Customer Service Manager
Resume:
Christopher Poly
Email: *********@********.***
Address: ** ****** ****
City: Hampstead
State: NH
Zip: 03841
Country: USA
Phone: 603-***-****
Skill Level: Management
Salary Range: $35,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Christopher M. Poly
31 Sherry Lane
Hampstead, NH 03841
***********@*****.***
Client Services Representative
Preferred Financial Services (03/2012 -Present)
* Negotiate settlements for clients with credit card debt.
* Responsible for working with Attorneys on behalf of clients being Sued.
* Generate & maintain excel spread sheets with clients files.
* Called clients daily to provide updates on settlements while in program.
* Provided statute of limitations and interest rates to colleagues for each state.
Van Operator / Customer Service
MVRTA / STS (06/2009 - 01/2012)
* Provided passengers with disabilities safe and dependable transportation to their destination.
* Booked rides into system via telephone requests from clients.
* Showed compassion and assistance to passengers with special needs.
* Worked with Dispatchers and Management to ensure the passenger`s requirements are always met.
Operations Statistician / Customer Service
ITV Ventures, Beverly MA (05/2004- 04/2009)
* Generated daily reports providing revenue, media spend and call volume of the company operations for CEO and CFO.
* Presented sales forecasts of Independent Business owners in weekly meetings.
* Create spreadsheets to maintain Customer Quotes and Order Requirements.
* Answered phones and generated orders of company products.
* Provided customer service support in company chat room for Independent business owners.
Customer Service / Inside Sales / Rotating Branch Manager
Air gas East, Salem NH. (10/2000 - 03/2004)
* Answer customer phone calls in a call center environment and provide various services to ensure the customer receives the product they are requesting.
* Entered customer orders, which averaged to 60 calls day and applied credit memorandums.
* Acted as store manager and supervised personnel in various branches while mangers
Were in training or on vacation.
* Implemented and maintained a Service Performance Report for various distribution plant locations.
Security Police Specialist / Unit Armorer
USAF / U.S Army (02/1990 - 08/2000)
* Maintained Gate access to prevent unauthorized personnel from accessing the base.
* Guarded military aircraft and equipment to prevent terrorism and vandalism to military property.
* Conducted routine security patrols throughout on base housing as well as fence line perimeter.
* Supervised 17 personnel assigned to Security Police Squadron, and assisted in the continued training of assigned personnel.
* Conducted annual weapons qualification as well as assisted in running a safe open firing range.
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