Project Manager Management

Sandra Groscost

Email: *********@********.***

Address: **** ******** ** #****

City: Columbus

State: GA

Zip: 31909

Country: USA

Phone: 706-***-****

Skill Level: Experienced

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

sandra groscoSt, pmp **********@*****.***

7401 Blackmon Rd, #3804, Columbus, GA 31909 706-***-****

Senior Project Manager

Project Management / SDLC / Process Improvement / Systems Implementation / CMM Organizational Leadership / IT Solutions / Change Agent / Process Design /

I am an exceptional professional, providing IT business development solutions and support. I excelled in process design, implementation, planning, deployment, testing, technology solutions, troubleshooting and systems management. By streamlining business processes, I increased productivity. My certification as a Project Management Professional and Instructor compliments my Project Management Institute membership.

My detail-oriented leadership in progressively responsible roles in program/project management, sales support, and organizational direction boosted the bottom line. I executed industry best practices and established Standard System Development Life Cycle (SDLC) and Project Management Standard. Creating the standards, designing and deploying the training. By adhering to high quality standards, I exceeded expectations.

Identified risks and developed mitigation strategies for assigned programs and projects.

Focused on process implementation, planning, mission execution and closure.

Managed complex program environments with strong interpersonal skills.

Optimized solutions to create win-win situations.

I am a creative problem-solver and leader, effectively communicates at all levels. As a troubleshooter, I implement win-win solutions to complex problems. I am dedicated to organizational success, achieving high levels of customer satisfaction. My BS in IT Technology Management was earned from Kaplan University.

Selected Accomplishments

Reduced 25+ FTE. Synovus, a Regional Financial Institute operated 30 banking divisions, each with its own customer service team, equipment, and processes requiring 120 FTE and $7M annually. As Senior Project Manager, I coordinated/managed the business and technical projects associated with standing up the centralized call center and migrating the banking divisions to the centralized unit. The centralized customer service unit branded Customer Care Center cuts 25+ FTE and $600K annually.

Reduced transaction fees by 75%. MetLife implemented banking connection consolidation, process improvements and transaction fee reduction through SWIFT connectivity. I served as the Senior Project Manager of SWIFT Implementation Vendor. See Case Study from MetLife http://www.bankservinternational.com/info/metlife-case-study.pdf

Eliminated $2.7M in licensing renewal fees. Company was using five separate Software AG products to maintain database and code base. Worked with Israeli firm, converting 12 million US lines of code in 14 months. Removed discrepancies between code bases, avoiding future licensing fees.

Improved call center automation process. AFLAC had to buy existing company since NY State doesn't allow new insurance companies to move into market. This created data code repetition, and the need to hire specialists. Completed cost benefit analysis, implementing OMEGA Lite, a proprietary application. Boosted call center productivity 27%.

Created online self-service function, reducing application process time. Cost of issuing policies was increasing, and cutting into profit margins. Launched initial field rollout of SmartApp across 50 states and Samoa, reducing costs. Acquired new business, increasing automated application process 98%.

Established software configuration standards. Division was at CMM level I, management decided to standardize process. Served on Software Engineering Committee, taught PMI methodology, mentoring new Project Managers. Assisted teaching SDLC standards for infrastructure projects. Certified entire division at CMM Level III.

Reduced overall call center training time by three days. Insufficient methods after completion of training had a point-of-call error rate of 40%, creating rework. Created changes in curriculum, improving 15 separate metrics ranging from 37% to 100%. Improved quality on point-of-call transactions 97% reducing corresponding rework.

Career History

SYNOVUS, A $27B Regional Financial Institution

Senior Project Manager, 2012 to January 2013. Managing Programs and Large Scale Projects. Providing Project Management Expertise, Program/Project planning, scheduling, and resource plans for the creation of a centralized call center business unit including operational initiatives/projects and technology initiatives/projects. The scope of effort included planning for the implementation of, oversight of implementation for hiring/staffing plans; policies and procedures; operational agreements; business continuity (operational & technical); technology tools (telephony, infrastructure, and applications). Managed program budget up to $6M.

FUNDTECH/BANKSERV, A $40M INTERNATIONAL PAYMENT SERVICE BUREAU

Senior Project Manager, 2009 to 2012. BankServ was purchased by GCTR in 2011 and merged with Fundtech

November 2011. Responsibilities included leading Implementations for large Multinational Corporations into the Service

Bureau as part of their efforts in streamlining payment, treasury and securities functions. In addition to serving as

project manager for these corporations, I provided education in SWIFT (Society for Worldwide Interbank

Financial Telecommunications) and assisted in identifying best practices for implementation. Other duties included

working with Marketing on Request for Responses (RFPs). I also worked with Sales and Legal in negotiation and pricing

for contracts and statement-of-works. I developed and trained the full implementation team in Project Management Methodology that streamlined and standardized project processes within BankServ.

AFLAC, A $65B supplemental insurance provider

Senior Project Manager, 2000 to 2009. Promoted to lead large scale projects / programs. Oversaw scope, product design, development, budgets and staffing requirements. Led new hire training environment, increasing quality and performance 37%. Executed multi-year programs. Managed program budgets up to $2M and six staff.

Methodologist, 1999 to 2000. Promoted to establish standard System Development Life Cycle (SDLC) with the Project Management Office (PMO). Streamlined and standardized methodology for AFLAC's governance process. Trained and mentored Business Unit Managers, Analysts, IT Department Managers and Developers.

Field Force Automation Manager, 1996 to 1999. Led development team's project assignments, including resource management, procurement, planning, requirements, development, deployment, warranty and support. Assisted with training in 50 States and Samoa. Managed $1M budget and eight staff.

Senior Computer Systems Consultant

November 1980 - April 1996. Held various positions from Computer Operator, Operations Shift Supervisor, Mainframe Developer, Lead Programmer, Programming Supervisor, Senior Business Analyst, Senior Programmer Analyst, Senior Business Systems Analysts, Mainframe Architect, Business Process Analyst, Methodologist. Worked on Mainframe, Distributed and Cross-Platform Business Applications in all aspects of System Development Life Cycle from Conception, Business Requirements, Business Justification, Architecture, Design, Technical Requirements, Use Cases, Coding, Testing, User Acceptance, User Manual creation and Training.

COLUMBUS STATE UNIVERSITY

Contract Instructor for Project Management. 2006 to 2009. Provided educational services for the CSU Project

Management Certification program on contract basis. Through CSU program also provided educational sessions for

TSYS project managers working toward achieving their PMP.

EDUCATION / TRAINING / PERSONAL

BS, IT Technology Management, KAPLAN UNIVERSITY

AS, Data Processing, COLUMBUS STATE UNIVERSITY

AS, Accounting, PHILLIPS COLLEGE

Certified, PMI, PROJECT MANAGEMENT INSTITUTE

Certified, FLMI, FELLOW LIFE MANAGEMENT INSTITUTE

Member, Project/Program Management Institute

Member, Life Office Management Association

State Treasurer, Division Governor, State Conference Chair, Toastmasters International

Blood Drive Coordinator, American Red Cross

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