Customer Service Design

VICTOR NAVA Project and Engineering Manager

NAME: VICTOR HUGO NAVA GONZALEZ

ADDRESS: Cerrada Prolongaci n Calle 17 # 218 2B.

Col. Concepci n Las Lajas.

Puebla, Puebla.

C.P. 72190. MEXICO.

PHONE NUMBER: +52-222-***-****, Nextel: +52-222-***-****, ID: 62*16456*12

Cell: + 52 (1-222-*******.

E-MAIL: abqpq1@r.postjobfree.com and abqpq1@r.postjobfree.com or abqpq1@r.postjobfree.com

BIRTHDAY: November 29, 1974; Toluca, M xico.

GENDER: Male, married.

ADMINISTRATIVE SKILLS

Technical and commercial negotiations for new business with international suppliers,

customers and government authorities.

Project analysis and management.

Contact person inside and outside the organization.

Ability to communicate at all levels of customer s organization.

ACADEMIC INFORMATION

MASTER IN BUSINESS ADMINISTRATION (MBA), Specialty in Marketing.

Universidad Tecmilenio, A.C.

Campus Toluca; May 2007 / Dec 2008

Academic score: 9.0 / 10.0

SPECIALTY, INDUSTRIAL DESIGN.

Toyama Industrial Technology Center

Takaoka City, Toyama Prefecture, Japan. (JICA); March / November 1999.

Technical Training: Industrial Design using Computer Systems.

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BACHERLOR, INDUSTRIAL DESIGN.

Universidad Aut noma del estado de M xico (UAEM).

Faculty of Architecture and Design 1992 - 1997.

Academic score: 9.0 / 10.0

Other languages: English (90%), Italian (70%), German (60%), Japanese (60%).

PROFESSIONAL EXPERIENCE

PROJECT AND ENGINEERING MANAGER (CURRENT POSITION).

AKsys de M xico, S.A. de C.V: firm s main activity: manufacture of automotive products (GLF + PP

engineered components and sound insulations systems). www.aksys.de

Puebla, Puebla, Aug 2008 / up to date.

Responsible for product engineering, technical and commercial negotiation, technology for new

applications and administrative skills as part of the Management Committee.

DESIGN ENGINEERING & RAW MATERIAL PRODUCTION CHIEF.

JSP International de M xico, S.A. de C.V: firm s main activity: manufacture of automotive products

(energy management systems) and products made of plastic engineered foam (EPP), responsible for

product engineering coordination in Mexico and responsible for raw material production. www.jsp.com

Toluca, Mexico, May 2001 / Aug 2008.

Activities: responsible of design, development and product engineering of automotive and non automotive

products, such as energy absorbers, door pads, and headliners for Volkswagen, Nissan, Chr ysler, general

motors and other tier 1 and OEM customers, (including concept development, 2D and 3D drawings,

prototyping, preliminary test, design validation, voc receiver, definition of product specifications, BOM s,

packaging spec s, quality evaluation, start of production, engineering changes); APQP documentation, cad

modeling using Autodesk Mechanical Desktop 6.0, inventor series 7.0, Autocad 2004, Spinfire 5.0, ZG -Viewer

4.22 (and other cad software viewers); responsible of the design process and product engineering

coordination, production and pre-series part release and technical documentation management. generator of

cost estimates.

Responsible for CNC prototyping design and testing, customer service and technical support/negotiation to all

of our automotive and non automotive customers (America, Europe and Asia), strong relationship with sales,

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production and quality departments in Mexico and us, as well as tool maker and suppliers; internal ISO/TS

16949 auditor, and responsible for new applications and products related to construction industry.

Responsible for raw material inventory, production, QC release, customer service and process improvement in

Mexico, coordination of 6 reactor operators.

Leadership responsibilities: New applications engineer s supervisor (1)

Prototypes technician s supervisor (1)

Reactor operator s supervisor (6)

During my stay at JSP, I have contributed to develop the first EPP energy absorber and door pads fully

designed / produced in Mexico for American and German markets (GM Mexico, VW Mexico, VW Germany), as

well as introducing the first non automotive product line for Mexican market (Arpromax products). Also, my

new responsibility is to produce excellent raw material for both, internal and external customers, create the

new productions methods and procedures and improve the yield and performance of the team.

PRODUCT ENGINEER (SPECIALIST).

Robert Bosch de M xico, S.A. de C.V: firm s main activity: design of electronic window-lift motors

(actuators). www.bosch.com

Toluca, Mexico, September 1998 May 2001.

