Customer Service Sales
Resume:
Sheldon Thompson
Email: abqq9p@r.postjobfree.com
Address: **** ****** **** **
City: Jacksonville
State: FL
Zip: 32258
Country: USA
Phone: 904-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Sheldon Lane Thompson
4426 Summer Walk Ct.
Jacksonville, Florida 32258
Cell 904-***-****
Alternate 904-***-****
TECHNICAL SKILLS Software: Windows NT, Windows 98, MS Word, P.O.S systems, Automated Replenishment Order processing.
OBJECTIVE
Desire a challenging position, which will utilize my strong management,sales and merchandising skills, while allowing opportunity for growth based on my performance
PROFESSIONAL OVERVIEW
Seeking an excellent opportunity to continue working in the retail industry where I can utilize my sales and merchandising skills to manage various functions of a retail business. Highly successful Retail Manager with 25 years experience in a fast paced and challenging retail setting
KEY SKILLS
* Highly ambitious and the ability to take responsibility for work
* Excellent sales and merchandising skills
* Superior Inventory Management skills
* Ability to work under pressure in a target driven work environment
* Excellent communication and report writing skills
* Superior attention to detail
* Met or exceeded all Sales goals
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EXPERIENCE
April 2000-April 2011
Publix Supermarkets Inc.
Assistant Store Manager
Store Manager in training
Devised sales goals and forecasts for total store
Responsible for all aspects of operations for a store with an average of 150 associates and 600,000 in sales weekly
Hired, trained (job class trainer) and developed associates to increase productivity and sales
Developed display plans and merchandised/maintained them throughout the sales week
Team leader of Safety team ensuring all safety standards met or exceeded
Team leader of Loss Prevention team ensuring the reduction of shrink and increasing profitability
Food Certified Manager to help ensure best practices in food handling and safety
Identified and increased sales and profitability through the utilization of tools including the store P&L and many other reports
Ordered store using new Automated Replenishment system to increase sales and reduce out of stocks
Formulated and reported daily and weekly sales reports
Met weekly with all department managers to review sales plans and discuss any other issues to ensure that all expectations are being met
Merchandised and maintained a grocery section weekly
Participated in over 50 store sets/remodels in and out of Jacksonville area
Merchandised new items and removed discontinued items through use of planograms
May 1997-April 2000
Publix Supermarkets Inc.
Grocery Manager
Acted as Manager in Charge for 50% of each week
Created work schedule for department of 24 associates
Developed sales plans for a department performing at an average of 300,000 sales per week
Built and maintained attractive displays to increase profitability
Ordered entire department on a weekly basis to ensure maximum sales and decrease the amount of out of stocks
Examined opportunities with shrink and decreased the amount through reviewing reports and personal inspections daily
Merchandised and maintained own grocery section on daily basis
Worked in over 30 store sets/remodels with various stores in the area and out of town
Worked in new items and removed discontinued items by utilizing new section planograms
November 1991- February 1997
Publix Supermarkets Inc
2nd Assistant Manager
Acted as Manager in Charge for 25% of time a week
Responsible for the merchandising of the Grocery department
Responsible for cash handling and end of day closing procedures
Directed front end to ensure premier customer service
Created work schedule for 100 associates between Grocery and Customer Service departments
Built and maintained attractive displays to maximize sales from weekly sales ad
Participated in over 25 store sets and/or remodels for various stores in the area
Ordered product for Grocery department while utilizing sales ad and out of stock reports to increase profit and reduce lost opportunities
June 1985-November 1991
Publix Supermarkets Inc
Grocery Clerk/Head Stock Clerk
Merchandised and ordered all dry grocery aisles as well as excellent performance in the dairy and frozen food sections throughout the store.
Kept shelves cleaned and maintained
Assisted on front end when necessary to ensure premier customer service
Operated cash register when necessary to ensure premier customer service
Scanned and reported shrink weekly to management
References available upon request.
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