Manager Customer Service

Ashin Sanghavi

Email: *********@********.***

Address: ** ******** *****

City: Franklin Park

State: NJ

Zip: 08823

Country: USA

Phone: 908-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ashin Sanghavi

39 Townsend Court, Franklin Park, NJ 08823

Home: 732-***-**** Cell: 908-***-****

Email: **********@*****.***

VALUE OFFERED:

13 years as a office manager of medical billing of a multi doctor office as an assistant office manager heading Coding, Billing & Collections as well as responsible for customer service.

Training of Software for Healthcare Implementation for enterprise clients include creating and troubleshooting front office, billing, clinical and medical billers` workflows. Creating checks and balances templates and forms for non computerized workflows.

At the present moment I am enrolled in obtaining professional certifications and recertification.

RELATED EXPERIENCE:

04/2012 to present Consultant to Dr. Maya Sanghavi MD,FACOG, South Plainfield, NJ, Priyan Samarkoon MD, North Carolina and and Excell for Life Family Practice, Indianapolis, IN and other Physicians.

-Consulting in transition to Electronic Medical Records and its effect on the practice.

-Consulting to transition to an advanced level of EMR with Dr. Priyan Samarkoon, NC

-Consulting to advance to troubleshoot workflows and advance to Phase 2 & 3, Excell for Life

- Certifications to enhance my career, as under:

CPC-H, Certified Professional Coder-Hospital

CMM, Certified Medical Manager, pending

AMBA, American Medical Billing Association

A+, Network+ & CCNA- Computer Networking for small offices, pending certifications,

05/2009 to 04/2012 Software Training Specialist, eClinicalWorks. Westborough, MA

-Electronic health records trainings and workflows

-Practice management, front office, nurse & medical assistants` trainings and workflows

-Centralized Billing Office for enterprise clients, billing and collections trainings & workflows

06/1996 to 05/2009 Asst. Manager to Dr. Maya Sanghavi MD, FACOG, South Plainfield, NJ

-Periodic Practice business analysis, purchase of new equipment as well as inventory mgmt

- Responsible in looking for and bringing in business for the practice

-Managing the computer network

-Managing the property or coordinating with property mgmt as applicable

-Arranging & collecting of account receivables & payments from patients

-Processes in collecting co-pays, deductibles, coinsurances and balances (front office)

-Accounts receivables from insurance companies, collection processes and logistics

-Coding of ICD-9s and documentation to support services rendered

-Responsible for electronic medical claim submissions, resubmissions, appeals

-Designed office forms and templates to facilitate administration of policies and workflows

-Pre-certify surgery authorizations with insurance companies on behalf of patients

-Coordinate surgical schedules between doctors, hospitals and their pre-operative tests

-Payments with the hospitals, anesthesia & laboratories for those without insurance

-Co-ordinate all doctors daily schedules with other executives and doctors

-Schedule appointments, answer correspondence independently as well as take dictation

-Attended 4 phone lines whenever required and attended to the office`s reception/front desk

-Successful in creating systems, checks & balances,

EDUCATION:

-BSc, Elphinstone College, University of Bombay, Mumbai, INDIA.

-ISC, Certification at Cathedral & John Connon High School, Mumbai, INDIA.

-Middlesex County College-Edison, NJ, Microsoft Office Suite 2003

-Rutgers University, Newark, NJ- Accounting

ADDITIONAL SKILLS:

- (CPC-H), pending examination

-Certified Medical Manager (CMM), pending examination

-Enrolled in medical documentation audit certification (CPMA).

-Enrolled in A+, Network+ & CCNA- Computer Networking for small offices

-Speak, read and write Hindi, Gujarati, Marathi, learning Spanish.

-Microsoft Office 2003, enrolled in updating to MS 2010

MEMBERSHIPS:

-PAHCOM- Professional Association of Health Care Management,

-AAPC- American Academy of Professional Coders,

-AMBA- American Medical Billing Association.

REFERENCES:

1. Dr. Ram Gupta: Regional Sales Manager at Bio-Reference Laboratories.

Business Associate. Cell phone: 732-***-****,

email: *********@*****.***

2. Dr. Priyan Samarkoon MD,

South Carolina Pulmonary & Sleep Medicine, Client. Cell phone: 248-***-****

3. Dr Cedric Olivera, MD, Brooklyn, NY. Client. Office phone: 718-***-****.

.

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