Sales Management

Jason Mitchell

Email: abqpw0@r.postjobfree.com

Address: **** * ***** *****

City: South Joran

State: UT

Zip: 84095

Country: USA

Phone: 801-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JASON A. MITCHELL

4466 W 11800 South, South Jordan, UT 84095 801-***-**** abqpw0@r.postjobfree.com

PROFILE

Business driven IT professional with an established history of success providing results and exceeding expectations by focusing technology services and operations into customer objectives with a keen emphasis on leadership and staff development and a razor focus on results and relationships.

Core Competencies:

* IT Operations Management

* IT Systems Administration

* Business Operations

* Process Analysis

* Small & Medium Team Leadership

* Project Lifecycle/Management

Technical Summary

* OS/Platforms: Windows 200X, XP, FreeBSD, Ubuntu Server/Desktop

* Networking: TCIP/IP, server hardening techniques, network traffic monitoring and analysis, strong security background (Dept of Navy, DOD, and Federal experience), secure networking topologies (SSL, SSH, etc), Coyote Point and Windows Systems Load Balancing.

* Servers: Ubuntu, Windows 2000/2003/2008, Domain Controllers, IIS, Terminal Services, Windows File/Application, SharePoint, Clustering, SQL 2000,2005, SharePoint, Apache+PHP, MySQL

* Programming: HTML, CSS, Visual Basic Scripting (VBS), SQL, Active Directory Services Interface (ADSI), Windows Management Instrumentation (WMI), Windows Scripting Host (WSH), Batch Programming, C#.

* Hardware: 15 years of extensive PC & servers, including 10 years hands on experience working with COMPAQ/HP/DELL Multi-Processor Servers and Peripherals.

Success Stories:

* Eliminated uncertainties surround deployment of key business applications through process analysis, improved team relationships, and tool building. Failure rate dropped from 60% to less than 5%.

* Led role out of CRM application establishing a federated information and operations store for customer management, billing, report, from lead-generation to account expiration within first 90 days of employment. (Global Empire).

* Increased email deliverability and open metrics by 90% and negotiated spam risk reduction with AOL, MSN, and Comcast (Global Empire).

* Revitalized crippled NT environment. Leveraged ITIL transition and senior position to build team and knowledge base. Reduced service level violations by 10% across NT service delivery. (Unisys)

* 100% Service Delivery (uptime) 2004, 2005, 2006 utilizing inexpensive blade infrastructure (Ovid). Costs well under projected budget.

* Deployment of services to production before leading competitor, providing 2 quarters of sales advantage. (Ovid)

* Restructuring of operational and strategic procedures resulting in reduction of restoration of service from 90 days to less than one hour on average (Select Portfolio Servicing).

* Reduced administrative operating costs significantly (approx: 20%) with re-staffing and move to custom developed CRM platform, people-management systems, and modernized internal communications platform (Global Empire, Non-Profit)

PROFESSIONAL EXPERIENCE

SELECT PORTFOLIO SERVICING Murray, UT 2008 - 2013

Service Desk Operations Manager

Transformed IT department's ailing help desk, into a lean and responsive service organization, driving success through customer satisfaction, process maturity, and increased technical competency of staff.

* Reduced total open issue queue from 3500, to 200, open issues with 60 days resulting in 90% of all issues being closed in the first hour and maintained this metric year over year.

* Grew Customer satisfaction from aver 50%, to 94%

* Changed operational outputs of help desk organization into inputs for change/problem management, and partner technology teams.

* Improved operational efficiency through staff training, mentoring, and career development.

* Increased areas of helpdesk expertise, reducing by 20% tickets leaving helpdesk.

* $500,000.00 in cost savings since 2009 via custom tools, process improvements, and expense avoidance.

GLOBAL EMPIRE MARKETING Sandy, UT 2007 - 2008

Director of Information Technology

Led the Information Technology Services (ITS) department; providing, developing, and operating all web applications and services, computing and telecommunication facilities, equipment, and services for internal and external customers. Supervised staff of seven employees; negotiated technical acquisitions. Charged with strategic planning, tactical action, and operational decision-making to fulfill the mission of the ITS department.

* Reduced operational costs and continuity risks through migration of critical systems from in-house datacenter to level-four co-location facility. Resulted in total savings of nearly $500,000.00, not counting payroll.

* Expedited Sales and Report processes through in-house developed CRM, and custom application development. Sales flow reduced from 48 to 12 hours.

* Increased company value through development of custom CRM IP, resulting in leveraged sales of nearly $250,000 in Q1 and Q2 2008. IP netted approximately $500,000 at company bankruptcy liquidation.

UNISYS CORPORATION Salt Lake City, UT 2006-2007

Sr. Windows System Analyst

Apply broad expertise across multiple technology disciplines for multi-client data center. Tasked with the resolution of enterprise level architectural issues:

* Deployed new Windows 2003 Server environment, exceeding SLA metrics in service delivery, business continuity, performance, and problem resolution.

OVID TECHNOLOGIES, INC. Sandy, UT 2003 - 2006

Windows Systems Administrator and Architect

Hired as Senior Systems Administrator and Architect to assist in establishing a new department responsible for providing highly available enterprise ITIL environment for Medical Research; provide technical expertise in build-out of new datacenter services, and liaise with senior management:

* Established IT services, six months before major competitors, resulting in first to market position. Sales and Marketing more than thrilled.

* Systems and Network Build-Out - Established fundamental infrastructure of network and systems for 100 server model capable of full redundancy and scalability. Rated for 2004, 2005, 2006 at 100% uptime.

VOLUNTEER EXPERIENCE / PERSONAL DEVELOPMENT

WASATCH LODGE #1 FREE & ACCEPTED MASONS Salt Lake City, UT dates

President 2008

Implemented strategic goals and objectives of the organization, giving direction and leadership toward the achievement of the organization's philosophy, mission, strategy; and its annual operational goals and objectives.

MILITARY/OTHER

E-3 U.S. Marine Corps, Eagle Scout

Contact this candidate