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Customer Service Administrative Assistant

Location:
Gaithersburg, MD
Posted:
February 13, 2013

Contact this candidate

Resume:

Teresa Husted

Email: abqq8d@r.postjobfree.com

Address: **** ****** **.**.****

City: Gaithersburg

State: MD

Zip: 20878

Country: USA

Phone: 240-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Teresa M. Husted

9701 Fields Rd., # 2108; (C): 240-***-****;

Gaithersburg, MD 20878 Email: abqq8d@r.postjobfree.com

Administrative Assistant:

A Program Support Assistant fifteen years' experience in the qualifications below:

Summary of Qualifications:

Scheduling Planning Security Clearance Strong Computer Skills

Customer Service Budgets Report Generation

Time Management/Planning Quality Control Specialist Trouble Shooter

Accomplishments:

* Revised budget analysis spreadsheet for budget report.

* Evaluated employee performance reports.

* Revised proposal for new contract that won the contract for an additional 5 years.

* Facilitated consensus calls for grants management reviews.

* Inventory Manager for store room at Defense Media Activity.

* Executed 23 government solicitations for the Department of Justice (DOJ).

* Managed quality control for over 10,000 grant applications.

Work Experience:

NORTHSTAR TECHNOLOGY CORPORATION, LLC, CONTRACTOR, DEFENSE MEDIA ACTIVITY, DEPARTMENT OF DEFENSE, Joint Hometown News, Fort Meade, MD

Team Lead Editorial Specialist, 2011 to 2012.

* Writes, composes, proofs, and verifies research of the 2266 basic training, AIT's, and specialty 2266 forms for print articles to release to print media services within the U.S.

* Transfers data and quotes into new stories suitable for release to commercial newspapers.

* Researches, develops, and writes stock stories for use in the Hometown News Release programs.

* Verifies factual information through interviews and research using the 2266 forms.

* Serves as backup Editor for JHNS to release Basic Training 2266 Forms/articles to newspapers.

* Assigns, records, and reports completed batches by the team to the Chief of Print Operations.

* Supervises three employees to write and edit the 2266 forms.

* Trains new employees on editing the 2266 forms with Style Guide.

* Obtained a Public Trust security clearance.

Alexandria, VA

Supplies Coordinator, 2011

* Managed inventory of supplies & vehicle inspection coordinator.

LOCKHEED MARTIN, Rockville, MD

Team Lead - Grants Management for the Office of the Justice Department (OJP); 2009-2010

* Delegated responsibilities and designed time schedules.

* Delivered daily, weekly, and monthly budget reports to the client.

* Ensured all objectives were accomplished in accordance to the Standard Operating Procedures.

* Standardized correspondence between clients, staff, and criminal justice professional contractors.

* Performed Solicitation and Panel Lead functions concurrently with those of Team Lead.

* Coordinated/Scheduled conference calls, performed quality control checks on documents and emails going out to professional grant reviewers.

* Facilitated consensus calls for grants management reviews.

* Prepared all documentation for audit.

MITCHELL & BEST Home Builders, Rockville, MD

Purchasing Assistant, Subcontracts, and Customer Service Assistant; 2006 - 2008.

* Managed subcontracts through BuildTopia (BT).

* Database Manager for BT updating pricing, budgets, and produced catalogs.

* Programmed sales contract in BT.

* Assisted President with Visio and Pivot Table reports.

* Supported Customer Service Managers as scheduler, customer service and data entry support.

OFFICE TEAM, Bethesda, MD

Temporary Assistant positions; 2005 - 2006

* Scanned documents into the BuildTopia (BT) database and organized appointments.

* Edited Report Analysts' Documents on MRAP software provided insurance verification for the drugs: Sandostatin and Dermagraft.

SPARKS, Gaithersburg, MD

Temporary, Sales Coordinator; 2005

* Exhibited the facilities to the clients, prepared materials, and contracts for Meetings and Events.

NRI Staffing Resources, Bethesda, MD

Temporary Administrative Assistant; 2004 -2005

* Updated Excel spreadsheets, transcribed reports, edited proposals, and filed electronic documents.

CONSOLIDATED SAFETY SERVICES, CONTRACTOR, FOOD AND DRUG ADMINISTRATION (FDA), CENTER OF VETERINARY MEDICINE (CVM), Fairfax, VA

Consumer Safety Officer; 2003-2004.

* Organized meetings, provided materials, setup the audiovisual systems, provided the minutes for the Veterinarian Medical Officers (VMO).

* Managed Reports and notified the team of compliance issues for aqua animals.

* Archived all documents electronically under Animal User fee Act of 2003 (ADUFA).

* Coordinated New Animal Drug Application (NADA) final approval packets.

* Obtained an Accommodation Letter from the World Association for Advancement of Veterinary Parasitology for a conference meeting.

* Obtained Security Clearance.

THE ENDOCRINE SOCIETY, Chevy Chase, MD

Front Desk Coordinator; 1999-2003

* Managed annual budgets for the department of office administration, Finance department, and Human Resources, which included office supplies, equipment, phones, storage spaces.

* Created the office procedure manual for new employees.

* Reconciled bills and purchasing invoices, coded invoices for the Finance department.

* Supervised the receptionist.

SHADY GROVE ADVENTIST HOSPITAL, Rockville, MD

Customer Service Specialist/Purchasing Assistant; 1994-1999

* Managed inventory of office and medical supplies.

* Produced the storeroom catalog.

* Converted the inventory database from the Saint System to SMS.

* Reconciled all invoices with purchasing requests for the finance department.

Computer Skills:

HNDB database, Adobe, OJP Peer Review Database, Grants Management System (GMS), LM People, Unity Database, Facebook, Buildtopia, Internet Research, Microsoft: Word, Excel, Power Point, Access Outlook, and Project Management; Visio, Apple, Active Voice Mail, Ipad applications; Toshiba Phones system, Word Perfect, Visio.

Volunteer:

Gentle Giants Draft Horse Rescue, Mt. Airy, MD, December 2012-present, St. Martin's Food Pantry, Gaithersburg, MD 2009-2011 October through December, Charitable Contributions Committee Coordinator for TES 1999-2003. Christmas Santa Coordinator for Materials Management at SGAH:1994-1999. Leo's Club President, H.S.

Education:

Bachelor Degree in Geography, 1993, University of Maryland, Baltimore Campus (UMBC), Baltimore, MD, 410-***-****



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