Angela Sweetland

Email: abqpse@r.postjobfree.com

Address: *** *** *****

City: O'Fallon

State: IL

Zip: 62269

Country: USA

Phone: 618-***-****

Skill Level: Experienced

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANGIE SWEETLAND

318 Amy Drive O'Fallon

Illinois, 62269

Phone: 618-***-****

E-mail: abqpse@r.postjobfree.com

Education

* Network + Certified Professional

* Security + Certified Professional

* Microsoft Certified Technology Specialist (Windows 7 Configuration)

* Linux/Unix Certified Administration

* Web Development

* Academic Instructor USAF/DOD

* Bachelor of Science, Park University

Work Experience 2012 - Present Help Desk Administrator Kabul, Afghanistan

* Primary function is to answer calls arriving at the Service Desk and to accurately identify, prioritize and log the service requests within the established standards.

* Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls. Generate work tickets using REMEDY software. Track status and completion of Remedy Ticket, advise user of resolution.

* Create, move and modify user account in Active Directory. Reset network passwords in Active Directory, resolve print queue problems, map network drives, manage crisis escalation and transfer calls to other support group as appropriate.

* Performs hardware analysis to diagnose issue or identify sources of performance degradation. Replaces upgrades or modifies hardware as needed.

* Work in a fast paced changing environment; Understanding of Windows based applications; familiarity with Windows XP and Windows 7 operating systems.

* Familiar with Microsoft Suite of products, ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

2008 - 2012 Network System Administrator Scott AFB

Network System Administrator

Contracted to Scott AFB as a Network Systems Administrator

* Demonstrate use of and understanding of file sharing permissions, NTFS permissions, ownership and inheritance. Understanding of Microsoft Best Practice for configuring permissions for shared resources on a network.

* Start/Stop Windows Services Configure a service to run under a specific user account Demonstrate familiarity with using "smtpdiag" to troubleshoot SMTP connectivity to email servers.

* Perform a disaster recovery; install of exchange 2003 and all applicable service pack upgrades. Ensure CERT / IAVA requirements for network accreditation are met.

* Use Exmerge utility to remove and restore emails. move users' mailboxes and perform user mailbox recovery. Perform as needed Exchange database defrag and Exchange database repair.

* Create/modify AD User Accounts; create/modify AD Security Groups Perform queries against the directory. Create a new AD OU Demonstrate how to find stale AD objects, implement GPO's, and local policy updates as directed by DOD and Central Command.

* Show GPO's applied to a workstation Create/Modify Distribution Lists, Create/Modify Group Mailboxes Check & monitor Exchange message queues. Check & monitor Exchange mail stores, familiar with Backup/Restore procedures and methods for Exchange Server 2003 - 2008.Ability to manage government IT resources. This knowledge include training/experience in development and/or management of automated database systems /tools, procurement, fielding and life-cycle of computer systems, hardware, and software; and preparation of budgeting projections for IT requirements.

* Ability to analyze, design, develop, implement and test information/software development plans, requirements analysis, and designs.

2008 - 2006 NCI information Systems (Transportation Command) Scott AFB

IT Quality Assurance/Systems Specialist

* Evaluates Interoperability of global systems to determine systems conformance to meet applicable DOD standards.

* Review the joint interoperability program guidance, define capabilities, collect data, perform assessments and analyses.

* Assist in organizing information systems manage goals and objectives developed by the integrated team..

2006 - 2002 NCI information Systems (Transportation Command) Scott AFB

Alternate Manager-Computer Systems Security (COMSEC)

* Responsible for managing the day to day Computer Security (COMSEC) operations and maintenance of the USTRANSCOM COMSEC cryptographic accounts.

* Assist COMSEC manager with oversight of CO

* Performs SA/ISSO administration of CAW systems in support of the Automated Message handling system for both non-classified and classified systems

* Maintained cryptographic accounts in accordance with AFI 33-211, COMSEC user requirements and AFKAG 1 and 2.

* Issued COMSEC material to appropriate personnel and assist in the development of a comprehensive user-training program. Maintained accountability of Secure equipment, published policy directives and guidance for all COMSEC material.

2002 -2001 NCI information Systems (Transportation Command) Scott AFB

Audio /visual Technician

* Technical advisor to corporate managers on Audio/Visual requirements.

* Knowledgeable on motion picture editing, production supervision, audio/visual equipment used in video/teleconferencing and media videography services.

* Provides technical guidance and consults with vendors and other vendor support engineers to identify and resolve client problems.

* Trained in identifying and repairing all technical issues for video related equipment for pre and post production. Documents and tracks status of client's inquires, coordinates appropriate response and follows up to ensure client satisfaction.

ACCOMPLISHEMNTS

Project leader and Manager (United States Transportation Command Interoperability) and evaluation program for communication and computer systems program, Trained in Microsoft Office suite. Accomplished Technical Writer, Certified Alternate Dispute Resolution counselor. Experienced as a level I and level II Helpdesk Technician.

LICENSES/CERTIFICATES:

Alternate Dispute Resolution Certification, Crisis Intervention Orientation, Senior Manager Leadership Course, Steven Covey Seven Habits of Highly Effective People Training Program, Academic Instructor Certification 1996, Mediation Training, Center for Dispute Management, Maxwell Air,

Chancellor Certificate in Linix Administration, University Missouri St. Louis

BMC Enterprise Suite, Maryville University, Microcomputer Center

AWARDS:

National Defense Medal One cluster Jul 1999

Armed Forces Expeditionary Medal Jul 1999

Air Force Commendation Medal w/ 3 BOLC Jun 2001

Air Force Achievement Medal w/3 BOLC Nov 1995

Air Force Good Conduct Medal w/1 Silver Oak Leaf

OTHER INFORMATION:

Noncommissioned Officers Association

Red Cross Scott Bi-State Charter, Air Force Base Chapter

Illinois Department of Veteran's Affairs Mentor and Adoption Program/

Village Investment Project

OFallon Police Department Civilian Volunteer

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