Customer Service Management

Julian Janik

Email: abqq9n@r.postjobfree.com

Address: **** ************ **

City: Fort Collins

State: CO

Zip: 80523

Country: USA

Phone: 408-***-****

Skill Level: Experienced

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Julian J. Janik

1806 Marlborough Ct ~ Fort Collins, CO 80526

abqq9n@r.postjobfree.com ~ 408-***-****

Business, Project Management, and Administrative Experience

Agilent Technologies Loveland, Co 2007-2013

Web Operations Engagement Lead

Executed new product launches and changes to the web hierarchy. Thoroughly tested new site functionality, implemented custom coded campaign pages from 3rd party creative agencies, and executed localization processes of content.

Reviewed web publishing projects to the www.chem.agilent.com website for best web usability, company/branding standards, eLaw and search engine optimization.

Created content creation guides for all page types and was responsible for translating the business content requirements for web functionality into delivering custom web parts.

Primary web pub testing lead for all IT releases. Reviewing all test case scenarios for accuracy and executing them to ensure publishing is not affected every release.

Helped author and continually update Agilent's Web Publishing Design Standards for consistency between all global regions and product line content.

Held accountable for customer feedback and scores for www.chem.agilent.com.

Created and maintained business-internal SharePoint intranet sites as an employee resource portal to internal documents for web publishing and maintenance.

Partnered with product lines and regional teams to successfully deploy over 150 email campaigns per year by providing appropriate directories, guidance on HTML coding, and feedback.

Authored training materials and training sessions of Adobe Site Catalyst's capabilities to Marketing Teams. Created, distributed, analyzed, and explained custom web metrics reports for content owners to communicate web productivity to their management which included: Campaign tracking functionality; helping content owners determine the success of paid-for-placement ads, announcements, search ranks, in-bound links productivity, and email campaigns. Automated several metrics reports to help identify the best web marketing strategies to our solution units over time.

Renaissance Airport Hotel Barcelona, Esp Summer 2007

Marketing Intern

Created and designed digital promotional banner images for electronic direct email campaigns.

Conducted diverse international seminars about heavily researched marketing strategies, competitor operations, and available traveling markets weekly.

Maxx-Marketing Chicago, IL Summer 2006

Marketing Intern

On the creative team to design many promotional premiums for many companies in various global industries.

Researched business operations and company information for companies and designed reports of market penetration and analysis.

Conducted many company presentations that interpreted the current designs of premiums, ideas for future markets and countries, and availability of project resources.

Networked with many corporate executives to conduct business and created long lasting business relationships between companies.

Whole Foods Market San Rafael, CA 2004- 2007

Front End Supervisor

Held management position and attended management meetings. Participated with Integrated Collaboration Environments (ICE) through workflow systems, video conferencing, and collaboration software.

Knowledge of accounting principles, knowledge of business models and procedures, trained customer service clerks, trained cashiers in hardware and software.

Experience with all departments in the store (Prepared Foods, Bakery, Grocery, Meat, Produce, Front End) and special ordering of each department.

Trained to use supply chain management software and familiar with customer relationship management.

Responsible for the accounting of all the cashier drawers/tills and scheduling of break times for cashiers.

Selected Career Building Courses and Leadership Projects

Form Assembly Training Agilent Technologies

Lead a large-scale company-wide deployment and adoption effort for a new form authoring tool, which included the hosting of a series of global training and one-on-one sessions, to enable all Agilent web content owners to effectively author and configure online forms. Validated all business form authoring requirements and tested the functions. Conducted a team of business users from all regions to test the tool. Helped implement the requirements into production and test all functions. Authored the Web Form Authoring Standards for business consistency and best usability. Conducting the entire end-to-end form authoring training to all of LSG/CAG teams and regions.

Site Transformation Agilent Technologies

Co-lead a major effort to re-design, re-purpose, and to re-deploy more than 240 custom coded campaign pages to a new hierarchy, which included the identification of new link destinations, editing of complex HTML and style sheet codes, review of the accuracy of the content, and repurposing of the each page's meta-data.

Web Page Design Neilson Norman Group

Seminar critically reviewing of the anatomy of high-performing web pages.

Web Application Usability 1 and 2 Neilson Norman Group

Complete course examining top usability principles based on thousands of usability studies conducted worldwide.

Provided effective insight into the prioritization of efforts and effectively spending resources that go into a website.

Business Accounting Dominican University of California

Conducted an industry analysis, familiar with all financial accounting reports, analyzed many annual reports and presented accounting case studies.

Business Policy Dominican University of California

Created a full business plan of a start-up company that included accurate financial predictions, industry analysis, marketing strategies, operational management and company procedure.

La Bamba Sponsor Dominican University of California (Tijuana, Mexico)

Helped build homes for the homeless.

Volunteered at day care centers, responsible for all age groups of children.

Helped prepare 3 meals every day at La Bamba for over 200 people

25 Hours Community Service (Per Year), Archbishop Mitty High School, San Jose, Ca

Business and Communication Technology Education

Dominican University of California San Rafael, CA 2007

Bachelor of Arts in eBusiness

Entertainment and Media Qualifications

Strong internet applications and Microsoft Office skills on both Mac and PC including: Photoshop, Excel, Word, Power Point, Access, Adobe Site Catalyst (online metrics), SharePoint (content management system), Form Assembly (Form Authoring), Dreamweaver (HTML authoring), Web Ex (Remote Connection), ThisMoment (Social Media Management), and Captivate (Video recording).

Extremely experienced with computers and confident learning curve towards new applications.

Profound interest in entertainment, media, and sports industries. Experience with recording studios and software for music on personal basis.

Contact this candidate