Manager Customer Service

July **** Dru Lundy

***** ***** **** *****, ****, FL 33558

813-***-**** home 813-***-**** cell

abqq1j@r.postjobfree.com

Dependable, strong team player with 20 years of sales, leasing, marketing, accounting and

management experience in the apartment management/real estate industry and 4 years of experience

in the corporate franchise restaurant industry. I am very adaptable to the ever changing and growing

environment of business.

Front Burner Brands The Melting Pot, GrillSmith and Burger 21

Training and Operations Coordinator February 2008 present

Responsibilities include managing NutraSmart nutritional database for Melting Pot, building recipes,

working with Nutritionist to build and maintain database, producing Nutritional Menus, liason between

Gluten Intolerance Group (GIG) to evaluate and develop gluten-free menus for all three brands, 3 year

project manager for The Melting Pot Dipped Chocolate Strawberry program that included identifying

packaging, taking bids from vendors and choosing vendor, testing product and packaging, writing

training materials and facilitating the rollout.

Other responsibilities include designing, writing and developing operational and Marketing promotion

training materials for all three brands, proofing and/or editing training materials for all three brands,

composing and facilitating various surveys on SurveyMonkey.com, assisting with managing restaurant

opening team program including new hire paperwork and payroll, managing and facilitating hot bar

food program in Melting Pot franchise, assisting with planning and executing annual Melting Pot

Operators Conference and other events and meetings, compile and analyze data on Mindshare as well

as provide support and feedback with other tasks and projects.

These responsibilities vary and include all three restaurant brands The Melting Pot franchise,

GrillSmith Restaurants and Burger 21 franchise.

The Park at Stonebrook Apartments Blue Rock Partners

Property Manager February 2007 to February 2008

Manage 244 apartments and 5 employees. Responsible for all aspects of leasing, marketing, resident

retention and activities, budgeting and day to day operations. Responsible for billing on BCL system

and following an annual budget of 2.2 million. Manage a $200,000 mini renovation which includes

exterior painting, replacing capital items such as carpet, appliances, light fixtures and flooring, and

remodeling the pool area. This also requires scheduling sub-contractors and budgeting and

processing bills.

Dru Lundy

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Charles Rutenberg Realty, Inc.

Solaris Realty of Tampa Bay, Inc.

Realtor September 2005 to present

Marketing and selling real estate properties, marketing and obtaining listings, showing properties,

researching and developing Comparative Market Analyses, guiding buyers and sellers through the real

estate experience. Duties also include property management, collection of rent, maintenance

requests, screening applicants, billing and managing the assets for the owners.

Apartment Finder Magazine, Tampa, FL

Account Executive December 2003 to June 2005

Responsible for sales and management of an account base of approximately 200 apartment

communities in the Tampa Bay area. Responsibilities include prospecting, making sales appointments

and presentations, constant follow up, closing sales, taking photos, designing print ads and providing

first class customer service to my clients.

Homestore.com, Tampa, FL

Account Executive December 2000 to November 2003

Responsible for a customer base varying from 700 apartment communities to approximately 2000

apartment communities. Client base is the State of Florida with some clients and prospects out of

state. Responsibilities include prospecting and making appointments, sales presentations, follow up

work, closing sales, taking photos and Virtual Tours, tracking information through Sales Force, saving

cancellations, entering orders in Order Track, entering information on Data Manager to set up website,

management company trainings, and providing first class customer service to my clients.

Eagles Point at Tampa Palms Apartments, Tampa, FL

Property Manager August 1989 to November 2000

Responsible for managing 600 apartments and up to 15 employees. Responsibilities included dealing

with and solving resident concerns, enforcing adherence to lease agreements, all computer work with

experience on Prentice Hall On Site and Rent Roll. Also, rent collections, processing evictions, walking

all move outs and processing security deposits, auditing files, month end close and owner reports,

income budget reconciliations, market surveys, property inspections and developing and following a

4.1 million dollar per year budget. Also responsible for employee scheduling, management of

employees and record keeping, employee evaluations, vendor scheduling, processing property bills

weekly, ordering supplies, advertising, publishing monthly newsletter, resident retention and leasing

apartments.

Dru Lundy

Page 3

In addition to regular property management responsibilities, manage a 2.1 million dollar renovation

including hiring contractors, scheduling and managing work progress daily, unit inspections, acquiring

city permitting for utilities, selecting supplies and hardware to be used and giving final approval at job

end.

Village at Old Tampa Bay Apartments, Oldsmar, FL

Marketing/Leasing Coordinator April 1988 to July 1989

Primarily responsible for the leasing of 408 apartment homes. Other responsibilities were networking

within the community by off-site marketing solutions, Chamber of Commerce events and advertising.

Published monthly newsletter, planned community events, conducted market surveys, resident

retention and leased apartments.

Commerce Union Bank, Johnson City, TN

Assistant Branch Manager December 1984 February 1988

Started as a teller and worked up to Service Representative and then to Assistant Branch Manager.

Duties include processing loan applications, customer service, balance and restock ATM machine, assist

tellers when needed, and assist Branch Manager when needed.

Education/Experience:

A.S. in Banking and Finance East Tennessee State University

ServSafe Food Safety Manager Certification

ServSafe Certified Proctor

CAM I AND CAM II Certified Apartment Manager by NAA 1993 to present

Florida Licensed Realtor September 2005 to present

Extensive computer experience on Excel, Word, Outlook, Prentice Hall On Site, Rent Roll, PowerPoint,

InDesign, NutraSmart, AMSI, Mindshare

Contact this candidate