Assisted Project Managers in development of Project Tailoring / Deliverable Summary to tailor organizational process to project-specific processes.
Participated in consolidation of (3) data centers for GM Global Product Development at GM Mid-Lux building at GM Warren Tech Center and migration of 20+ terabytes of data.
Tabulated project metrics for Weekly Status Reports and monthly QA Reports in order to provided data to GM Program Managers and PMO on project performance.
Participated in strategic analysis of Global Product Development (GPD) IT portfolio with Chief Information Officer (CIO) to determine which projects to continue, and which projects to defer based on 20% reduction in IT budget. This analysis was done based on Strategic Value to the organization, but did not use any specific PPM tool.
Participated in process improvements and developed planning for implementation of SDP R10.
PROFESSIONAL EXPERIENCE HISTORY (Continued):
Ajilon Consulting Southfield, MI (Jul, 2004 May 2006) Contractor (Continued)
Contractor to HP / General Motors GPD
PMO Coach GM Global Product Development Warren, MI
Participated in GPD/PMO activities to achieve CMMI Level 3 and reporting on Project compliance with generic/specific goals and practices. Participated in development of PIIDs and assisted Project Managers in preparation for SCAMPI Class A assessment leading to Level 3 Certification by PMI.
Coached Project Managers in GM SDP R9.1 processes and performed Peer Review on Project Work Products to assure compliance with process. Worked with QA organization to audit project performance and provided metrics to GM and PMO management on project performance to goals.
Provided management reporting to GM Program Managers and CIO via GM Project Tracking System (PTS) and other management reports.
Developed training materials and trained Project Managers and other Project personnel on various tools used by the organization; e.g. Microsoft Project, HP Peer Review Tool, Niku Document Management System, CaliberRM, TestDirector, PVCS Dimensions, etc.
SDE Business Partnering Detroit, MI (Apr, 2004 June, 2004) - Contractor
Contractor to GM Mfg Systems Deployment
Project Manager SDP-21 R9 Implementation Warren, MI
Assisted GM Personnel and Project Management Office (PMO) with implementation of SDP Release 9.
Developed training materials for Configuration Management (CM) associated with CMMI Level 2 compliance.
Developed and implemented process for Senior Management Review (SMR) required by SDP R9.
Allegis Group Services Pontiac, MI (Dec 3, 2003 Dec 23, 2003) - Contractor
Program Manager GM CHIMES(R) / CVM System
Responsible for all aspects of enhancements to the General Motors Contract Vendor Management System (CVM) based on CHIMES software (a division of Computer Horizons).
Managed multiple contract vendors responsible for Process Definition, Software Development, Quality Assurance, and interfaces with related systems; e.g. TradeXchange.
Responsible for determining release content, developing project schedules, data management, UAT and SIT testing, issue and risk management, configuration management, quality assurance, and monthly metrics reporting on project performance.
TEKsystems Southfield, MI (Oct, 2002 Aug, 2003) - Contractor
Contractor to GM OnStar
S/W Development Project Manager GM OnStar
Developed RFP for Plan/Define and Design/Build/Deploy (including vendor evaluation and Statement of Work) for multiple development projects.
Responsible for all Project Management aspects of Call Center Application Refinement (CCAR), including PTS reporting, SDP-21 deliverables, data management, schedule, UAT and SIT testing, financials, issue and risk management, configuration management, quality assurance, and monthly metrics reporting. Managed multiple contract vendors responsible for Plan/Define, and Design/Build/Deploy phases of the Project.
Utilized WinRunner(R) and LoadRunner(R) effectively in a number of environments, and very familiar with capabilities to these tools to deploy applications with optimal performance.
Implemented significant data transfer from Company Vehicle Management System (CVMS) to OnStar using GM Global Integration Factory (GIF) and SeeBeyond(R). [This was the first implementation of SeeBeyond(R) at OnStar.]
PROFESSIONAL EXPERIENCE HISTORY (Continued):
TEKsystems Southfield, MI (Oct, 2002 Aug 2003) Contractor (Continued)
Contractor to GM OnStar
S/W Development Project Manager GM OnStar
Participated with cross-functional team to develop alternatives for a major re-design of OnStar infrastructure including new HP database servers, new EMC2 Symmetrix(R) disk storage, and migration of data center to EDS. Team members included both Business and Technical leaders from OnStar. HP PPM Module [Enterprise IT Portfolio Evaluation Tool] was used to evaluate impact of infrastructure upgrade on existing application development projects, and to assure that adequate resources were available [in-house + contractors] to implement entire Strategic IT Portfolio. The outcome of this effort was a report to the Chief Information Officer [CIO] and the Chief Financial Officer [CFO].
