Customer Service Manager
Resume:
Mark Mantia
Email: abqpqw@r.postjobfree.com
Address: **** ******* ***
City: Milpitas
State: CA
Zip: 95035
Country: USA
Phone: 408-***-****
Skill Level: Experienced
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mark S. Mantia
1917 Landess
Milpitas, California 95035
abqpqw@r.postjobfree.com
08/2007 - present: Medimmune Pharmaceuticals in Hayward California.
Perform basic building maintenance (lite plumbing,bathroom fixtures, door repair, etc) lite painting general repairs.
Warehouse storage, inventory control, Vendor and Contracter interface,
Assume all break room resupply of food and paper products.
Account for all incoming receivables including any mailings and shipping and receving duties,modular furniture repair
Labratory work responsibilities: the making of all the wash buffers (1 x,10x, I-block buffer, Elisa coating and blocking buffer) Perform weekly and monthly maintenance on Plate Washers, -20 and -80c freezers, PH meters, Spectramax Max microplate, Toledo analytical balance.
Work Experience Facility Tech.
11/2000 - 02/2007 EMC, Santa Clara, California
* Duties include the following: Resolving building issues (lighting,lite plumbing, replacement fixtures,copier repair, etc) Maintenance and troubleshooting of HVAC, mechanical systems, emergency generator, plumbing and construction.
Audio / video maintenance and troubleshooting.
Adds, moves and changes for space, furniture, phones. Interface with HVAC, flooring, eletrical, painting, etc. contractors.
Systems furniture installation / moves.
Troubleshoot printer and fax machine problems.
Setting up Conference and Training rooms for multable configurations.
Taking the initiative to complete tasks typically perforformed by outside vendors.
Organizing and coordinating internal employee moves,) Logging in and out case reports in clarify, respond to all in-house request for Assistance for any office repair. Managing recycling program, shredding confidential company documents,re-ordering supplies (light bulbs,paint,culking supplies,etc) Re-keying offices and their desk drawers, clearing out terminated employees offices and cubes and assist office managers with new hires and setting them up with their new offices. General facility repair and reporting to on-site supervisor for any and all problems.
Pick and Pull / Courier
10/1997 - 10/2000 BR Printers, San Jose, California
* Pick and pull front and back text covers for customer orders, working with the bindery dept. to complete the processing of the orders. Maintain accurate count of inventory levels, notify department manager of any and all descrepancies on cycle counts. Restock shelf items, receive all incoming inventory, verify counts and sign off on the bill of lading.Courier: Pick up and deliver customer proofs and finished goods, help with the boxing and labeling of goods, re-veryfing counts of customer goods with the packing slip, creating delivery tags and packing slips. Palletize and shrink-wrap finished goods loading them into trucks. Three years experience operating forklift,pallet-jacks(electric & manual) Maintain vehicle maintenance and report all problems to dept. manager.
Warehouse Coordinator
11/1999 - 10/2000 alventive, Santa Clara, California
* Shipping of outbound parcels using multible shipping companys, IE: Fed-Ex,DHL,UPS,etc. Inventory control, weekly cycle counts of pre-set inventory, establish and set-up accounts with freight companys. Work with the marketing dept in placing together Trade Show materials,shipping and setting up. Responsible for assembly and mailing out of company literature. Create and write shipping and receiving procedures. Lite purchasing of any and all Warehouse supplies. Maintain the up-keep of all inventory and shipping records. Distribute all incoming parcels from carriers to internal offices.Responsible for the maintenance of the company vehicle.
Facility Coordinator
11/1999 - 10/2000 alventive, Santa Clara, California
* Facility Coordinator: Investigate and report all potential problems to designated vendors, IE: HVAC (heating and cooling, plumbing and electrical)Set up building security and security procedures with P.S.I. security systems. Manage and distribute building keys to authorized employees. Provide copier service to an office of 55 employees, and the maintenance service of 2 copiers. Set-up janitorial service for the entire building (27,000 sq feet).
Product Warehouse / Inventory Coordinator
6/1991 - 9/1997 First Image Management Corporation, Springboro, Ohio
* Process pick and pull sales orders for customer shipment, package products and ship to various customer domestic and international locations utilize several major shippers (Fed-Ex,UPS,DHL,etc).Experence with major freight carriers (Yellow frt,TNT,Overnite,etc). Duties also included in the tracking of package shipments, issuing call tags for customer returns, transfer product from branch to branch, submit signed POD's to customer service dept. for customer verification. Job duties also included monitoring inventory levels of xerox paper,customer pre-prints and envelopes,etc. Process month-end inventory reports for the corporate office.
Education
5/1977 Centerville H.S, Centerville, Ohio
* High School or equivalent*
Skills
D.H.L Easy Ship Software Driver / Dispatcher Coordinator Fed-Ex Powership software Fork Lift Certified INVENTORY SPECIALIST Microsoft Word window's
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