Customer Service Sales
Resume:
Alicia Echols
Email: abqq9c@r.postjobfree.com
Address: P O Box 843
City: Grand Blanc
State: MI
Zip: 48480
Country: USA
Phone: 313-***-****
Skill Level: Experienced
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
P O Box 843
Grand Blanc, MI 48480
abqq9c@r.postjobfree.com
Alicia D. Echols
Currently seeking an entry level position within the Private and Public sectors of the legal profession in which to apply acquired employment and educational skills for career advancement and growth.
EDUCATION
Baker College - Auburn Hills, MI September 2010 Present
Associate of Business (Paralegal Studies)
American Bar Association approved Program
University of Michigan - Flint, MI Graduated Aug. 1998
Bachelor of Arts, Political Science (Pre-Law Curriculum)
EMPLOYMENT HISTORY
CHARTER TOWNSHIP of GRAND BLANC Oct. 2001- November 2011
DEPUTY CLERK May 2006 November 2011
Appointed and sworn officer of Government to serve at the will of the Elected Township Clerk.
Worked with supporting staff, the public, and other elected officials providing a high level of administrative integrity and support.
Assisted in the administration, operation, and conduct of municipal elections in conjunction with Genesee County and the State of Michigan election processes.
Assisted in the compilation and preparation of agenda items for the Township Board Meetings and agenda packets for distribution.
Maintained voter records files for: active, inactive, and absentee voters including filing, storage, retrieval, and disposal in accordance with record maintenance practices and procedures.
Ensured accuracy and current voter data with the statewide (Michigan) voter system: Qualified Voter Files (QVF).
Versed in State mandated retention schedules for voter data information, and other office related memorandum
Prepared memoranda under the direction of the Township Clerk
Assisted with the issuance of business licenses for local business in the Township of Grand Blanc
Performed additional clerical, administrative, office, and departmental support duties as assigned or required, i.e., taking minutes for Township Board meetings as requested.
CODE ENFORCEMENT CLERK, I September 2003 May 2006
Wrote and maintained property/complaint file histories; complaint summaries and all complaint related correspondence.
Investigated, and assisted with the follow through on active complaints files.
Composed Notices of Violations.
Generated code enforcement reports: monthly and yearly.
Prepared code enforcement complaint files for applicable court action by Township Attorney and/or issuance of tickets/warrants by Township Police.
Extended professional and quality customer service to all residents/complainants, contractors, and builders.
BUILDING INSPECTIONS CLERK, I October 2001 Jan. 2003
Responsible for the issuance of Building Permits.
Maintained accurate inspection files for five (5) Building Inspectors.
Worked in a team-oriented environment to extend professional and quality customer service to all residents, contractors, and builders.
Responsible for the generation of building department reports: monthly and yearly.
Alicia D. Echols
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ADDITIONAL QUALIFICATIONS
Held an appointed position within municipal government.
Detailed oriented and committed to delivering top quality work.
Excellent organizational, inter-personal, and problem-solving skills.
Ability to effectively communicate orally and in writing:
Technical and Legal writing skills.
Oral Presentations.
Communicated with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and via telephone.
Developed and maintained effective interpersonal relationships with a variety of people to include co-workers and the public.
Knowledge of civil and circuit court handling procedures and applicable court rules:
Preparation of case histories;
Preparation of letters requesting the commencement of legal actions;
Assisted legal clerks and secretaries in preparing cases for civil and circuit court hearings.
Banking Experience:
Worked as a Bank Teller for Citizens Bank, (Flint, MI) 3.5 yrs
Knowledgeable in Banking practices and security measures
Achieved Top Sales Award for product recommendations that lead to actual sales July 1997
Interfaced with customers in a positive manner to maintain positive customer relations.
Self-starter.
Committed to completing tasks effectively and efficiently.
Self-managing; ability to work independently with little or no direction from management.
Ability to work independently and within a team oriented office culture.
Ability to learn and comprehend job skills and concepts through the process of on the job training.
Ability to learn skills and concepts in a timely and efficient manner.
Ability to multi task efficiently and effectively.
Excellent organizational skills.
Prior customer service experience (20.5 yrs) and public contact within the confines of technical office management.
Skilled in the use of PCs and the necessary keyboarding skills.
Microsoft Office: Word, Excel (spreadsheets and mail merge operations), Publisher, and Power Point, Outlook
Software programs: BSA (Building permit Data Maintenance Software, Code Enforcement Data Maintenance Software), Equalizer Program for Business Licensing.
State Managed Software Database for the maintenance of State of Michigan registered voter files and information. Qualified Voters File (QVF) and Statewide Look-up
Completed second year certification of MMC (Michigan Municipal Clerk) training, March 2010
Notary Public Commission expires April 3, 2015.
Ability to comprehend, write and speak German.
Legal Research using Westlaw and Keycite and Lexis Nexis
Alicia D. Echols
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AFFILIATIONS
Member of the Genesee County Clerks Association, 2007-2011
Glen Meadows Association Board Member;
Served as Secretary Elected May 2009 until March 2010
Member of the Michigan Association of Municipal Clerks;
Secured first level Certificate for Certified Municipal Clerk First Level Certification Completion Date: March 2011
Student Member of the American Bar Association (ABA), 2010-Present.
Student Member of NALA (National Association of Legal Assistants) Member since 2010
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