Manager Customer Service
Resume:
Kyle Pepperman
Email: *********@********.***
Address: *** ****** **
City: Bellefonte
State: PA
Zip: 16823
Country: USA
Phone: 814-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
KYLE E. PEPPERMAN
611 Benner Road
Bellefonte, PA 16823
*******@**********.***
Objective: To join a dynamic company with a staff that has a need for a highly motivated Manager skilled in the retail market.
Work Experience:
ASSISTANT MANAGER Retail/Food Service, Jan 2011- Present
Responsible for training of staff
Scheduling staff three weeks in advance
Inventory Control
Cash Control
Roll out of new programs
Customer Service
GENERAL MANAGER Retail/Food Service, April 2010- Jan 2011, Sheetz Inc.
Promotion to large market, stand alone store in Mill Hall, PA.
Responsible for management, training, and organization of 32 employees.
Schedule shifts of staff for 24 hour per day coverage.
Earned high honor for excellence in inventory control and product availability.
Conducted conflict resolution and staff mediation to address personnel difficulties.
Increased sales by eight percent to over $4 million for inside sales for 2010
Received one 100% score for our mystery shop program.
GENERAL MANAGER Retail/Food Service, August 2004-2010, Sheetz Inc.
Oversight of one of the companys four retail stores in State College, PA.
Responsible for 22 employees.
Ordered and purchased products while maintaining inventory at a profitable level.
Excelled at customer service, resulting in strong repeat business.
Maintained a 93% in Quality Assurance program.
Received two 100% scores on mystery shops for store cleanliness and proper food production.
ASSISTANT MANAGER Retail/Food service, November 2001-2004, Sheetz Inc,
State College, PA
Supervised a minimum staff of 30
Implementation of new product lines through employee meetings and training.
Responsible for all aspects of business in GMs absence.
Trained newly hired assistant to replace me as I was promoted to General Manager.
Past Employment History:
LOCAL SORT SUPERVISOR, March 1998-October 2001, United Parcel Service,
State College, PA
Train and supervise an efficient team of 13.
Streamlined the sorting of approximately 3700 packages each night.
Supervised the efficient loading of four Trailers in less than 4.5 hours per shift.
UPS Haz-Mat certified responder.
ASSISTANT MANAGER Restaurant/food service, March 1996-Febuary 1998, Burger King
West Lebanon, NH.
Assistant for the highest volume store in northern New England
Managed up to 13 employees per shift.
Efficiently processed up to 17 buses a day during peak season.
Responsible for scheduling 37 employees
Trained all newly hired employees.
Opened and closed the restaurant according to company policy.
Managed day close and accounting.
Performed daily deposits and coin orders.
Set up daily, weekly and monthly cleaning tasks.
Community Involvement:
10 years as PA summer Special Olympics volunteer.
12 years as Sheetz Family Christmas volunteer.
Sheetz company volunteer representative at GIVE KIDS THE WORLD in Florida.
Ongoing volunteer for foster and adoptive children with Hope For Kids Inc.
Education:
Graduated Moultenborough Academy, Moultonborough, NH.
1997-1999, Penn State University Enrolled Turfgrass Science and Business Administration.
Accomplishments:
SERVSAFE Re-certified 2008
SERVSAFE Certified 2003.
7 years as a General Manager with no state or health code violations
1998 Graduate of Ace Bartending School
References: Available upon request.
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