Continental Mortgage Corporation USA Sterling Heights, MI (Nov, 2001 May, 2002)
Mortgage Loan Officer
Experience with FHA-VA, Conventional, and sub-prime purchase and refinance mortgages
PROFESSIONAL EXPERIENCE HISTORY (Continued):
EDS Troy, Michigan (Oct, 1984 Nov, 2001)
Enterprise Architect (May, 1999 Nov, 2001)
Architect responsible for hardware infrastructure for GM Order to Delivery (OtD) Program implementing a multi-vendor Commercial Off-The-Shelf (COTS) solution using Sun / EMC2 Symmetrix(R) platforms and Oracle / i2 Technologies software
Participated in successful launch of EDS Testing & Integration Environment (TIES) for Web-based applications. EDS Global Platform Engineering is an ISO 9001 organization.
Directed activities of a multi-vendor team charged with improving the operations of GM Global Product Development (GPD) Infrastructure including addition of new HP and Sun servers, new EMC2 Symmetrix(R) disk storage, and migration of over 20-terabytes of data to new Enterprise Storage Area Network (SAN) utilizing Network File System (NFS)
The EDS organization that supports GM Develop Product is a CMMI Level 3 organization.
EMC2 Symmetrix(R) Remote Data Facility (SRDF) and Veritas(R) Volume Manager were used for the data migration
Business Planning Manager (May, 1995 Apr, 1999)
Led a team of (25) experts responsible for substantial improvement in response time for GM Vehicle Order Management System (VOMS)
Resolved network protocol issues with Remote Data Distribution (RDD) System that led to substantial improvement in system performance
Led a team of (50) responsible for resolution of performance problems with GM ACCESS(R) and VOMS applications systems including re-design of TCP/IP Wide Area / Local Area Networks, enhancements to EMC2 Symmetrix(R) data storage servicing 8,500 seats
Developed capacity planning, contingency management, and disaster recover strategies for General Motors Vehicle Sales Service & Marketing (VSSM) applications
Implemented change control and metrics for GM ACCESS(R) to assure consistent operational environment
Managed P&L for GM ACCESS(R) Operation - $2.4 million annually
Directed the activities of the EDS Tools & Automation Group of Auburn Hills System Management Center (SMC) for monitoring of network, mid-range, and mainframe platforms managed by the SMC. Implemented the monitoring center at Auburn Hills -- including "heartbeat" end-to-end monitoring of key systems. Responsible for directing activities of SEs responsible for IBM Tivoli TADDM, HP OpenView, BMC Patrol, and scripting to implement these systems.
Responsible for implementation of Tivoli Release Process Manager, Tivoli Availability and Performance Management System, and Tivoli Compostie Application Manager. Responsible for group that performed overall system performance improvement initiatives and High Availabilty evaluations for EDS mid-range platforms in the SMC.
Established ISO-9001 compliant processes and documentation standards for tools used by the SMC.
Developed Client/Server Pricing-Service Descriptions for GM VSSM Common Systems
Technology Manager for implementation of the GM Consistent Office Environment (COe) Program
Chief Technologist GMAC Capital Services (Oct, 1994 Apr, 1995)
Developed Statement of Technology Direction (SoTD) for GMAC Capital Services
Managed LAN Deployment Group and implemented a WAN strategy for GMAC
PROFESSIONAL EXPERIENCE HISTORY (Continued):
Other EDS Assignments
Division Manager EDS Tech Systems Development (Nov, 1990 Sep, 1994)
Regional Manager EDS Dealer Systems (Nov, 1986 Oct, 1990)
Chief Technologist NA Vehicle Operations Group (Mar, 1986 Oct, 1986)
Division Manager EDS International Operations (Oct, 1984 Feb, 1986)
General Motors Experience
Sr. Administrator - Corporate Comptrollers Staff (Aug, 1980 Sep, 1984)
Director of Planning GM de Mexico (July, 1978 July, 1980)
Shift Superintendent GMAD Framingham (Feb, 1978 July, 1978)
Sr. Staff Assistant GMAD Central Office (Sep, 1975 Feb, 1978)
Sr. Electrical Engineer GMAD Lakewood (Jan, 1968 Aug, 1975)
HONORS AND ACTIVITIES:
Phi Kappa Phi / Beta Gamma Sigma Academic Honor Societies
Who's Who in America, Who's Who in Finance and Industry
Contributing Editor InfoWorld Magazine
The Heritage Foundation Member
American Red Cross Apheresis Platelet Program - Participant
Macomb Chamber of Commerce - Member
Amateur Radio Relay League Public Information Coordinator (Michigan Section)
Oakland County Emergency Preparedness (ARPSC, RACES) - Member
Utica Shelby Emergency Communication Association (USECA) ARRL Liaison
GM Amateur Radio Club (GMARC) - Secretary
EDUCATION:
PhD (1993) Information Technology, Stamford Hill University - London, UK
Advanced Management Program (1985) Business Administration, Michigan State University MI
BIE (1971) Industrial Engineering, Georgia Tech GA
Robert M. Corr February 14, 2013
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