ISMAEL TENA JR.

*** ******** ******

Winnipeg, MB R2W 3H1

204-***-****

abqpzf@r.postjobfree.com HISTORYFloorhand/Leasehand 2008–2009Ensign Energy Services Inc., Calgary, AlbertaConnected drill pipes, collars, heavy weights using the tongs on the drill floor. Rolled drill pipes, collars, and heavy weights onto catwalk. Working with casing pipe and ran casing into the hole.Used various tools such as pipe wrench, chain tongs, dog collar, winches, etc.Participated in BOP, Man down, and other safety related drills and meetings.Helped maintain, repair and clean various parts of the drilling rig.Collected various drilling/core samples from the shaker box for the geologist to inspect.Helpdesk Analyst 2006–2008Kelly Services, Winnipeg, ManitobaAssigned to work at IBM on the Nissan account. The help desk department where I worked supported Nissan s car manufacturing plants, parts and distribution centres, head offices, district offices and car dealerships in North and South America.Troubleshooting of various computer issues over the phone.Created helpdesk tickets to assign to various other support groups.Used many programs simultaneously such as MS Word, MS Excel, MS Outlook, Citrix, Lotus Notes, Sametime chat, Remedy, and Mainframe applications at a very busy helpdesk.PC Repair Specialist 2002–2005 Get It Computers, Winnipeg, ManitobaRepair, upgrade, and troubleshooting of PC computers. Various Hardware and software troubleshooting.Installed various programs including different operating systems (Microsoft Products, Office XP, Win9x, WinXP Pro etc.).Have experience in registry editing, troubleshooting Shaw high speed cable internet connections as well as MTS high-speed DSL connections.Used many third party applications and utilities (Ghost, Partition Magic, Nero, Adobe Acrobat, Realplayer, QuickTime, and various backup software are a few examples.)PC Technical Phone Support 2000–2001Convergys, Winnipeg, ManitobaPC phone support for AT&T worldnet customers.Troubleshooting and diagnosis of connectivity issues.Assisted customers through setting up worldnet software, Communication and Network components.Network Administrative Assistant Feb–May 1999Linnet The Land Systems Company, Winnipeg, ManitobaMaintenance and management of 90 Windows NT workstations and 15 servers (file and print servers, IIS server, application server, mail server etc.).Maintenance with HP printers and print server.Daily incremental backups and full weekly backups.Worked with patch panels and cable testers.Experience with various computer hardware and troubleshooting methods.Installed various computer hardware components (hard drives, network cards, video cards, sound cards, memory, CD-ROM drives, etc.).Worked with several computer programs and operating systems such as Office 97 Suite, Microsoft Outlook 97 and 98, Microsoft Exchange, Visio, Windows 95, Windows NT Workstation 4.0, Windows NT Server 4.0, Norton Antivirus 4.0, Internet Explorer 5.5 and an introduction to Linux and Citrix Metaframe.Installed and configured Windows NT Workstation and NT Server on several computers.Installed virus protection programs.Material Handler March–August 1998Conestoga Tires, Winnipeg, ManitobaMounted tractor tires to wheel rimsLabourer/Helper Dec–Mar 1998Festival Du Voyageur, Winnipeg, ManitobaSetup and removal of fencing, and signs.Various other labor duties related to the FestivalLabourer/Helper April–Nov 1997Central Sandblasting And Decorating Ltd., Winnipeg, ManitobaHelped sandblast operator sandblast Winnipeg street lights. Lifting of 50 lbs abrasivesSandblasted, primed, and painted street lights that were between 20 30 feet or higherAssistant Store Manager 1986–1997Garven Grocery, Winnipeg, ManitobaDealt with various salespersons selling items that could be sold in the store. Followed the various laws in running a liquor vendor, lotto outlet, gas station and convenience store.EDUCATION & TRAININGReal estate management certificate PresentOnline, Winnipeg, ManitobaH2SAliveCertificate/WHMIS/FirstAid 2008–2009Enform Certificate/Ensign Energy, Winnipeg, ManitobaNetwork Support Technician Certificate/ MCP 1999Winnipeg Technical College, Winnipeg, Manitoba Obtained the MCP designationFirst and second (intermediate) income tax preparation Certificate 1995–1996H&R Block, Winnipeg, ManitobaBusiness Law, Business Information Systems, Marketing, and Business writing 1994Red River College, Winnipeg, ManitobaGrade 12 Diploma 1990Springfield Collegiate, Winnipeg, ManitobaACHIEVEMENTS / AWARDS / ACOMPLISHMENTS

Awards Received numerous awards for excellent customer service from Convergys technical support department.

Built homemade trailer Cut and drilled holes in angle iron and assembled with bolts, washers, and nuts for a boxed frame. Cut and drilled holes in plywood for proper length and fit. Primed and painted. Built ramp and rails. Installed trailer electrical lights and hardware (hasps, hinges, handles, etc.) Various tools used (hand drill, skil saw, drill press, hammer, socket set, tape measure, etc.)

Reconditioned 1992 Suzuki Swift removed all rust, prepared for painting, sanded, primed, painted and applied rust protection on underbody and in the doors of the vehicle.

Repaired and replaced brakes and suspension. Familiar with various tools, air tools, and power tools.

Home Maintenance - Built attic and shelving for single car garage. Installed a 20 x 15 foot driveway (used a shovel, wheelbarrow, axe and pick axe to remove the dirt and trees). Installed two window air conditioning units. Prepared, primed and painted house basement floor. Prepared primed and painted fences, decks and worked odd summer jobs painting interior and exterior homes.

Bicycle Repair Self taught bicycle repair and maintenance.References Available Upon Request