Sales Training
Resume:
Lorene Ritchie
Email: abqpt2@r.postjobfree.com
Address: **** ****** ***** ******
City: Palatine
State: IL
Zip: 60074
Country: USA
Phone: 847-***-****
Skill Level: Experienced
Salary Range: $62,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Lorene (Lori) S. Ritchie
1948 Hidden Creek Circle
Palatine, Illinois 60074
E-mail: abqpt2@r.postjobfree.com
Professional Summary:
A well-rounded background in all aspects of written communications, including technical documentation, training and development, instructional design, and marketing communications support.
Desktop publishing including In-Design, PageMaker, FrameMaker, Visio, and Microsoft Word, as well as Photoshop, and Illustrator.
A strong educational background including an M.S. in Marketing Communications from Roosevelt University and a B.S. in General Studies from Northwestern University. with a major in English and a minor in communications.
Professional Experience:
10/1/2012 - 12/31/2012 Paradigm Technology, Chicago, IL
TECHNICAL WRITER at Abbott Nutrition, Lake Forest, IL
As a contractor, learned the Clinical Trial Management System and Global Formulation Management System software as part of the Abbott Global Information System (GIS) staff, and developed end-user training manuals for use by business end-users. In addition, assisted in carrying out test protocols and entering client-specific data for use in deploying development and quality assurance systems. In-house training on SAP in general and for time maintenance.
5/2008 - 3/2012 Teleformix, LLC, Rolling Meadows, Illinois
TECHNICAL WRITER
Teleformix is a software development house specializing in enterprise-level CRM/eCRM digital recording, services, and loyalty software solutions for a variety of vertical markets. Responsible for developing new technical and marketing content for the company`s products, as well as editing, proofreading, and updating existing materials.
Researched and developed content using developers as subject matter experts, then wrote user manuals and guides, training materials, white papers, data sheets, RFQs/RFPs, standard operating procedures, and web content for company software products. Software products included a digital recording call center solution, clubs and membership management. a hosted internet upsell solution, merchandising services, billing services, an email marketing solution, and others.
Developed marketing materials including copywriting for loyalty products.
Edited and proofread program website content, proposal content, and other material for loyalty products.
Developed and wrote in-house call center newsletter.
11/2006 - 2/2008 Wickes Furniture Corporate Headquarters, Wheeling, Illinois
TRAINING SPECIALIST
Developed sales and management training and reference materials for a top 100 furniture retailer.
Researched and developed sales associate and manager training materials.
Researched and developed sales associate and store manager reference manuals for the CICS POS computer system.
Developed sales aids for training, such as role-play cards, quizzes, tests, checklists, exercises, etc. Served as associate editor for corporate newsletters.
12/2002 - 7/2006 Whitehall Jewelers, Chicago, Illinois
WRITER/DESIGNER, TRAINING AND DEVELOPMENT
Began work for Whitehall as a contract employee for HRI, Inc., Chicago, in September, 2002, and hired full-time by Whitehall in December of the same year.
Planned, designed, and developed instructional guides, marketing, and reference materials for a large jewelry retail corporate office.
Wrote, edited, and implemented the content of the Online Operations Manual.
Completely redesigned and updated all store educational materials.
Researched and developed material for store management guides.
4/1989 - 7/2002 Marconi, Warrenville, Illinois (now Emerson Network Power Systems)
1/1997 - 7/2002 SENIOR PRODUCT COMMUNICATION SPECIALIST (promotion)
Served as project leader and supervised day-to-day activity of the technical publications group.
Researched, wrote, and/ or edited installation practices, marketing collateral and engineering white papers.
Wrote feature articles for publication in trade magazines, and produced training and installation videos as required.
4/1989 - 1/1997 MARKETING COMMUNICATION SPECIALIST (Developed technical and marketing content for telecommunications manufacturer. Promoted to Senior Product Communication Specialist in January, 1997.)
Education and Certifications:
1995 M.S. in Marketing Communications (with honors), Roosevelt University, Chicago, Illinois Chicago, Illinois
1990 B.S. in General Studies, Northwestern University, Evanston, Illinois
2004 Certificate in Training, American Society for Training and Development
Computer Skills:
Word, PowerPoint, Excel, Visio, In-Design, PageMaker, FrameMaker, Illustrator, Photoshop, Articulate, SharePoint, SAP, and others.
Contact this candidate