Manager Customer Service

Saundra Woods

Email: abqprc@r.postjobfree.com

Address: *** **** **** *****

City: Merrillville

State: IN

Zip: 46410

Country: USA

Phone: 219-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Saundra Woods 1

Saundra P. Woods, MBA

909 West 69th Place

Merrillville, Indiana 46410

Home Phone 219-***-**** Cell 219-***-****

Email abqprc@r.postjobfree.com

EDUCATION:

Master of Accounting and Finance Management

Keller Graduate School of Management- Anticipated Graduation 2013

Master of Business Administration, Accounting Concentration

Indiana Wesleyan University Marion, Indiana

Bachelor of Science, Organizational Management

Calumet College of St. Joseph Whiting, Indiana

EMPLOYMENT:

2/11- Present Nusource Educational Services, Case Management

Work with families to establish goals, creating plans to achieve the goals, providing services to meet needs identified in assessments, monitoring progress toward achievement of the goals. Goals include enhancing developmental, problem- solving, and coping capacities of clients, linking people with systems that provide them with resources, services, and opportunities.

9/09 - 12/10 Asst. Finance Manager, Car Now Acceptance Company/J.D. Byrider

Provide guidance to staff and customers in resolving problems. Implement appropriate credit and collection standards and policies. Responsibilities include improving customer satisfaction and retention. Trained staff on company policies and procedures and monitoring account progression. Significantly improved account profitability and retention. Commitment to customer service and improving delinquent accounts uphold strict legal and ethical standards while conducting business.

4/07 - 6/09 Manager- Materials Management, United States Steel Corporation

Responsibilities include managing the activities of the purchasing and inventory control departments. Manage and approve supplies within the budget guidelines of the organization at the optimal price and delivery cycle while maintaining lowest possible inventory levels. Performed audits on warehouses to check compliance with new policies outlined from Material Management.

9/06 - 04/07 Administrator, Plumbers' Local 210 and Apprentice Training Program

Responsible for payroll, accounts payable and receivables, Prepare and maintain related payroll records and reports. State and Federal taxes, including quarter and year-end reconciliations

Complete monthly bank reconciliations and journal entries. Ordering and maintaining stationery and equipment supplies; sorting and distributing incoming and outgoing mail.

4/02 - 09/06 Financial Manager, Enterprise Trucking & Waste Hauling, Inc.

Direct the planning organization, and implementation of overall procedures for financial reporting. Direct and monitor payroll administration, accounts payable and accounts receivable. Oversee budgeting and forecasting; meet with accountants and bank personnel for lease agreements and purchase of equipment. Prepare cost reports for projects. Develop and implement plans to minimize costs and maximize profit.

10/95 - 04/02 Operations Manager, Mars Electric Inc.

Implemented procedures to improve productivity of employees and tracked expenses of daily operations and purchasing of supplies. Prepared certification documents and completed bid documents. Responsible for payroll, payroll taxes A/P and A/R duties monitored contracts to ensure compliance with all regulations.

MEMBERSHIPS:

Delta Sigma Theta, Inc.

Jewels of Fortitude Foundation, Board Member

National Notary Association

REFERENCES:

Available Upon Request

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