Christina McGrew

Email: abqpsf@r.postjobfree.com

Address: *** ***** **

City: Haughton

State: LA

Zip: 71037

Country: USA

Phone: 318-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christina McGrew

789 Randy Lane, Haughton Louisiana 71037 * 318-***-**** * abqpsf@r.postjobfree.com

Professional Summary

*Relocating to Boise Area*

Energetic, reliable results-oriented business operations and customer service professional with a talent for initiating and developing business relationships. Consistent and successful leader who is goal driven and team oriented. Aptitude for motivating staff and building rapport. Recognized for having the ability to exercise considerable independent judgment and discretion in performing tasks. Core competencies include:

* Market Identification * Customer Satisfaction and Retention

* Team Building & Leadership * Call Center Operations

* Problem Resolution * Marketing Initiatives

* Relationship Management * Persuasive Communication

* Inventory Control * Relevant Technical Skills

Career History

2006 - 2012

ACCOUNTS RECEIVABLE, South Central Pool, Shreveport, Louisiana

Process daily Sales reports for Branch Manager and Corporate.

Responsible for helping maintain the branch budget for supplies

Account daily for pick tickets and bill of ladings sent by truck lines. Post payments for product delivered, and communicate with customers for resolution of nonpayment Invoices.

Make copies of all checks sent to the CAC and file with daily reconciliation. Log information in A/R notes.

Maintain customer accounts; as well as research and resolve customer accounting disputes.

2006

MANAGER TRAINEE, American General Finance, Bossier City, Louisiana

Provide customer service by assisting and soliciting customers in office and by phone.

Familiar with all aspects of the lending operation to include taking and processing applications.

Extending loans within lending authority, evaluating risks, inspecting collateral and closing loans.

Familiar with all aspects of collection of past due accounts including field calling residence.

Operate cash drawer to include processing regular and interest payments.

2005 - 2006

CALL CENTER REPRESENTATIVE, Hibernia National Bank/Capital One, Shreveport, Louisiana

Provided exceptional customer service, while answering customer inquiries regarding accounts, products, rates

and services provided by Capital One.

Processed stop payments, transfers, check orders, and explained customer accounts in detail.

Completed deposit verification, name and address changes and researched requests received through customer service.

2004

CALL CENTER REPRESENTATIVE, Center Point Energy, Shreveport, Louisiana

Managed calls using SAP SYSTEM, oversaw client related issues, determined solutions, provided support

and service, built business, developed client base

Answered between 100 -120 incoming calls daily including emergency calls.

Answered Incoming calls for TX, OK, LA and AR: using guidelines set by the PSC in each state.

Used company billing and reporting system to handle deposits and billing adjustments.

Handled customer requests and complaints, while providing excellent customer service and satisfaction.

McGrew/2

Career History, Cont`d.

1999 - 2004

PARAPROFESSIONAL, Bossier Parish School Board, Benton, Louisiana

Title 1 Paraprofessional Jan 1999 to Aug 2002

Coordinated and assisted 8 teacher`s in supervising their high risk students, worked and assisted the children with their learning and developmental needs.

Special Education Paraprofessional-ECSE (Early Childhood Special Education)

Worked with preschool aged children from Aug 2002 to Sep 2003

Instructed children, motivated students to excel, counseled parents

Special Education Paraprofessional

Worked with 4th-5th Grade students from Sep 2003 to Mar 2004

Assisted teachers with coordinating and participating in community-based learning.

1996 - 1998

CASHIER, Brookshire`s Grocery, Monroe, Louisiana

Oversaw inventory control, customer service and promotions

Education

1998 - 2002

Bachelor of General Studies - Social Sciences

Louisiana State University, Shreveport, LA

Computer Skills

MS Word, MS PowerPoint, MS Excel, SAP, AS400, Software installation

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