Activities: design & development of window lift motors (actuators), prototype testing supervision, technical

support to costumer (internal and external), design FMEA s, APQP documentation, 2D and 3D modeling &

design supervision, strong relationship with production/engineering & sales force, quality and purchasing

departments, attention & technical negotiation with Canadian, American and German costumers.

DESIGNER AT THE ENGINEERING AND DEVELOPMENT DEPARTMENT.

CARROCER AS TOLUCA S.A. DE CV (CATOSA): firm s main activity: design of passenger buses for

international markets. Toluca, Mexico, March-August 1996.

Activities: design and production manager s assistant, prototypes and mocked up models. Support to

engineering and production departments.

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OTHER COURSES

Xlll INTERNATIONAL CONGRESS OF STUDENTS OF INDUSTRIAL DESIGN. ENEDI 94, MEXICO. MAR1994.

JEWEL DESIGN WORKSHOP.UNIVER SIDAD IBEROAMERICANA (UIA), M XICO D.F. AUGUST, 1995.

2nd CONGRESS OF DESIGN: DIAGNOSIS OF DESIGN U.I.A, MEXICO D.F. AUGUST, 1995.

ITALIAN LANGUAGE COURSE (2 YEARS). FOREING LANGUAGE CENTER. (C.E.L.E.) UAEM. NOV, 1996.

First price in the State s 2nd UNIVERSITARY DESIGN CONTEST OF POST STAMP POST S DAY 1996 .

1st INTERNATIONAL ERGONOMICS CONGRESS. MEXICO, D.F. MAY, 1997.

20th INTERNATIONAL CONGRESS OF SOCIETIES INDUSTRIAL DESIGN ICSID 97, THE HUMAN VILLAGE .

TORONTO, CANADA . AUGUST, 1997.

ENGLISH LANGUAGE CERTIFICATION EXAM: FIRST CERTIFICATE OF ENGLISH OF THE UNIVERSITY OF

CAMBRIDGE, JULY 1999.

JAPANESE LANGUAGE INTENSIVE COURSES:

JAN / MAR 1999, MEXICO, D.F.

MAR / MAY 1999, OSAKA CITY, JAPAN.

CONFERENCE SPEAKER: TECHNOLOGYCAL JAPANESE DEVELOPMENT, AT THE FACULTY OF

ARCHITECTURE AND DESIGN, UAEM. DECEMBER, 1999.

GERMAN LANGUAGE COURSE (3 YEARS). C.E.L.E. / UAEM. JULY DE 2000.

WORKSHOPS: APQP, DESIGN FMEA s, WINDOW LIFT MOTORS PERFORMANCE, ISO 14001:1996. AT BOSCH,

MEXICO, 1998-2001.

NORM ISO/TS 16949 INTERNAL AUDITOR TRAINING COURSE AT PERRY JOHNSON MEXICO, FEB 2002.

SEMINARY THE AGE OF PLASTICS . INSTITUTO MEXICANO DEL PLASTICO INDUSTRIAL. MEXICO, 2002.

COURSE MECHANICAL DESKTOP 5.0 . DARCO SYSTEMS. MEXICO, D.F. JUNE 2002.

COURSE AUTODESK INVERTOR SERIES 7.0, AUTODESK CERTIFIED COURSEWARE. MEXICO, 2004.

COURSE CNC PROGRAMMING, GRUPO MAIN CASA, MEXICO 2004.

COURSE CNC PROGRAMMING USING MASTERCAM 9.0. SEP, TOLUCA, MEXICO.

TECHNICAL PAPER AUTHOR AND CONFERENCE SPEAKER: Expanded Polypropylene Foam applied to

intercept objects/liquids, during a crash situation., PUBLISHED BY THE SOCIETY OF AUTOMOTIVE

ENGINEERS (SAE), SAE WORLD CONGRESS 2004, DETROIT MI, MARCH 2004.

SAE MEMBER SINCE 2002.

COURSE PROBLEM ANALYSIS, MDC CONSULTORIA, MEXICO, D.F. DECEMBER 2006.

BIOGRAPHY PUBLISHED IN THE 23rd EDITION OF WHO IS WHO IN THE WORLD 2006, WHO IS WHO IN

SCIENCE AND ENGINEERING 2007 AND WHO IS WHO IN EMERGING LEADERS 2007

http://www.whoiswho.com

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