kenneth suratt

Email: abqq79@r.postjobfree.com

Address: *** ******* ******

City: Hudson

State: MA

Zip: 01749

Country: USA

Phone: 732-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kenneth T. Suratt

307 Central Street Apt 3104

Hudson, Ma 01749

H: 732-***-****

abqq79@r.postjobfree.com

A hard working Professional Telecommunication Technical Specialist and Project Manager who has honed his exemplary telecom and IT skills over 14 years of service in the communications industry, implementing and troubleshooting numerous voice and data communications systems.

An innovative individual who can think outside the box and provide unique solutions and initiatives resulting in significant cost and time reductions.

Continuously requested by clients as a direct result of providing high quality customer service coupled with strong interpersonal skills, perpetual patience, a keen ability to easily train customers in equipment use and a thorough understanding of individual client needs.

CERTIFICATES

Avaya - Definity/PBX Administration Certification

Avaya - Intuity Audix Administration Certification

Avaya - Certified Associate in IP Office, Intuity Audix LX, Partner, Magix

Active Voice Windows, Certified in Linux

Cisco Certified Network Administrator

Knowledge of Key Avaya systems

IP Office/SMB

PBX (Definity) Definity Prologix

S8000 Series Servers

Audix LX Intuity

Communications Manager

Merlin and Partner Messaging

Magix

T-1 Turn-Ups

Legend

Re-routing

ACD\Vectoring

Linux Systems

Networking Systems

EXPERIENCE

Bosun Technologies Contractor 2012

Field Service Specialist

Assisted in major cabling jobs that included fiber terminations, core drilling, and conduit installation.

Provided technical support for the IP office system and peripherals.

Adecco Contractor 2011

Project Manager (Voice Services)

A Competitive Local Exchange Carrier Provider Nationwide

Managed projects for all of Panera, Chilis and Maggiano's nationwide.

Served as the technical support for all of the Avaya Partner phone systems including the ordering

and shipment of replacement and new equipment needed.

Contracted and quality screened technicians nationwide.

Innovative Communications Concepts, New York, NY 2006 - 2010

Field Service Technician

A Full-Service Provider of Communication Solutions and leader in Convergence Technology

Assumed managerial duties of Service Department in manager's absence

Traveled to on-site customer locations performing troubleshooting, moves, adds, and changes on various Avaya platforms

Installed and programmed various phone and voice mail systems, such as IP Office, S8000 series servers, Audix LX, Communications Manager Intuity, Definity Prologix, Partner and Magix

Effortlessly worked side by side with various departments and department heads resulting in smooth and seamless system migrations and transitions

Established reputation for high quality work with Networking Systems

Continuously requested by clients as a direct result of providing high quality customer service

Transformed customer service and complete understanding of client needs into repeat and referral business

Installed numerous Veramark Call Accounting Servers (ECAS) which delivered accurate reporting and cost analysis

Collaborated on Windows projects on Integrated Modular Messaging systems

Programmed, installed and tested T-1 turn-ups, circuits and porting numbers between carriers

Tested and calibrated equipment prior to customer delivery via in-house Testing Labs

Demonstrated natural ability to work with and train customer base and fellow staff members with ` newly installed or upgraded equipment

Office Solutions Incorporated, Warren, NJ 2005 - 2006

Field Service Technician

This company integrated voice and data hardware / software applications, wireless and wired networks as well as providing secure and reliable infrastructure

Troubleshot, performed moves, adds, and changes on various Avaya platforms

Installed, programmed and wired various phone and voice mail systems such as Intuity, Audix LX, Definity Prologix, Partner, Legend, Magix, IP Office and Voice Mail Pro

Performed customer directed on-site surveys

Innovative Communications Concepts, New York, NY 1999 - 2005

Field Service Technician

Installed and programmed various phone systems such as Intuity, Audix LX, Definity Prologix and Magix as well as voice mail systems such as Partner and Merlin Messaging and Active Voice Repartee

Supported customer converged networking systems connecting multiple switches and hubs

Constantly initiated improvements in work flow such as finding faster and more efficient ways to apply wiring to systems

Increased project completion ratio by asking the right questions on programming needs which resulted in quicker and more accurate job completions

Constantly worked on projects involving T1-Turn-Ups, porting, programming and setting up, re- routing, vectoring, and Automated Call Distributions

Teamed up with 20 to 1000 users on high scale assignments such as the Itochu project

Bear Stearns, Whippany, NJ 1997 - 1999

Communications Technician

WAN - Frame Relay, ISDN, Video Conferencing System,T3

Responsible for all 2000 moves, adds and changes on Definity SI for over 3000 employees

Tested network connections, LAN, troubleshot and configured using "fluke LAN meter"

Worked side by side with data team on voice and data implementation projects

Successfully completed switch overs from different networks within minimal allotted timeframe

Federal Reserve Bank of New York, East Rutherford, NJ 1996 - 1997

Internship

Responsible for moves, adds and changes with internal LAN and WAN users

SKILLS

MS Word, Excel, PowerPoint, Outlook, Avaya Site Administration (High End Phone Systems)

EDUCATION

Devry Institute of Technology, Associates Degree in Telecommunications Management

Award, Phi Theta Kappa (Devry's Honor's Society)

Avaya - IP Office Workshop Avaya Certified Associate

U.S Navy Served on U.S.S Dwight D. Eisenhower

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